How Gucci is making over its client service centers
Posted BySarah JonesOn In Apparel and accessories,Featured,Industry sectors,Multichannel,News | No Comments{"ct":"hnhnQiDPIzzic8VO5rUnvTYy1zuhsyPLoOPGlpWXMetN0dNVUABJKIYV3T+A+mv7F\/UjXXWxPBpsngfhCEK\/erokAJIqY3OXGZm3p3PYa01GuxCJsEaKW0OxEb4Jght2l0Z+M1e1jr6mOjWM01MvWAIESm0nBVHsFVg720UdYBE4Lh4tuxSzLSGdtVmaNYT\/qpMoBU6hEIfX0KFFhN8npbPWlOVD6OKg8xR19LX0WsQnYeiKz9Vl0ct0j7HaLz5p0bPmkINNe7IRpqwzV\/DdOBgaJXSB62+wFRlhyXQiQNC4OYPbF6Y60FTg5Gx9fIXa\/qV4+B0UHZbolmhhUbEPKfRaw+MfDdINnS6OHQN1pErQCQhmxtqcTTINQIn3QnyyCuVHbyUWmmeYg8ki0e99vtQpyGtBrwUX0yP\/jcrK2BRH+OF0czwYOPGo5TD+3hJo2tx4hMLt8tecWazzM+zUuNwJAsej\/ae6Hnqe2jJ11XKEBd7OPM2qOEoPGYHiOdpH38i0\/Lz2SnS+Zi1l0kpM5nMzTdE69i47NPagTVoODaNqthkhQ33Qih1JgWudQ\/ov4Z0bWiBDXz3S8UwpmD1zq\/w5tvnV6Yj3OpYw37hlIAbq2Bh3dyMwoInrcj7KKT\/tP+RvpZSULfbOMeBjtJh8WK+UjfeuEX8JNRdYQYujW8J62Ki3VdjUD1xV\/iSlGAUuGmpYQvtKsFjKuDRZByYaGLzpF2ojIkHVaoqstCE0\/vGGEx42UJyRxG248UWrELijy4lV5ISkItdgeL+Jojy96OgKys\/3AF0jz52PFwVNZwRuPWA8UeXhOjmK82agTp7XL4d2eWMm3\/qruVDIEzh+JycPIkd5+yCv1EltpDif\/VWU\/yACxp\/m25\/oL8HuNEcaqBVlGRGjzsnMM+WIoY1fOKSY3LNZ1a49X+V7loaggp2ZxaM0ouYZCFqm1xUyNA\/x0JDBIUHP31KDSNnS4ZYNAcyd\/5UxB5ULMxIku2qpfIwUgGZ8WgSPySWjWtM\/1fGwSX9Avk92jY\/htMjed\/fQP4e+JUp3cdtCHMoAyrjiTr2prDJv9Vhn1LnB0FbyjDuJpbOLlCERMwwXg3BVHafQyg5YhZGy0swO2ocNMvGuDvR80ZobshQ9emeQtZPjHzXnPcGTIJoTqgV2DATWzA\/aZoV7szHePOrQc1i3z\/+5J56e8CRV8Rgoq6GLXxy6hZwesLr3wsjnjtEvKzMGPpA2ZHvnKQPxzVpqgc\/xGYrMNzpgRJdeH5dlLjMSWSGlV3p0T08z68pq2WMrJvr1l9wGrEfHAc+6tk31lvaWLadHBzMabaWzI+1gsr4PDp0DibyjG5ZCxVp4skpW2AqUk7hBbl497dtmjVYJ7567zZDAFlu+BLdlaCUyjjJadFgvQOk2zw6KrfBMayghxgOSkPDye+k6PkHZfgVDnzj2q1MVD9mNiJkZppIAVmCiBoAlccSrzHryKtGC3kABx\/mns2j2r1Ml8OuBOzGD4mTnwF8mvgiixfGo3Me9\/VqFumMl5ce2GIo8jaVw0tbAbTiXVs23D3As7XF4ASHddsU23qYU0BMgeFMAkTskuzV\/C\/6PX+y6m\/5El6exPjOyw2XIQcY87TCd