Digital customer services heighten live agent expectations
Posted ByBrielle JaekelOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"9t6UYl6rqYuDvZt9oJ3J\/PNT3RHePvr8e4wMAaEN28nW24FD0z7ns9mVLcjbAC8tTrr9+mfw8S2FyKUN4N+DSkXpeJA7iwZvvYJM9F9eN2QsaaWHypBONtjgDJVUX7yd9O7HzzwoGnzLWP9+mNnv7R7ybBptVrC5m14CyzBQvcCNz+K3Vj5\/Rf56kNV4C7\/w0Al\/vUmQHSpWotoOe6yfwOJ61a+D3yjoSDg1SuO\/60tyL182IEUO6P3G7TjejSsKFzTy9ZjXTrnid\/EAu9eELfjniGJBEJh2JJpH3HrZw6tkKW6Ku17dKVEakAMgPT9Zta8sMWsnV9N4D7XZaLeaZDe8hTxoXT7z3CChq4htoTWv6dKDtdqvoqM39ay7S\/QzOWGwqktw8YtZNRgbE3nnFfRWjCgAZMhlBSVf69vFB6DfJEPInepSBymLe8xuruoyPgsl42at4aWZmVb059moJu9+JJkV33W9FuZZHsZKgnwPD80YnlVKu1PBFQ7vM5CRjqTUuLy+8ESAKGSMl\/wU\/hCZsRlyXw5VT\/q\/u2YjeiABS05dzzx6ZdUBKbrXGoV8g5tyf2TKrnCfgNNvv3ghHU1PWT2xa7xd4oomvY7ckuvgT6enAqTbQELDP\/m6MTZE6CY3B3VuJnjRdVXmVhSo4WVoIqoteYPSRpNueeGrUvqQWtm7QT82\/7YYveysnG6ziiHdLcx2QJr27wOBb5KAQJVQiAtaYLqFfoq4AVj3rQGu6AmGkw6kJ40NamuKbaiU48fCJJRLdieWgczoE7o3DzokWQCzSvFS\/RyrNAXYHOBZrUorye1+tcDtqSQ4huMmfSKu6t\/2jpNf8KrZD7Gr5vsKwh2SHneB5+jrw+Lj0P0+ITLmtx47avZmLvnUxjaL1H6q8Ht7g9Kgh6muGWTbjGH3MjJ0C7jcmRhjYanR\/lCO7b5FnopjlrhLZXx7hUAFvSWExorKl\/aLcUzrRaiaTLftGMhgYPh+sku8hqEv4vQAuH1y+MjFJd+kJ8wnMAj84vtLsxgosnnXnME\/UCyR98TkjFvRIOEFYpVPVdW+8wO9ZEWhmIzJHntBbQBGKAdEIPY+rt4PnobVXDTV2YKFeSTiFoXMek0un7Y6zqW18M6luMUzwrodcr5oQWnFj0STRFu0PwIer73BHqJP98PwoXlJnzSuVy2U1HD6cVlxt3NhAmhs0sQbIMmpsZ1RPnJzZlgElnUkkgtNxYEGcvYJ32IoLN8mRrNzechZuSPA\/7dyxzhbV+Ias2U2aZH+mUCv0YD7MUMgHyp5twE+CddX\/L+0FwIMUrr37JUu52cP4VFdNqnTp4v8\/s2BwTVm1xBYFv0\/39hj23lQJZpzd\/Eu6hgUpf7wv6jnTUbYqj9f\/5fmteoKnkvDZcxvFn91E804pTE1Y6ft4lf\/AF7Dndy9TB2uD1rtofA\/OOKqOiUPsQPAmCWFqUSUed9oxtZDZRpHdSqORTBUx3bSJHQPEkX0QutGE3nCBLwE0McKJMTuubqBEcgqqQD8fsbQqf002ecBhRP48sKaVIOjpog7QTfADh01kMFto7MAzxrO8nEP8MTW8wWJuoS4ftBdvUfmFYkOjpl+gCStTvZQHtBEvtshR\/MUMYykGXCgJZ6\/RWRD13LE\/u6yueVD6MlppinPBq8vZFK77Wl3J6iZvmdU\/lccJrQ5pDQB1hgH\/9evtAayEtYy8WRlqfF4EF7IjJWDgJ8hWLCeb0tCNYHzZ\/q\/FPL2ikO\/09JOAREaKssYFM3M1aAbnGPiECQlxcMUWHaW6XNXgZBOGQ5GuryL\/B0ynNKkae7ttNqk2g12SW2p7OBBGAGGqo6WcJze+KTwFk8CkF3EEjMAcih3EB8tZzrLXC73gz7EbSwAeFbl4HQ1JGrDYsGfO8pNFll090Z5RX+2HhcVdl8edOHBJ0n5ZdkzA\/adH1JhfvWYI7KcmxWa9TQbDPADjAXAQPqCsixm4ava\/lxaGDQwmjRoBweLEvJIzTxbzCrEyJyRaLQFurq5k0CVFgm\/smbe7ae5QDg8BOwItzIhJplY2uSDzRWsdr75BEYw9zU3drxUuhAnmEGFsiQZZ5cP3NjiEFKn9M3WPIsEJi9hmBEo\/DtUvuT9iqlQrS9RzsQ7MSjv+foZAKLNaxSdYnDa6Qy7TfTOjihH83x7wth8TMPeYKnKCBl5XaesO93zNL1UAzPQlHKFxF6l4bcuAOPScpUi7ICIT33G\/z+laNfsmH6+zi1MH\/JGc2CRVXqC0seDt7hDXBZN\/caXWo4l83WtqFLFGaq0kBcrkFnWPPSbZ80m6CLwRbClYpI1JXLi6DTHC8ph28nT1NRDZssKpyPiw4WVeI5kErOnPo8I+NuQpRtOzF6b8kOZXv8qShBOHnKCG87oz0IgRx8oWqydwjXHHd7Axqo9dXrMuhQ05kcKkvZA0d7pMeOLLCBjPDPT9CPV0ge8yHF7pTfcQ3ExXrHT5sA0GjrkTpPFa2xscmjAkMJw1j56hBGrJhIZmGGdZU8tcUoG6K+OyedNvVJmb4r0p2yr4KVNzu9trD9PQHbSyebNTvDzjaF3LoYv0mWJRxjxtfway4qeTMpzaBdr\/Hxn+QDdLM58VWT9ckzqEw9EEVnYKRAA1h8WZf6j1a435xxj3Gcqv039Ha4WDs2nOGoabUVSbSX3fu8OJGJ\/b7IFEjKJy3Xr6R32mOpzmV1rNilCTwvCP6GpvdHwW123ewBPDLcVQ9juGGbivRBsYcoqLb6nNbzcWUa2K4Qwt0IhfjddjnkEfIZmEMNRlAuzPE9TNQhBvZpFcIX4RVe9bM020ylzc+ziOJ5oeYfW6fdf7r7IM6kP2ZX138PvAC\/pmAkcZu+U\/I8aqdqL4DdBwrbbHw+8JURDkuypowovzKL6UvnThEntMewzz02CXJ2JqGfsTclzH7hgwcBHOraTRZ81+2zoUnhWk17SOF4vDDu5EC4lPIrfzGO7uSJfnxrzFxuAKuaHFRigve4+iEzJzsMIGCmxvZrzhs8OABa2E3LvsCz0ev01D4XQxTy6LK+SJ2dNIZve3gmD8bb\/ncuIsUcWttrU7l4divcoQA\/7M366ri08DULyvDWDFyy8wiqXsXmeemI\/m3lJhR5PrFn8f3VZujbicYqeAfxWubY9CRdGCgS7HfV\/0xn+Kq9gny9BMoGS\/WdrozZFAKWcbv7FPKHB4wk7++\/V8ZRD75bKLCeYXNUJJiwzr4K6D59hTmVHyCUFpdevJwMZNPEny+jj1NSQZsgJbB4NJb4Q3mHpQYQxVG\/6q4hdG+a2PPUT8fFh4axaf4yyIb7Ht3AqeEKZuosyVSs8Qg+fyx3CgZbOomho2Ett8vZLfEbeE5\/14FX82VR+7bgEeUce8pYyMwW6fi1+qllAGBp00my3aUkmG9cSw074lzZvX\/9PkfqUUMwP\/5K3qr\/9fPRgv+sOBPYP4yLEF9AGe\/bwWlRSixi5zYKkJaKBpDUn5P7U5kqc2InFugk2vFtYoinQUp5vU36T6L+3huYuej\/kj0dwMX0mkh8wpl1c8YFuPs2pycW4Ds6vua\/Ag5UErTo+TeQoUTL1nU+9gcfwzcjiLWwtN4Lta9\/N7iijAPPtBkn3RcYp6GutTxBko\/ODk1hDTODj3iGD9TkT650jpC1ZaYb7YFpkbL6uBds6NMUfoZfy\/+qODpQ5jU5