Digital customer services heighten live agent expectations
Posted ByBrielle JaekelOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"9d3784eb93c98e3e89be6069b51a9387","s":"bacc008dd4ccc21f"}