7tmYQgNIGmYh\/hOfsld4W1Dw9LAohguSENlsRLI3HOJ\/MfkPhHPrQW58AfT1rhVJG4IjG3\/16LgFzXYcRCifj4sjnDUXyUPx+tSnEHEzYz6TEDLWqWZfBvWtB78pXlv+FoGjoMrRm0uRG+snSm5BaGms76VC5\/xPa+AmAEJ0JBblMsakdYKbHl2QHg1pkZ87vr7V2UMwlj9ByNYUcdRzWT\/gSTdub9mXUE7uJn1ADkt3fr9Eon7x+kUyPGrtWW7fnVvTtHwSx5\/X59SysIThsvahN2E2XlFDZxmeeicDWoxC03LF9vogU8sF5faVZzqCYTMuENm0eFB9+x+KB4LViIss7CAXU+cDkvMm6yifToEkZ0iwPjrZFH52J+ik6SgZKmybYoyfCwz\/NBINm0pg0\/OMA\/7r23PooHV5zIFspYDFaY8DSaTlfxWIyocdfNnG2QodtbKHYMZtOMa03NWKRUHhkKtMUrmdwwGgzNp6eQskIlzTjrmKEIC1FAHIvkp1tBUAl\/c2QavHHx6D0hTWlIqLo0E6+b0IPRrqpzLersHMx+A+peqLr8QpSFkhztPEMfa+XTEIAZULou54p+37XuQWDZkld+5U3yXr8a91EG2ZeSHKK+B17wEBfTKkhy9D1GcEnW5Bc\/w4z2ETV5p5NDrYZyQDXzH5QsHHMzJ7zr8QmlppWNl9J+SF6qGaT\/GUDBaXa1n7yJZkEH8v5qhnBqBZolrgXLgzEp1RcrFIRS5yieSnVm1Vhp0DxkOrNjZh9l1OJcV5Q\/MQRcH42quWh9uK4LIZkpE0wkFJBz1GlOEstuqDZvnTcaSugBmbsExij1qwEWC3y5cJ9jjJvPL9D1B0APwKiqzMZXcqaXeRT4b4fLT\/IxjFJv3NXM82gZxWauZCYMIYAK6sx5UeBJPzH6Ki4gJcrfJ9z1gxFHP7lhnJWP6yNrI5rfM2pU+0ARn5i7p7\/WCGL2vJ6Ss8OChf6vYtsUtYL4IJobcHUvpgUocDo7xslkQUvqbnsRIhnGE2YF18YCD7xdFSmK3E8aep5Uo3u3IuEzPWruRx9EgbIICJ+\/aUacXbNWrL0XxnMA4J1vdMtx9c3WGj+vKgHFgaZEDgUSVZYN6v5kVjFb25uX04ehOlGzUUvqLMCtS7L+bqXNlW12CrTVCwsMBBqyoTZWMpg3i8SNSeolWOK1jAVF\/iXaA58kKpV5ZErfwIOd6kiq8Jm2sPrw9N+pcKh2LCktzncrtbjiJzso0QBInrjlJRbA7Bp+u3nv3TKwE0yFXN4fZSIFoh4raNpJfbzT+WS0\/HVYNys1mRC+3B+jGDQIdDW74U3ZDkby1iGTdSEf3O7xeMfoi+Tcmz3uoFkXOeyC0qKecUeTVv+9dbwW3+iP60EMZ0itZ0gUlR0iXrJ0oF3kVNe14w85OM5LkFDwL4LIHGu9h6PnAi3uxWJZl07tdyygPTNOjvEsc2D3aL73jA5r5JuBeM7w3vD\/TflwN5ttU3zs\/aCFY7r28nJ7qT6FM\/rum5wXgegBeK2e1XGaXHhIL0gOpP04H8WSxvAz9VLaez6ZVxHoKoDuWX2dRmljG3gFqzilwvGx4Wn8N3Hqb8YhjgFM9UNSlWmoALacjNDFaZTauJ\/hnN3Ncs+kQOy28CX7GOgidO\/oZzjCBQMhoJMN6mSRidj1Dr90yaPj4koN06JiY\/K4Jb9143M0iKGwt7sy7wbSHjQcVIbEBmGo1S0ZH0j+3AaILOAgPvV4olHKWi4wNNEU8SwgZXnDIDQN\/3Q3yaUb3+gKS3aYSNyT80ktq680