pgQBMm8tMferTokQu0gPcskrK5PEsoE4RKKHRjMgqzFeF\/7Ouj5xJZgKSm\/w6nlY8ydvCKoCSA55uGVzfTVG7vJqexNxG66cz+dOuijQ+4CMMX6npueFJai3bN5KGUBSGSsIIEn9lxgH8ZJ2QUWzUuN1Q1oRjSmLn1N8v6uhEGXi2sszrYSsbGjGaX2HHoGL9uBHlL9K9UXZSbqUeOFApMAtrrAdnWYKSVxIJqv31WxTTejZE5oW2G44P9F3iCAm\/60jJTJ6bFrmJP+eOu+EYq08wZTWLrtqJp5QdO6zsUMFn4Lj5CC4MtkCOwrJBA055XY21x5zHP81uvKTXr5Gd\/lFrANqRCt3nKkvVbkuPUEQfSMKUNNFfol65hkCqV8mOD7hrGCI0PtzxBa4+RVOBDkGP4xv2sarz\/jo4\/3Qks6Qu7vlyXDmvLf1JkabKzqKDP79OwUq4Jg6fX5kLDJ3W9acizZjQV41xUYQOCU8PeiEslO6SJfXBgnGi3vEPr+vG5VvUX98jDFd1xaIy3WbPIxCBnkl4fXAHmWfFO1PKr9lG76YFSwkPYXM5P2I\/\/\/44DhL0hl8bauwoSWUBrsOt0hgBHnHhWxxMYHKkce0F+y8m8YDjYjwxbRWkP8xAD5bZ5Bg14rkxZCSbdlPLBg5DBYQEYDxCw5KjHLxFgg3g0zuJ1ou2y9vm97dFFrN\/zhvKxHDvnYMLrsrICG2Z7wCaARbVUQ7XSXKjTc6oRlQHGPePD4zbjeMck26WWK3yI7m\/lGyTThlLIU3PvQCSRKOs2FULVHMiUo7uZwhLBJHP1Ks5BajxiRzsRMwadz5sK2NHTarc3kNu91Rjxe0Br\/bHE04MoPlTd4m4X1eKsmYrHXCtRe2mUb0ngCmZtMeII\/IGwOZDf4YRqz+zwkyh5fksFCrKQeO++EMqnmZdKlMay0zvCX9rDuHTHjwSb6HMQ51UWA5jy0sFJhSIAAvH4F5p+49KZzmo7uDzRgN8SZV7PvLz9YFQw6h3ojKgeO4LpdtwVDhBgS6Uj5No9UePKr7KO6fn5LJ1MuENrXmoRUSt3VsoeOkXD6jD36QXuPTYAxDnSZ3wyQ9SPEUzsMAlVNP\/JMXgkzu493C9rf86vUT1rWu1thyc0OIM\/akyNHHfaR3eGWg\/71hLSlH5A7xMn+AoafbNLaXt6HRTwC5d4z7K01TC6ClPx+UDCdF7y+fe0NfQCyl8\/W+\/hIzM1MaqwMhOzVd\/FR+ssOp6B1UWMACsjqhePiXCRxt23gTqr3\/KQapCN4q\/P5ywaPNhnekKdgg0JHPHZL+tcx3x4ht8lMFM\/qNJXghYiZo8fpFe8bqfegkj6CtTW0edxPRRnwLINUKU7gLJH0UrzxcXIQF1+6lE5BtWtchS+zhsM+VmuVXk0lJvygvmN4Bm4cOJ5cXl1y4KkJ7cy5DpWIaqk9U8dEQICVgoGlZJPV3cPB1AuUw7fabA7B7jxTgqJok9HbgS5bWqNOsEbBfhrsnRg7upaaTgn8T8MPuw+DQXX\/1yuAJqIEKjIN6x5hWT1C8wZhGR+5R20ER5a7d86neGixL\/8S2ZsZfTExESJkKsZIC7eQxr9UxBmRRLnmXhx2nUZt93NdRb4qqHbVwaoHxD2K1v0rGS\/8X9IwgH921rWD13QBhoifqayZnmDV03AdpY+\/ACc0++Uync8irSb7VbRNaU6+c3sw3DsHHTQ7v7pwEVj53+eb5A70gT7j2T6A2hlyoqr2hyFm\/7Ls6cKpyzpxwXbHKxLy8SgOK0cvS5sBKepKVftdgDiP\/y+xTiESJ0NayZY\/V2aLc7rX3AAI1zt3s019tFEWfb0sO1j2MPjNMnt5E9HMNLWZPktSI0YQPLU37s0ENBbIdSk\/MLPdmI6ylSX1LAy6cuQFlSCCuXrVFzRasNC\/Vjb4TtDQ9I1xtEq+jH63irHKvqnQCdEUmh\/LOhwbWsIQJxTPDD1ltvjCuInRuV6YUsWc\/rEkoCt\/5L2HJMb8HxX3IMUH07mHIwqz6TVGK9NX8mWnvNtL\/r6ACWWtxyVQa31NfiuaapMyF7UGRixkfnXtAIU+51K9XJY5F2dgiqW\/MTz90ENBLyCY84duhoyJi9n0IsyKLNpVWabcbWgLCT4TJB49MVgtaqsR+PBbfEoNmBGOBWs8X4jgaaYTnY9a1eTQpDY\/\/xLMzmAC\/4nOT3U9UmJYTSXqx+lxErswgtdY+088VnegaPX0eQG2h3ASGgmZBWSbZyOQcIXsQ2BQy+e4uFWKR4vWKxW5exdeBNf9dKc5u9vBWrk0ERxp+6L6wrqXcTF1jGHV8nITUuA8TJ\/5SBAgsz6v7JFYoajB0iZATVCZhl9txXTxvjCjIej+rCENzyOdXTgpBRVPcEaGorqQ9R22iPdOTSmxSewCYD2LfA7MbqgcPFdoOUxBlJSTUAd2DgBWntNIOQAW32s+s1Ea7koyI0aEV9So8bLFXxYNuE8fSM9rCN8+HeMuCf\/UhYhRUljb1jXKwr\/RzXSYi3NQO6FRft6e7pZ4oMuTAhadWAzFmTHjkVGDi4hNP+nlh6Cj4EYTJdzugtE0ZV8eJqsWhvABoJNp3GSd35oYl1i+0MHXsvAZgdkaXXhomqM7pHY24jbF7aMKy6yZ9E58gUl+1J+55G2IqXsr6mVOuvd3WDxtPHN8zyLwX4BkWWDIg\/j3Fi+LD78MOtnJB62AuJ4iowJ5+9a6DXqiBHdfzL6w4RnOCZr2XRZ9gneXF4ij+Uw+WcJGype+HkodzznG7sBF8d21zlqfjQD80p3NBDjW7DZsQztn+hjzy3+d64f3FTk4ALLJjwPdUR9jlNwN9AAFKZtADid1yDqLkkf2JKqH4s2sva1vmrsgcL9QUSqtoLBC0Z5CFPfjxj+7vyeuyJTeFniwB\/toeIhyi+I6un\/Ci1s9tYiHHQK9W+L2Rf1Hxi2T+dr3\/pgLeBk962zkYEyJBISPz7fqd6OOaGYxsClVjyN4ZtoMCr3GFNyRVf78NqXOCg21tISNJqs\/govG+e78cOoumdUGs0kwEcamaV6yJD5cK53YTUSg4l8qC+nRDoq2w3+ndEfM8DwYNOssQXFl45L52mp+wIAkx8o9hZJWVmX9YAPHlyaVSJ8pz8uWp9uiIkbKteNfCpL1i9p4EmnoG1srwQONTJxl992kRc5YGEsS5kh6pO26TE15hndXc7ZJ1ej446H0+7D8vtAO6MkVRy66pGK4Dl6yDMTiY2MujAxgloJE8wxFRIWlfKssa2bmfOaka8jEjZSJjqIreylV\/uc5FJua+97ZlfOJUfTNCez0KpPseMK4n4Yq8w8uRW4krSSeEOPe3bYZTWiEMDz7ZIVOs62GA37JJfjugFPzB9AkL2c0MPA7ZfYsEaO+aHSlHET25nBORMwif0CQgFTUfF9pr5rrjv4DX6xRMkRNffRoZUaQvxFnNf6gGiBSkmCfmKq2KUhOtptB+XxdHyBu8jknU3G4x7deSzDN1lZ2i410EEAWANsPCOlXIOH1AcMdlYh6Zxq2CDERx+uQ3Mk8WVyvRSfWW4Z596kve9PFs1lutNTCXV5Llm3C+4aVk1EU4wIkOOEP59PNd9SB2w1c3wBq5y3u6dZ1dbqDshRsfVXiyIfqHXEt28K89pOVXQRa6ntcatgwS8AuuDo2eGaijcKCmVPcVzgRo53ovzBgZeECN0e0r8hB7ks4kvcLjpm3JVFjMUsQMVFYVWdKQCcUSRFFcqEOzYeRUvaS4SwhED6TJCkJMFFccjT+eocx4=","iv":"d98acae1dbbb4b661d52a52ed98f0e38","s":"ce80a8ca43a8ea1f"}
