- Luxury Daily - https://www.luxurydaily.com -

Emotional crisis response can boost hospitality recovery: study

Several members of the Small Luxury Hotels of the World network are offering entire hotel-buyouts for guests who want the whole property to themselves. Image credit: Small Luxury Hotels of the World Several members of the Small Luxury Hotels of the World network are offering entire hotel-buyouts for guests who want the whole property to themselves. Image credit: Small Luxury Hotels of the World

 

Hospitality groups hoping to welcome back guests should create emotional, rather than cognitive, connections with travelers.