Do retailers want to know why they are losing customers?
Posted Bya Luxury Daily columnistOn In Columns,Editor's Choice,Featured,Industry sectors,Opinion,Retail | No 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","iv":"1f47055223f452ebdbd89c235449bf9b","s":"a7156a6929d2b0c9"}
Jamie Crespi is vice president of marketing for the Americas at Blis