Flexjet exec: Luxury brands are defined by the customer experience
Posted By Tricia Carr On In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"5BTABqQ2O+RVMvSpXXMZldpuEASI4KS6ECcMwXF8xXzfV7vSFTnHsayeFvUZvLxmjXkX46j9O85TJ1BZKJ4JMfPcg9Bg6uq4PM85WdprpgLN+w5WWl0X+2mf2txFYXNWycqv2bJlbODH6tZEbeLpEPg4rS02G0jv3dD9jhZ8raI4rWRpftEAVgWcLizI3DZtAChUImMJivGWwwtpVWGqmFyK+qL6QugQdkWqkBZXkrXFqmbDuyGO6j8ASGLmgeKu3Q2r0CCgz9Jbiw0t18zYqLHS\/n21mzi6xdh+DAPlZaqCLQGa4eYc\/rfugC7KU1E\/R64OgP6D5nBOjM8nCsyQcxJ2Kkw1g1RUH9P5Bqyn8z3FIoUakdbLBNcs4wMrgtryMu7FpFWgUFW6p5Zk0co8cDTf5m0rUwwpN8Wi99HKMwTZUTY+2HuqXJ5wE\/3pn+5UB+ou\/NuRecgqJ2XEe2UhynjRrKkrenx7m+daRbrQWD997zQOpxa\/9R2Roqj\/eSTc0BVCKdkgtcpXh3AowzYWvGjG1XNXM7lxBdYY3gU+m6MzHOsGh1s\/zxyr5u6ncgd\/ZUGxmbPySO\/Q0N7Bp8RW98XKok5A6Szyg2wfPy3XfuYKPCERL8i5t13Uy0ow2S+tl983PHxTNRAZ4tiutTma9EZBW3p+LS7upoGvOHUR642GLPQiTErQMVrWIEtVDgKxn7LB96wYxXENq3oatiozw+MDO7k4deCVaVCkA8qlTZQCS2864fq32jRD4\/GQHT\/h9jFdSGrGvTF+pZOUusjIlkSLMYV9RpF2BKV0cVXoO+PVJl9GNiWCRx6nsexJQQpYs9NTWJ1iY29F3roeTJYOhoGYO+ktz56z+\/UdGaIm4FvexZY7RzuAJ5claIhRZWNdyCfOgsU2X7dDFuWZrqSFMUY7h+A7ZmcVhKn\/p7Kvdohn5srGl0BCn5tBMKU3w5CmBwJMQakyDJXPizH0Ml2A3RQdA\/lPANc67smPh6ztyzyGDtabXxMTKuUJ\/WRUuWGMIlay\/W0YcgFHj\/Jr6qXgJ2qTRR9PDZ9cZqaD76Q0Rt1OLbrRo8WM03VMrlxNKaRDtDrKw5yTxyl\/IbQmaeWPYWCNjkAAejpl8iFLI+X6f6HAP34kkMy+7CsIah1NiY8\/pOIWOW4\/NGpXYOca0XoRuByLq9izuUdeQCrs+d2C8J70oXUx8Wl\/+bFFJGxD6lmTaHSzMlJFw8BrwdWcaUGfR3bKl0E5tw1Hr9qmNLfmT1dkjW0akoEZaDE1bbExEdLP4i4XckJ2B7Di7oofjUkhAqKefb6HOXTsaeU7rGFWimrucgvZxGS8WYxybJzp5tMMyhP9FHZWgL5I7ZGbw8uw50vygKygOT\/pSSwwS2Hw3wxBmyQiK8\/egzGu0+2nBNig5O\/dEWLN6HFC+XT9GmghtxNQf4QG9O5M4a9cNe5CmRi41\/2AIXyI5WSEBDN1EpDamenAggEHYqEvp8+c\/eQvLljZVDym28LkTrTkGpz\/GchharP9WSGE\/pE4\/o9SHzaORfPmROiHeybum\/UONq2thknWKiILAJdIhJ74VJRIH+e7pfCbTBs6X6tcNeNPL6sfGqHMeCUmDALhXgZGGCd5UOnWjKSUGjSNQ7cPA0bIB9bbbMCGVHtzUaGg7w8oJ1yptawi8XRja4WtL4vXBVsqFupfdE4QAVGEGO2HbF63bY1DjNbpUs4xXggiSQDBetx3Iegp+90O9lBIHJOQ5aoS1SKtaCfNBST1WTvwRlu7gMJnupsOUZO5kwOlbHIA71uiQRHEH+t91lPYKHEPBXy3RBAmBf3CraiC6kAkyCiNe1NGWeA8jCaKo2828+xvYqT1rOHxWbbOc5vZQ6AqkCh6\/TYdMkRdDfFMvF\/tQhpOVGAP5tW8S2YLcMJgoZ2OJ43C3aJbC+AojaDOF1EliAhCGudo27r2hyfAXxWaEsS5vF6ohn4nw3L7G85htI1xLXsmdnfpPKE78azw1gb8kr8wRlpd+68ob1Xt\/rpCioAnSTMJ4XlIvhDJF0TheDLwRVdEjtcq3p2+6n1XoAQGAqE4sLW3tNKlspLLgpiaX4RYbD10ure+UwTd\/wd8vSvyn236u\/5Y3q+r+QiYOKe9f07kk84\/lzIbnUywJbbrPYljHug8XstG3x4xeQJfDrrWiBEOmHY3Z2chqHzGSF2Pxrmwp6MYbgkWyEATCZM2bavgvlBeKWltI8nbpYfcyBYdjzTu06eX1i7Bh+WEYSd1MWCif55xC6V74gkdAo6HKWh\/3dMnZJ4I+r2ct+f6NAAzo2miPbdA8DsE1Dw6CcJMLvLohSRLvYn5e1GDtMcGgfVaufmqQEclw2Acp2u7qUy0CYtJ5palvzLP4xBtk7IOvPLWcWLRPhp2e3tLM066yaP0o4itMbNdD13snsLg63Rp8AgpTnvnv1iuT9vDXCbiYWth5xiUhYaw9E8otmbl\/fqsPmfI+llcfW729xKHfRwoXd11wQv3l0uxqDSYDe752UyoOWE30iw17h5WGZygAIkutsy5UNX59CXesry5B0zNE0zhjFGBszXBDtvMNodxuJzk4qB\/Sj1I42bT+TzaRDkt1hMf+kby0V4PkjWr3J8l1GjzcP1RWOlHiKLqGxXs407uUoTogjtyIDFHoNErciYgjUCHokHa3Z4t4fn8fkVtBF0aSHW2YaxR6J4lMl1FhfNaaOlUBdjGw6JSNca4dvqMOI2LOC5FscN4DxDS\/WFfkMYfoqsF0QAnMafxKanlcJtN2lCIPJElXqMqybUJyXwvipedqo2X7mjSMbfrefKbrQ8YfEHNHJodg1XNZfpnnpzmBfMn5hi2QfkIgpHEDdjudWaEOtbsC403ZY8YLKMpXuFoicTnahJbPlHFAsPz2VWSingkaxm2wF0lT1NtcRh5RRd0k\/KS3NeU7AcRMN034C3kWSmUzvSof4otRGWagtDwH\/DNSMX6XBByGfUIsoKpHi+qQl0231qA4UzBCqlXRVp\/u0aOXPvd8uKPW86wwMnjKLiV\/9FKeRHv8wLx7QlLbrT69na24pK2c\/awUZ5KRPUy\/1xOrsYTisQVSnp0yWjRfwynJL9FJo6dwtmYwrF5B+GGQgudew0p9545JcWhWxnL3TRzAfDej4vLg7lxpkdZr7iBD7\/l4SVbcVNr8aTUZwBwG5Xxyqov64HXl95MSvQJaOFm1GZhPnC25cu2I0zjJWxVd0Lj5ydFqM2P\/c0ypFJZfDaI9Jg\/5TRMgz7Xw+YVIt\/XwunAL9JxKvr09qejVW0\/6nhBr4VGOJp6XZalqBNEgnsbWQOypERUrU6KKR8phb51hKdET3VR0i8+pliBV9jV+vMOKKpytZ9AxqcKYVUIP2nZbV0H0EuPUj0S027EbxY6LA\/cVvcJNhNyqwTgSQG+8Snj74QxDCAN9tXcTs4K+7K+JipMPZqVMTomxRBc0jH3\/iwjNqlN6LeinlBmbyBMDyvsMqEX4h88P\/zdQ4Z8aTM6xr4Jg\/VN6TYxUy7m4iFzuyrW8CECpy5+Dlx5STMJXJVS2q4WvwV\/zNcXEfM1G\/1aklrEtbSaTkFx2TatXTfcXp\/BIcysmAydy6I6XlLOBqCJhZqgX\/+nAa\/Py0NZGFp4SywwdStwMBcu3PrvnoMrqeo5ZgqQlvmMUHE8FlmINySqU8DUCt6IZEMv9fDNtWs1f3CANO5JyNe9wm+o3o90ZiONQnbbFRMrKxghfd7zCyAEZ2Q7TRgd4Bqhvrx7j0LGub\/WaqAqm4aXSNGpffrAGKsRcch\/p2LfeZKgFgg8geKrQgndTczsk9xu5O71elWMUXFB9a7esVV48+aKcZVuiNV72rbdVct46rieD2w94fxrTnHn2XqAR99y5Plg1jCgGWSFJvDOnbhjrzvdo\/Bi5EAJdMBmAS4nOjb8cHRXoQk7flWzh+iMfRa8MIf9EfS0QSqki66Scoy\/aM0etAkgBSFXCbngRwy+zcYdFv06jGs\/eK8lj+LcDf0Hb1b9NSDaMXqWco8xyX\/V\/2brIJf2nSyal01tz0v21dBZ2qky0sYCqdj4k\/jXf60zD3gZAcD9hsGfVRITnUXvzMKGfl9\/rmAlo7OCE9JDQXx6dgQSiW1t9a0YM+InC6RpRAP9WHNuVlKpP+ISBh12DJ5G7RJdKYkHL9ZfGgkDsrcJER6otuf1qAloiiiFt2PFwUvGcOIRpkCi0r9FnFjBGZQ+\/63OAXONUEPO2aulT5aC+T++yL6jMX55tRiIMy+93uFIKu0k88VeOJtu9mBR+mMMFG9PhpAqN2\/mMiEBBOeO+elruynSvRdr7\/x1b6W4uec\/yIuA3if\/LNHKPk4ziqXSq6MZ+nVAdLPEcIVxgBzC40ligBh4DPvDxrAK+F9EX80TnZWwzhQU0fLgnW4HZ2\/E5dITi8kdS18INdi65Hf5MypXEFz95gULLZXOsiTlbmN79MHZWE8kwfjFx+K0ecZzBoaOXNNO7lAM\/eM5wYrKUZEnQFuNhmxTK5WCivCDGlTEzMHVSo0lgepcJKt20+c2J8SIYb9KmPquPyexeGmEu7YmqzWRfvGIAOYrB1gNe9VKE64XkgoSS\/ZqVu5yW+m4JtMAzLeqMiscO16daZHgUKk3QIR8wTqPZluSo2EdKfgig\/IP\/YU6TLzj8fNFFWAbmlkKkleVHDR6ffwEowrH7gsEJ7Vq6do2JtLizeO4DsJ2z3XXK3JNWM92VW8SbOZFTSBUBoA7TKH6bEcagOIyAS7O2gv0HdqjLOPX0v14j7YgFXNsbYGgMuKlNQW8+AaVtOtysKZ0EhOz0\/MiqxeqZMjXYQsYi2glW1RdZhQOdQ6Pwd9j2pEepH6b6XTYwZZ5jdTO4XvxLG95Y5omdPbG2u\/nbpLKk5w3PQWIFL12Gv1+\/aD3BnpZoXiO\/qNqSxgvPSzQdyIdQWyaEpB9\/RuvosUI97XskvBWVjLppc\/wflz2gXiVsMCG61aTJCFS9+\/kvP\/W+rwdmYEM2hZIjlz6P6ifRbcAtAHQaCVi0hHn60MAOPiS+PKSA8mVG8Si8IxNmXb9WZExC1jFVh7ix5E3DbDKsSOu01Os6sNoPA3jYS\/XKAp\/tJ1vZhS7xSDJkOlUCQJ9fu8d9jqd49PaP5lCB5h96bAC5vH\/\/pSNYr1XWwUufzGzJoOBsIqN8kmGbFxoYeiqCLldpVR1NyWZ+BKcuD8qAnlji7DtS2OtecXqC6XEHjoLDo7YLK6ArHV5XJlL8OlIFUfhgvKmUS2S\/NS0O+0iJv\/xqov9EeIpGlxc\/gd8cYYgn7bpxntGHDrrWtKYiISir03HlsJJBhR+sDhFkTKKP3NurokSIC7yK2I4A1BmAC2LjOCm1ijzLXqhYS2fbvxKyWv1XenF1S\/8dwAABkqVYPPCCVZlu+Cio8yIy9iUZ5pWHr8obWVGtuTTLmiApq5UUQpTjUPTM+JX9nqHzRcZ+T\/T74uxb4\/7B7mV3eZJHQABNbfX6cOGuSFG1NTak+hmBljUwajtYI8rNCvbnKpI5zD+lQ3cOxXxzC3HoIwhVBuA\/QrCvH8aHlmHt21RBxf9szYQ+lrQqBofj9hZx24e0zGEyr\/dE+rMSpSUaihjfZeaPYB0I+opNNDoAnQZHBavN2efwiOXPxiOTxiwM5iSM3eFEA4SHEZBmCEjmHA95l4DvnK9IIB\/4BIx0RsmV8fw7pn2GcKCJp1IiTgGk5KdtLIOwrNk9TQl\/mHGkhOHrOQgk6mLYXC+9AWiPxxGDzzwCVN4CExq7X91RM9k0EotZGpROEG6h4F1rHFyl4ccC\/ht76FDBTpWPyZm8xMQCpg22RiC30XlGH5zDacl93WTvrbGSrRfrj\/PoG7hnztAY5VxN5+E0cuZ0BtDw7w5U+Y2fX3O3FeJAhSi4W321XPBI92zdkIeHoypFjBoLJ0zcjN+yMCW1qaaY8dew5Aok8Kso4NsQVQBFF2lijrbNaM2GUEWD6YAWAxls3HGNIH73uwoUJxNDOn69Q7yK3Jd\/mlw7+rCxt+zW7lVy4BGbwK90TvCm5M7FrVwW066I0FMsKrsh\/Iem0UA60E2dCy59+W2YVVs96\/7MDSSl57HtQg8jJkhVS3MQlI\/e0uPiqXjsDksNuFqOND\/DndTjq9Y73yl9DXQvY0CaVlhJMmnDa\/LF+dr8o6mFtHm0B\/jhmcR9t0+XK0Y+M5DyxK5YaU\/LFLxvJjKDFaTzqJGFJU3Rxo6idZF1WhlFJ0iDIq890LNwP5bDwk2PHyREIiE0kQEiyLKuwryUob7+XNjIjk2fWUrQTbKlz2LNEzg4dx4In\/0AaGqNayXvhI\/rq8l+q4JJ\/1mr5uKURHUyvbz6zY0cw\/jRZxIYPvjn4h2xK3M9ZEWHE6okiD\/GgBOm2YQXOslo8iTdZsSdxq5mZnsG4\/Sql\/gRV\/avj4\/Jg6bXWpVt2D9L2D+pvYFvmVNftiZhgPPU4gIqSdNhGcrMH4gBWn0FS2odXVab5G4JQ3Cr6ivW4TfCQPxsgwpfrm69sbllURKb5FSiTSbjOROdqjIwU4O6+U4koQUubIHyvZ0rJqvF01e\/Fec5enpaqsaVkbx99HZ7fS9HmW29s2aAgWbCSQC1LGtiFlaZwd9yoTyjH3C7++5l+ee11SklDH+gCZyv8B7f+iaZbDTeFI0wcI88xxQoSZ4NMy1YoRU3GGH3TrmyepWYEP+LQgQhBSXfqZuuuZafZlUO3be5ps9G421wOWvgDSw2JsNzwjx3BtEDjS\/tm5aij06COZMbpB9C7rEEaVHEm8iry968edp0pond1h3n\/tJzLONtN5Qd70ETeyS2mbWt90PWg7naqbs+qzR0gtvslLaioylFd4aOxw1SJrgd05aTA7QFEUfGuyC0cjcyCjxfuoEOO280LAAta3F6q439QgFQsM5CPxdqLtnfs50O3HYGmA+Al7aEoBzLUdfeYg99kNdhbZU9anmgm93oWOGkS6R9k\/9Og+5D656GQbz2zLxInI9GbElyJmRXHPCiHdKdqL9CxLyT4tYb0QLmny3eek8AsMcru4EKmSQlZ2Paxe7kOtkc5AZIUjwM80LL5dEE\/nt7ccTYT0nvYFtLDxfwQk0huwucxeh4TN6LuoOHyP9LhGytYG64DN0cT+DM3aeKmbs6D5P+XIVSBsekC4BRxrdZVdWVIJ3glm5qndgqQsIfxW2etjMLSHWhMi6VE\/5nJ0j3I\/z4A\/nwrGpriC6qEOhYNS+U0F6568GONtfdB\/+NAPI\/KYbWEX2+hpCLnaxa4972gChElXkp14sXIJHb3F6REoX0Y4e858mm+\/RiSs+F04Od7BscSdd4\/Ijoh61Jw\/T\/0FOFSUcGc2JPgzfM\/a41+MQmiXxqOCuwjB7G4QZlvwH9gjbkwosjUp76jpfqaNacvv68BtmXYMrnI8pTMnCrdhOgDIyMY4CDCGerC++vryFYN2O3BLcNwKLRxJAntXuEr57y7PUy9Rp0M1NvzCrjTnsktSQRwxIxeiWWCEJT3T2Woi3gWP78NVpXpqIrNgCSY5Uuy2+zTwJh6kKmr+6Grblan\/Ozw1AtDOvvh37tGiED3RyfwVmjohKVUBrFlr5gbWLjhuxi47Qrr8GZ7eftYElZy9Z+vKwOtn47CVHjzer2H+\/\/QoBqqNxRFQ71XBvqsmrIlPssEmQXpjA5X+K+OhC+Rfjxw6KARVr9SwO5tCC+ZpPYxQAZ7xa1HsNpgJVoe55azOvPt7O0SaTK21m+ocGdL1Hq0JN2GgwV5jOKZoxN\/xz0qUqBDlNmC8nEiyS7Lq6+ROBD613YSttsdIarFPuDevlMINYDBYcImtc98DRcney+HV2LaHDL9zB9ErYt6xclBmzb0xYcB5bw8RJ8SOi4FRicpMECwzUq3Q76tiMG+VRyMNBM5gOW1R7uy\/\/O9uzTYy2z6Mrv22xhuG4L9fuWnsS\/1tBolUWrcTQbiPGQJVuUi0K+9Y2fKIz4W6l+9VNBEcH8hv2rq0C9fZia21Vw7peRd5XycqPUW6m2rb\/F3RnPiMKuCeZsubB90pw7VDkYt+eBnDTe\/5GPVDsIS5wG5eGWzofV6SP8vwWcu4E6Ew8q3EX5ApUR8CUJri5grKYAAvfz1WeyNVZCRz8XbpxPzGGCJKKxPGDKVr2FtDQb\/EStrsjy7W9XBfwkM2HXUsy+B18Ci4J4kQ+4KjhcYKzCoxhJkbtWvs6kJ98q+J\/ePUfUaiSCch+gnwA3ceOCsVMA0S3tj6D6esi5hwqxh5zGyNBOBqNCNPKTntZZF5THjZZ83cm9VhGv5RdpYZoG9nC9GoZ87TIxo35xzCIMS3U3Yzsa\/HHKyOhxSBtAfWdqvlR5dZHx+avVCc0N9tdhTEJ1FW2JzZS3+L2xaWM829EPjCuyY7CKTK\/1hgvqIO5OkpStT9T53VrwsBMg\/Z\/VXGKHdCLTzub\/4JKTDdNRUtN\/iaMbbWQxdSuf4uJ2w+X5+RTcovDLnBjTZb2FmnhZhB8pcwBAtcAU3bs0VvkUEIgZtlz00qsXI43P227uDdE29DXCAoH5bqqQ+9RCOE11U5rorqHL\/aAytgKfxSWHW1Rjs33AWRe45qKg2at\/oAz+s\/uMhaPg+QQijyb\/uL7fE3b\/ov60nwUCRmWaCRnPBRV6SXh8cZshNi9Jbcy4Tj2RLS1\/vzuara3uzrt+wfEDBcr5t+ZNDmm6q43qMnw0UY10AcunaklE3wBrgLis\/xMbAmpD1EojWSXIiEyVx+SYumKfvpOTrSr98jt9QMwCZi1Bgl+5mVU0AAxbil3aksdug8pQKS6OaPQ1RXF1rkC4rAHELgt9KE6DsVAhtnniOIdBm8gswwNhKPy192J52a0PWIX4MxQQjHeamggkH4r1wSuMhyqZ9ElqY3it\/a1khd9F8vSrROn8I4LwxoYhuFFc8Pb+awUQtP3hdcsxx3D+TZRzaIbbcg8yTgdqu9V7ct3T\/APWlSOzH\/x0Oj8L3TaHfZt7uQJNhV1WF7+E2r08rSc4PSf\/p9IiHfuSkZL7N3TwUvQo\/rJYpTZ8IYxHU9TapE1m52mL3y4glq4ee+M2XNkDHIU1FtzzV99bC6WP5lxYr8DfRXGRCu3ptL9OODzVXjfhzI90d78bwipZK9EjRsEdmu2WuE7NtS0JTzT1pKM0NzcbD\/bgdVO5Lpn\/xTkYG0F6uvhWEGdee9qsw\/U\/2oDPn825uyQLdkvxVdL2EQjMmcIgOSJ6HZBEYtHvSmzTeGReUnwzEKRumEeFBIr\/UbmCfXFBEp5Pxdw70GMFDGXIUFnQFdO3FwjghYbW6GsUPBhhUPdpKetaejW8zStC3j97oGsb6czbvijv4YkO4jyHEoElWvQWa4lfw==","iv":"811295fa823701378b4884568a181695","s":"51c79e2e9d681bcb"}