Emotion is the key to CX differentiation: Forrester exec
Posted By Sarah Jones On In Featured,Industry sectors,Marketing,News,Research | No Comments{"ct":"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","iv":"e3b66a22eaf04c097ae8145fe84aeb35","s":"9381f64ae3758778"}