Despite digital advancements, human customer service is irreplaceable
Posted By Sarah Jones On In Featured,Industry sectors,Multichannel,News,Retail | No Comments{"ct":"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","iv":"16aded84881a47903463793bc6accf93","s":"0ef29c05b439c28d"}