Digital customer services heighten live agent expectations
Posted ByBrielle JaekelOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"c584b4ec92e03660914d8b9b44fc8f4a","s":"bd4462de69fc00bd"}
