Digital customer services heighten live agent expectations
Posted ByBrielle JaekelOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"ih1Ff4cbOjaW2te3HfKz+4BYkivAjIgXiFv3dcDJB209GbPkMnmr9hewJ3z6ZvowYZGJOkQ8zVavb+B4P8bJxiKiMIGM+Mkpv91KkHyKWGYoDfOGzixJLrCDdt25buTgKg3BCp1zEiGhCIXGQ5cEUYi+OOUBzkxeG1bR7mCR2+eOYZfisxsmKGoNRQnJ96cuLRsgNqUQF+nfaxbaMkvXeKBFiRVl6EwUMn4XhzWO7egxbWK7TD7PnJooXAujIWdqJYO9n1hhEWU8tPoSEBTPCyF\/6KUm+f\/5SMiVw8eUl23JUZ+7hJDEgyzVYIM8hCY2KB4emU1g+MssL3jlpmCbtf9pmYi5yMg4btuEQ6VMZvkXNvGNJMiNfoG\/pC2N46GLhBZSU8S8SwWnIQOvGM8SG9UF4OdCVF0ObeTCb\/ibkD7XcCQvldE0RkOPzNhbN1mwy43PEOS08lghvuOWW58WeMsUH9OM15M1npLGFGp1gomAZD9mhpCUXYH7M9SkaGmyYA9FYsW5sWiSQ1rpOoNEE\/p+gyytDC1nfarojoJtZKgd8yaGHFIuhQ9hpJfHplvE8sN1dtVXu+zPWSCBp\/UEi7pfatVX0Byb5JGG2u2w6+PeoAUgSi65Ea3\/Aj2RCY\/n9pSNbcGOqcn2nIlWosH0vNyUSMoCrw\/n3sK+kpnuYSzEkWn\/oX8MPZ+wrzUf2y0HOBEv+VBcJa1EWnls\/lesb7eMNdR4mYdHQxwdk4m16ZptDng4aR44HPysg7gf6mxHn6yNhRonL8PhjKc+Df\/R1KdxDEbZ81f8ShYQ4OtHYJqlMbdYObYM49UcP2WD3kDn\/nsFhsRbiaslHGp0E04dpEXfK7GQ\/xi+AqUTSFwdVvQkqpaalAiTYTo3uT2gPRMWIz4JTVugjaSppzMPA1Th+wI7nxx0zm2zjtD9AyBaO9k7K+qRluOiAb8Db772JDVeeW6aeA9e+NUJDz9LRoQUX9cXRwAU7vzXvyGg4K3GbSdYF0pJ8irjuRkB4PMc1pn1ZI0biupNFAv3SDYUfeS4+JN52YA0Z2STLBMMtYgj90Lx2\/mG6ovJQtUyZ7yOr1ttqb6917MD0g67OICumkKb6zbmueqnEl6HIz4RJPrxc\/wAa+q0SFejNSZPkIHhtvEKJXOASoQbVnQivR5fCJ6wu3JKaJ0qSrkWHJkjyRXx9iWvlaADBOrnuuv7oq+WJUVhSWwWeVt5qE6fjjWOy+h3Yb84AP3ng0iFm\/MyeINON0S8aEyCENg4DLF7HPya5S9xZpGRq0TDOq07On+2lvOQF47HRxDzeKr\/tPLD8kOcBifYFD5qUhaLg\/Y26haeGJ22IhLv9RTsDf6zsCO2iE+e376qWZIc2wKppkhMVvLR8BBtsuk9fmiCpHJJjBaCcQ3czEqwsOMvoDyHNX\/qvdNq9tK6LfPmQ785ltI7vU+TqBVEkkpS0zzgVbhJxoP6n41XuOHsoqaRXjQQu+pJRvBlPcy58V5egAKmv451VcAVfzNGnDdO+eINU8etlaQLqmU+5M7vLxovHRqjqUVeZ1nCqJu5NhS6GtGPkjjP+XR6AZqCMR2KnZyJpZKHu9XJtP1WvNqlSLMOSRiuYEqX8oawEM7WFVVJsO4Gc4St3+pi09bf03FL9+eJCK8RX0fSz\/mdskUX2YnDzWusSHtsf9a6PuCo242iRnZUKHCmR0\/5h4e4\/TKYPY8ZE217k1vzxdwqm7Vf+NnOg5krI7HewgOEP0KTbnOU+y4k78qgxbWbeqY9N0J2q45CQnkc7N7