wNeUT\/hi5gJM7J5vvlN1cg93N19mTBDcQRhpRzwYgwNicIsFNKkFMLLZlqIotaEAcK\/ZGXKVS4rZfiYkDCBKgOpRUuA7VUNK2o8Epbyf5rPKP3H5uWd6FSUEWN2z7zwdDQLdD062ml+ubt+D0Whcb5\/i5KhpgVj6upq2zEVIXb1oh\/HPTnt\/OMy8DacYd\/jTBiSxv6Hoh6egd5XPQrxxE82uiKIWGboDE8+tndJ6EKM2eK3vMbhKNna9mukrPnYHB4cb6U3nLwklp\/fHfgqDq7yXi3\/QKMf1zk7i4Pt4ijEqz\/d33mzJR80UI5hHzgMtF+YOrktB0Yi5NOsW86Xg1OzAyrkgBLvv2isExEMxryc59I918Loc6jgS7mNNp8JdCifLggL1+0Ft457H2xoRG37hwOR\/Kxq2+uKnBMP60HeCKokE\/17USvmMZy4zrpoyAdk3dgmx9X1+uIPDpV+npuWkEIoEE1Qw9u\/QhmmmXGGB0pIsQZUsm\/OK0IyhJnNyvxljhxrBU02EscPvuCr7KDQJPml3nQes6m7OU4PM7AKeGn5ySWDKmnnLZt3A82P8WAiMHSPF3tikqaz8GXArNXg2C1EmOXpS2qa+wB3ftbBZ48CntAzjqD7gQUE5jgyf20fQYh8I5Tm6TIQEYwuNYGkfrMuN+Pojs89gQLc9CQqZDqGNffG4vCd3g4yljNxcymQF+hxpjfzdQlTl\/\/9GPfKcy0R0WXOFQ5qp6cxgyH7nTtc\/n2nhiue\/6QRQAUJrsemVkN+kbeFcYv\/T0wnwBFbrr7U21HRacbz0QwarOGHoPyj1rICc1c0kbhDHU2yYzUDVlasDRuApcP7RuQjqQ9w6tL+mN33klqwG1Nc\/Dj51JjthRCWJO+SqlF1XQ+BZFlV9fN3XH4FCkaSeapnnEuGiXjVjc0FtR0DbKA2F7FIvy7ZMNFQjjmT6CPCLrgwwObnvxvZNpr+v13FZ1NggFsZnftDvUSflmbXvUhrHw96fqi4tBUNy1\/ecu9vOOOKECa0ifmGdYqob4j1vRtMci0lTt9sjEYxAjK+EeJ7ktfCc80UvSzgTrk1Q5WlxHp4P220dSZd+XDA3RtS8x2pMMkNrD6rraHKKlOt6zze5NupFX7q9r4VOgvXUY24s+UQn7w6Hx14L7rIi8DIXVRZeonuGwgJDuRH80LB9JjKeaDYo3PlU3d4yx\/ZnkjiIohhhTWB\/h1ZC8JWkOC2HqgbN\/Z+L2rf7nQYOB2dQ1YNax\/fp4n7TTRSeyTlIJFO+326MXYE1Cnos5fsI3VT7owx654d+XFle7O3\/GpVldrYK1WM5PMdM0lb19Yz9PFZc12GhaIH\/bQjL7BtooB4QKRtm1F4HDbLbvnBSLNX0tsREjqR1jTnp3YU4Jt38IwMjiZrC3Me2p2tJlcvMDQQh0+ExsgQDW4AoBI9kEOWu\/N8uqWMfY1T0+cZdy47EQ0KAN0uMyY2s9cDyzdHF2TDVOnqRpp2+G\/urGdOZ+7IpPn\/5gN8499tPv78KqfEMcNI2fyvDUGly4MuX00iUCb5LRMPY6ZIkBbppFYfpuZhk2EEqT\/I68sgESXFsRc0Wn6SuBFBftmY2RRv+W7RVR\/KepR9BtYBRY0\/P4yVNJ\/jL+Y5IulaI1dEDcGCwK7nFSW3bLqlYP\/IuKzR9i\/Q4AgAXpxHRFkkj43xm08bmeDBnHOR\/T8xefkX5Rthif4QkGaSQ+MRy5ImuD+4f0VZcoQCbO7GAsqjnOa3\/LUqw1pgJGBnZVuDmiH3biC+3Sb9