Digital customer services heighten live agent expectations
Posted ByBrielle JaekelOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"7b1550b7094f85e215717bc1342cf557","s":"3836332582f841c9"}
