Do retailers want to know why they are losing customers?
Posted Bya Luxury Daily columnistOn In Columns,Editor's Choice,Featured,Industry sectors,Opinion,Retail | No 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","iv":"8647baed14586cf6851cc2e7b6532974","s":"95c0495fce9884e6"}
Jamie Crespi is vice president of marketing for the Americas at Blis