Despite digital advancements, human customer service is irreplaceable
Posted BySarah JonesOn In Featured,Industry sectors,Multichannel,News,Retail | No Comments{"ct":"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","iv":"a93e83f7becdb3747f7fead98b39eb34","s":"8cdb670585f44665"}