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Software and technology

Five technologies that will transform customer service in five years: Forrester

July 13, 2016

Apple's Siri Apple's Siri

 

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1 thought on “Five technologies that will transform customer service in five years: Forrester”

  1. Damir S. says:

    I believe that AR is greatly going to affect customer experience in offline stores. This will probably increase engagement and decrease the need of real assistants. As for the virtual assistants, speech recognition is still not perfect in order to be widely used. However, looks like technology is slowly replacing human labor. Scary!