vXJgUnY0CnerWi5TXcGtwInt7LLhqCQzBnaz1irkzY3vBiyWxiRRNBqv7cTePGUpsQfR2XRBpyc60HegbCplX+gdi8wJLvP0CBYcR\/GL4ki5OdiwOeK5F3gUwm0A5ZlCfw5v7FLL8imP7GWHa\/cROLxNEVWEO\/c9JijLfISzzKFpYHsiCC17frDUtpC01aaBKNvmPd94au2zYAS+\/iz2RTMByLXRNyLSgqjY42HbfbpJ3f11iZuf5WtY8zRgb\/ED+jJTOSli7o8IjlnSbFxRKEB2bZxBTxVGM8+9+w\/+EZCo2rGB1PEUGbStyFTEHNvVlmlX8fPemGe8zrvOHaivfB+Aix0jNqWqbpP8uxj4TB\/DKaIAsufaP\/Kfx\/cFoQWRSxlmWBmjREWPbNKChth68lqopMy65bs5ECBPVpu4txTnvhGFM3h0cY7R3nfsrOj1MUEfH8LAuGdVg0McTwBvj\/o7vbGo2+v9WLPGAd2oYZrpuLesuuJerCqd9jM3Jg+Lxaf83XbSXXxxoT+QMCfnd4DJrpEMtJcCFyZU1V3cR98zzS5pHKzsZB6+N3ELX2VY063SFvdr4sqL5kstbK6qCIZC\/piFO6MXjM64lG+JAh0Gx8\/jt7LBUI\/XgJba77Yh7YOQtE\/vGeGWsmyEjDcpKFLVSLGuaE8PLuQ7pkf\/E9IgIDxw\/IQy8QhEU2qQoCqms6tPDxOK5xp5j9tjID7Di5kQvZoIljqFOfrGt+YaOBNQhuZON6jLP6PSQbGsmNrTC8jlJ9oQRbgvP8+SomIvZ0LhLXQ8cVgDXp\/ohzCU5HldpszQwdQq9xFmR950fpKf0T0h6nq0FwnkxDbp56kr+u94HjCaUY73jK6JjW1+2g0scNqSny9odxOEPucLJhxTDq0fRa8Bn6lhdms3T8gBBkm3SAC8hVMMiTv9Zynqc\/5mSPYn0YkErMOL3pmzND5gWKsY3jCqmfNb53lh+b3WxOCB6sfjcwp8PN9t20C+yxv3KCweZyv4cOnPT6sgEDjX+ppk4hkjAbL7xKYajEDvIyk\/9AZJo7hiw68XrkwsXyaByBaczUXCrRb8O\/CN8BjcCVAbjbFhUrzzr5WDqR5BwFhta1EYglqlkKSi4zQ80dmdfS40NS2v8Xordr13t4Fvbg4Eb9cWTWIEqalKSw96ix4fCOEE+6OrsuGVkXKNw59riliAuWUiym1VqVR3Y2H39GPzgSqZGNgTO+9W52ARswqz0TyUfaGoTx6BVCeRbjll1HZ5+c88tScdnA08sUF2xtOhnsyAK24VUsV0hHtZ0+\/G8z3HO5qaqCfrwB++m9KAEKsqMENnu7\/KsevGVNUEYUS9dlQLJ9DP8EzWZ8GkrsSeTGVK2CEo3cN9pU84DYSohs3dD0bzx5pJ6itkfS3KCicgB5c0OUJnZRVUrWFE+t3Jrx\/hB7BojhTsaLrdVkKwGrbDuN\/CIBYco+qJuO7F6vl\/Sqa3nyRLueFai0bj0Lk4b8sr3QWoifxDY8nT3WFKFzfwnMeNexyyAE3ddNVHJ1cfox9UotVTF9pVNcy4fdybIwtQ\/\/Kqilr8ApUO+9t9s2\/GTD96xPr9Ex00AAyZh380FEVjkzHapdPajvm8cmB1w7hsSY\/ZrqcsBgu2UjaJsguoRHCeAOdNlXLO0wr\/ukZx6v6zf2rjQjuv7FJ6L3x3TwunqjxtSP1ofafhi9ZMzIQAUnNsQQZF3WDsiIb7fhTy\/EmH7xkK0Dx3CLHLPMcBI3OKjvfZdN2fSIcqsA5rS2ci65UahNXnU2A3Nc3dERqBls\/dklCPZIRge+7BbJTejOXq9+n5wbBy9vfqZIKR7IVaRLNyCP4ng5hppH4U06xJ04w66rQ7ekbQZUbQyG+q543dphqFkFWgfEraUD+mtzGE+tjBC2P\/wLuAX+bpNQAaNeZ9y6D6rI6DhKGjM0gaiN160b6oy8U2tjAH+1R\/+J\/jvLFoJymEkH3223OD9ccUnF1hJoscQzV4zkqBsgV66Ej3u0O9vRCYY4IwiJ2w6dsK1qvY7vu32oHkGI9boGaIFVdGkHNtBxNd2NCN9O3Ma14KSHg8KzEvNHwXLnQ3\/t8fI5vbSlmlmUl\/VA2Hxabv3iv0PvtOpwsEI\/Jp\/IKin8DXL2rH0la7zsfjpASVIgzyvZM94TEKtYuKFofk0i4r++YyWzEESH+oihJMnhIMctZtUvTPEXIfwHvWch1NkldkmwkkASJLSg5krXUUOj44yokOH7dNOaOjOLi2tckBN4KM37UA\/zVxSBamj\/fFolQhUzbgnOoVlKv6f56xKg9wgvpd+OL2wnYeynxXe2fP4wJbLavF47u3ygvVFU0mgqJAYcJA0iK07c26RJ1n8TXxXVJuzcOCavpaAb45uu83MuMkXFdVnac5TW9QTxuzguJNsfXmzssK3bra1WCfvHj2RGebTTAzjUIACXocWFfcfUKrizloWdhaFrLac7Mbg43hli38VB8ZpghW\/Qs698AQvejx+0p2XZXb1YEVrGAVY3n0gy5finhN9y3TmgV740\/1u3s1PsDS7to1rOJ\/nlVthmyudw5G4SJT\/X\/UjW7SHZXr2MB2GSPbKYJmzQ0tl0sMdbEyugYm1cu5FuTJ0Y5DDmADp5c1u6z6MbR6QdVLuqYrfwNSREiYcddz4ImzQpgNQ5MqSNwaLqSi2v96O1kdWN0EAVUXfJfgA6eUZ7jTo793vVqTIl1LMQwXVzLuFv04+TnLIs+49kVHQavbKxFpL+YDT4dMBUJJr70Y7nRBFy7wAwQ623O+fYMuyK2ydr3YdXFmadf5q5BNo6KXiMLre\/uyX7BiUzMYoQUR72bnRVCNw0PRSAwz4q9Qw+dtsfF\/ssV1T50D66Yf+N\/DCSkpw\/o9x4ENYmlRBPUclu4wzup15H7hSuDMVvLiejfwzi9eRZtUd5JjqdqyzXA4QKPapnLLPTdlnFkc0POab62W4uXQ2w9Lj\/ih1B5K5xVInXLz+W6mMb41TqQYG5Yws5iylXDpV+t4SsDIWelqyTyrY\/\/D1iWm49Lj4TRYwML+pZl3gCUrQU4WDmNOJeML0pivXa679vwF4pqjQUPNb\/zwb6it24s0PDK2ZEjOf6\/ddMXlGhEfE7C2ha8L7uV\/\/ZrAqRaXhn2Nj8xEqiWftauNXVlEl06RGOzLrajvpHUB9GG37fW4JX9sOShNGj3PuG+MdOnaKBxHt\/TsB58u+nUHRAenFsDKntKaxMGAkcit5Rdk9sE6ZVWLfF9FBPIdySE2szg+971GNM+7AGHlDXKKuwgNuOrof9Vt3jy\/28r4omAyyf+Xn703F5IW3NNYDyzH85gpo6oNCegFh48oXdFDugxrke\/MkFNo6vxycrtGqfUm6p8KsLaqmLsKdLbDhOtJO1k9FgGX0oQXcSlmhxiKHr8feYfPU62PJWWLThqK2hNW3pkf3izYB4OVXvuowfveNG5wSqxdnyg5lli8\/scmmowVol7nUi6OBoECm4oWNdHu7wB6o80Nuld3fxy84yIRV9k0EvkZKHY8lLwQ2rTi8Piith4L+zOa\/U9i4Gr4VioNP2T2RV6lV6w1mUZ8ox2Wzg+t\/jOZE9RJUnhaTLLB823eyri9Lfg1JtKRpalc3MtNttmHUchdZo5UBfbwh9Lj4RXj\/Iqvb8QI+Oqf4O3FzacXwss26IH4ZpHQiP8c\/TGaC+hwVWOV0HRXN1RP2FqwdsyA2UB2lGsH+aS1X9MtnWPZLssm5lJsQQfo53PUAOgJW0cTLf3U452hBaBiMT7mku3eidv92Y7+aoIcSCGbx8GbYdZpik0ohJvzbDHQ4g+kAPuMFBcEHCx0SVaQcpl5qCrarCXSTzSxfH7tujKEhpCTgDOZDChNhVpfHGvczU8Xng+mIpE0zoZmTnspj1pe0NtWhPZsXy2T9SzwUKWphTO74P8Z+9pVGJAh8fHXPW+\/F+3rznYvANR7UusWOvEQP8XJf\/LV2Ion6mXrjp\/xM3f79bB0vj\/GiFaQH9Nh7Wh8WWrRdngB6bYiWB6PX7I10FZQ+Md\/imC3lLu5OYc9X2qnTQ3XVKCuBITTm9ydhOUrCVgcjChb0EIT2LDe4ERwYprO6ZVe3EeuzSLlNaBFPMs9czzf8A1MPWHSvExP2pod7U97UdArd4\/bKyVB2buFwiVD\/zAY2257Uvf58FwB4YIKtolq8UM4217iMrf2CeTIUwdQ6s9JKfc9pGnFG56\/hHVN5+Ayq4R9PMIrsZiD4WJ6R4\/o1YnXjbZQx89VhjSYGgYfN4eXOBu4Q73bGDCEpIcMR804Eo87ybtj+sqofALfnm6iBfxKVhas9ywU\/tn3YJIbhREFG5dcKE7jddmh3H9\/TpndIv5e1doumcUMC0XuS1HNGKpeIK2x8RUMv4J8gRdlKMUCumMXXh7JkwVlQD72oRKEZ\/iQKewdpuun8LifFwPimjroM5c6cjvMLNLrOSYjkdH1uA4D\/1lf5ikZKREkLokyvl73WJqk6rOyxLpcwhFtaq4gowR2xazFzHH9BqIB8vnz\/rV7wa5driwOKc6139pLhbMLKffSA38b8aUk0JYkNXR90M94+5RY7SFREmUbQeQJPOm7BhvY\/kGNZEle5R+k3RRkiVQ+aVQ1vu9OcYIZ6RAiwYjKz48Sgw4HPoLp3qP9QB2iq0zHZ9vYunnDXYo5VNmEqH\/hS9N\/z9HnNCOkBkUDAQWiyRHdSNFPAuKZdtLsw7dTUX+5vCVop0eiQTHwjIK9DJqQhsWhcfbeB8B7DSnRtglQUfcZKrAAkemZhB4ZktgEv+TkINcO4DM77YB0ICaXPOIbAax8d9JAVxQF0sItXr1e8ZIl\/aGLJhHAJaR5wrtja5pvRXwDEkoQpUYEjUfA22WnafwFurM6mWEGiH5A2qA78UTey\/qyhjRUC\/UgoV\/z6lUJSX1kU6\/YqzvWM7nno+C\/SNaG9LTjXg784HXJCutWSpw4Pl5Y3mJJ9nwkhWYjyfgk6tei04FhBa6VLlpgWfVjduJ+ld0qIcuhWHZ0OhY3PEobBrPaLN34h0ctHIvgqByweRZzp6B2KRu\/2RG\/7DnPKTRpX8VWTtX9ND4wxS\/1RHTWSZUmhbvgu55JywhwdXj9fgx9ZXDAvg8l0xmqOCqNFaD2QSsSg3ZWVz4mu+b8EsYWN3e93eczVURcGLJ9PzItvP+ecr2uhf\/PDSbJfxtS6Ox33Ww16A+6PRk2M243sKuDazaM5ZgNJV0i1JaVDAv708C3lm8+lP8l1eSj0OzzYuCtgVhQM9FWVCoPtQRt+uqvu8nNQvmsAstQQEu8vRpx\/AkBvc5HB5YzsgzQXXTbrH8OslmLSSb7AhANKQ1cqC82osJ4Id7pLGYvfLwRbD1Q8Wyjrx0Bl58ucE6ketfpFy7Cw+udmWu3B+Yej42ghqAFeEDK5lrTrdmA4Er6Md4W0VFvaRz6pHTJJsfNRe052I7aD4d5Y8BXN6qBRBKGqs9rq38PwtHhK6+VqUf2SvPizm2mKEUUnLFuTZ6Nv+hsqq5HsQPf7INo5n28qr7ALpTOmd6+KQWSUu8tNi84Cbk8zwoXMBiiM5E2Fznf4fiyQVJzjFpzXqrtJxa7nbJyeYAcPnYLykULsgelzvhs+USoi2BCeJyEhRAgrtja3p9q+QZp7kMF3F3p14Kk1JpHclqcla\/Y=","iv":"c2eb2ad96b210240a1e5028c7ea00685","s":"c248b748c7dde8d8"}
