Digital customer services heighten live agent expectations
Posted By Brielle Jaekel On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"87009413f789a6d478ba0054ac47e73a","s":"a821f121b6313ca9"}