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Distinction between online, offline blurs for shoppers, but not retailers: report

Mobile's influence on in-store sales continues to grow Mobile's influence on in-store sales continues to grow

 

Mobile's influence on bricks-and-mortar sales rose to 28 percent in 2014, up from 19 percent the prior year, but the divide is growing between the digital functionality retailers provide and the experience consumers want, with mobile particularly affected, according to a new report from Deloitte.