Efficiency, empathy essential for brands to meet CX expectations
Posted By Sarah Ramirez On In Featured,Industry sectors,Marketing,News,Research | No 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","iv":"c9de95acb34217e16b8c0d3f52db5cb9","s":"caf48cbb2a38ad85"}