Do retailers want to know why they are losing customers?
Posted By a Luxury Daily columnist On In Columns,Editor's Choice,Featured,Industry sectors,Opinion,Retail | No 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dFqW7Sf3vNNvkCi3Rud8D43VANfbrB1V\/V41\/bLEnPMj\/GB+8XPomG\/J8zQqGmz1s\/5jCoWQjOt6iCiR4Y1V1L1aiGW9ZpI6D6nm3w0guh3Nv8yFpSXhp2JYvZFSxvvOFQ9k5bPJUHueRVRFN2xTD9DyDW0dZalHNF4BWZCpYQtKccIBcVFsRuahBPCavz7RE0K1\/nSTy21pbWnftLgSLbO7SOgoIFiZAwJzWucGlfdUMKoy6rUePoNs4pG+pTsVcURvPxqvE4Pw779nGCPmCtpIttCzlO1F37jtkJRYMlmiMhM2F1KaxKgChKXa4m8qpFenMqQs5R7SexvzcOnRwhnqgNhPniS1AkWjh5zxVtbZz+EyKc5BV6YWKmF+3tn3N3TBQYXTeVGgqEgSf5P91aIwRIrsM5ixhsV2dqkb3PI5nc8JbO\/UDmTlx2MnO8n1XgWBQwdq9JM+ALe0Qs\/An7TyVv9jG1rXpophe5EZTfpjvj+jwTuce6HfemsMvrcB0Qn1V9aabuklwcwraOn\/ZG1xJj2+iA1\/djHDLSdKvxFjL7XOmFz7PCbQ\/RpMGsSdSZqdYIvxuBfC8CI6TyIV1qzXXRWTI6SgfQ2FKBAxpT3dIEqjX9wi3YqAwNW2IuUb6KoqVkrn3APqIerPRdCU9c\/dkAU6\/EscCBS1T6DY+uXYpNJp0fG0Qjilo6SjlpYxYLJ0fRKZwRgvwbcicgNLPFyNv9x+pf3Jq19eV\/w2+d5DtzWQB4K1iPX8m777LARlAKqohzydfmr54iyIgBBx0PtjKlU9nM1cx5hATUb0xGM96KhrGqxEFnz28zYom9OzUoOcamYYiiK8HiIk8\/d3UDH02tgDmpwVf+2ynCZby+CYZPs6sRmQ\/iOP5CbG+Nche0sZJZDnABFlnnapZwtsHLC6KBBiWLFw4qsKX9EUjARc+7wrOUxC5O\/75N\/mCCGAgF05tkhr08vJqJvmVVZCgK4pQh6BEnilaE2GYe9xvH28Sfz69khCC9GBw3X2lhPqKMeF4Fbf1+JQBvTpEwum7zmrwO6BqHodkSoTUwLuI6ca1kbmnna42uDnyECD7cas18s7PeuUxWry\/LEpcWD71V7Hx6WnbN1Ir2LE2XZe\/3bK5xUomkiPwtCfvIXxuGDH8eNTmsz\/rtVVRm4swBHNWIxLSuROnj0RbeYo\/4BxCqEVHUkeYNRTcW1nYkpkxSNqqlWb\/oLed0rgbmcUMkIBoa7\/ij7XGqaBXfExeECkTnvADI3qqhBDTqJ\/rkCZ62p1PzYYwTp3Xn2\/\/XhlVBWSQ60xlIWx7GUWOB3+pqGvEmDiMzrcGgGHm8tkd95MIg\/5r2NeMXdSOdPgzz75KWW0F31mjnabz26Aifw9KETO8UyfpP6uh0LBtXdBEntQmG20v7YBmX3nNJh4fZyQb0QfWa0hC6KLl3FJQLjf9KpOL8o0WqhcZlQ\/PWfs6vENLWyqVuwvOKEm6SC59fLcshQcM8gyoAFFffoPwV9bMDAabIW44pc5iA5r5EQfIc82\/KGj1D3pOgnhsyC1R1bsmw4UBfSZnRlGk9dqMoBNYPpkiHSPZ7Ov18gtGuD6x8Cg9IxWWkQm65OcnRLXOwyaVrsIpgidc2ZL3akmjktDt+4cTLusP8kizLBDwJAB6LYklWIZFI7OkM3RN9NGG7D2aFt9Cq\/PGq0I5kgjKyPJbsb0vSoCfCj05cJFkcvYFE0lqK4FcALBUH\/KXCcACTuIqHlnbAE\/O7PnV05UUNsnKwN8alAlGDdVQoBKFxArsj\/EVy+DE0kaBMCKoq6CLg0mseBP9G5\/fndbdAoITvrFCkyVGhq0aWmRYFPv1I+D4Li7dWJ5Y1kZAWpTzdghD52oXP7k1fgHee0239XmDFkZ9PkIMwZ9HqBHNVN8qie4NOfd7PabNJQvH7o5qo79yK9JSEc2ilw+yUR1txPYSSIkm0zRlzGkLL3aVfJ+fDl7r00xs63yf24lT79qayNK3m863\/+HQEGJvz53gNhTsq175RZsWZl9nyVvKYFCg5z2RDUq0K0XBt6pGP24jdNnUCPvQH2vyQ9v26998SB2hpNMs8SJ3VU91k0wdleHUFgv95IlVRf\/mUD7Mxw8LSY7lJuLWOJR2HhfLetJPyeIxLs\/A1aj4BDxqjUsXuj7N5tzGEbfxJjqNFcuf+E\/lFipp2eMQMSMo7fM1oMeMtaLUAxHelxEYbkDQfBQ7tumd5cJXPl4DcIsG5+UQ64vsp6LzXpRPwCUOr9e1TeNoI4GwoIhokm4yAZrkyciNmi0AnJIl4CsVTgW426pAWkihlpyAMXQYEDnLsKOsbn9Y\/wCdImfDRHlHA3pZeF0\/YRYwe5OFMQrA69WjpN+oHDWXLbTG4ihoyUtpnwmB0fkIEA1SoFIOTXw7Y9rOVxXPl+9P2LV9YbWLs3gne6b3oAOIL4a0A\/zw7IycsqaauumrnnpgARWwyYtpk635tUC5dEZB2XjZmbE6ROensHlQ0PMFh0MiezopIwgfiBnG5mS8\/DrAClRM5gmQXHE566MGTxNeNllXerIeV1xuozF2PE8SWJPGPOiahBdPByS1n\/zjVaQzWhienaP\/9WKblTxoG18GBQPPcHt4N6u2DasOAkGEXldij\/Zd2uwqEAAyyAxQDAZL37JzZBwy57qqRo2yiyi0AMM9NWwXen\/TJxpzj70qDh6+2G\/L42f+b+2HOAXQnkQeFLXD59Zk5ADHO9v2yq0CX7Dr1iLD+g7nHfa31uM3ky4wwnG0SiSTZFYFJjMdMNIGAqJ66tKtNAAaVf4vsafP6RwehCx7DyQa1cVvZ92oDl44Qgb7LBoXXL4mWImXo8j\/\/9LRlLQNN86qwT0Qgxy4UbJnUp9jfiTSupVLR+G4bJrFC5u0aLdLwn\/F6Ut8AaLhsFP70GECG\/CWA9BXhGRJXs9zdhNPmVl+0gsXZfaLK9MoItJ\/BAu9f+9zw7fgG1\/VGiZcJapA0Y0W2eqUbXbo1Go8pfv930EpzaBIdv7kTMtH74SlQOdDsGUewAHdn04QLVEVhsCqzwetOs1yBayjQ=","iv":"bc2c330027770da04a7e3132e965c319","s":"eaa77faa4a2a7886"}
Jamie Crespi is vice president of marketing for the Americas at Blis