Efficiency, empathy essential for brands to meet CX expectations
Posted BySarah RamirezOn In Featured,Industry sectors,Marketing,News,Research | No 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","iv":"f3f91720afc31197af55da0f3322d63f","s":"fcca75095baae1e9"}