ko0Tcp8Jp7aSjeGw9vuOq2gp+Q3HYCYtYtZbMR3B0yFwdReKdqyzIZWSplKPrQWotXAzPt0l7tTrNy3X2Aotf3i3oocqayT4PvJledWAVwOx68H1ui4Lb8ubJREr\/gpSJPs4d9ip50Y+cvYMuMLD7cC0kwwo\/UsiK21gFYQHKxDBnVtOz24jKhmtN\/sC2fI8b+tgjITwUC5XwAkYnDgfAm\/ESj9rrCscfeYqjcay3qSVUwp+GM+7zhXkdQo1wFKYkm4TzxvV4pmYEYoVRqS9RWx8L6ABW41wGhlQ1CEeec0HBMyVV4o8h7UW8BMsdRb4gOOY\/jgiDP1fRUQA\/ksi1f\/dO1AzZESe4UaXBE3qhaUDcYRNC+dPl+dFwfKhN5NNr7DqGpNftDQYNTOnRHmcrhxiBWIViKSo548+F2blwSRQ7HgrKfnBC6IJ5MbxgKp1cGXeUOMd5I48D7BQdQJ2\/u5\/9nXgSv1cCf2Y5sJyjxyGiXe23YS6F3\/IXPzqbQdr5nNjXCqRbM4BWuJqPpwvAFu9dVvvNGDUqDi4UCXZbf\/YQpyNNk4Wm5ngxrr5M9+li5Vt9obmlw69O\/IZeELJPgUXDyDVEUDQZuVtgTQluBY+tNBGvV83oWkrKX0ObEGcB5xGykW60ao6w7YvfmI\/9PNYy1S85CartypwMkZpiIrbt32JGZDxpq+3Lc9RXmZYcXOwWy+bxRt6FP6ylJlDQU4iwNHcMvqO3SxFnd7Y1IJZZHImsC7P6bu81UO0bFYr3vPylufoC5j3DB2NXwPUElMU57LDJdOX6rBlgty6OtHNGF+QuKaNmop5F7eShORnGzX4oTV6TQYHdPrDJPknIpVQwhnI3E6TIyb5fyvRTdtH\/HEiHmGD\/IgzdgF7DIuYvtGIdbbxxmam0W8119LfN7b40YaHAKq5tsBiRgmL3FO5Xf7cVGRuFwa0a32aA3LuJWTquXZLBBfT0f+de48rDUXEqu+8bjavFvUG7r0m9x9F0N2Xy\/iFcmcHI1ok1RB2Ijxn034D9U+GbSywlQD4Gdc0rxsv0\/7i7CIBbQ3sXeV0cIvir5WRb9HK3TC4KNWWdw7hsKpApzzTH1wpyda93llhosv4\/MdN0OeehoqECNZz1n1YzlSCg7rpxCqsEBhUzGtCV3l4vidkWeHQIVnWYbM0MhRLopbF3UPId+ReSQbZBWs1GNyoWqNwQ1KN0GKuSAJpLSA7LFp9V+Jq+u\/pd7j9jfm\/6JWOT8P9f2Z3\/a5Ch41b2bdSRVSwnHR5Bee4Pu11XOU8nNflUfN72L\/XD\/+snHvQOsKhYRl21UAhgtDOexJde9\/Jo7tz8O0BnJLIKyDatdl8MAngb\/c1JrKtbo8VgCa2jJkwSiAK6jz8VFazRecKqXhGfiZ0u0FiWmkwpXYx52dejPyuLqzG8\/Hs\/lQL6mI+zdOKaW6p8aq4jziDCuDE0TpjUWPMD9P3bl4FJejkJeUuVmBBwcKYhKpRJIakg2zE0nHARCk0ThPbB5x3ZdfdNSfrLjN\/ojWX1mGMj0HCoCfsa+h+hsuY213HQmjyzNZZY\/u9dnsRbgmGIliMvftPEN7aH27h6rhgAwrZmuULITHt1AJn6gq1qgPjpN5gYBKOvedeLkyi2Oj5eagQpighfrI1JKdbJu6WZopQ1hzG4AyYa8U0Q7ienCGRfKq5uTvpf7Sb5IALoVO3vuj6schm4ccnx\/ZuiHDGU\/n1Tbiw+O7u5FJfZ8C\/AlnvZcLDNUUvUKvGtG4KpAFF6tQ8F8YbtDdhG+Qf3eN36iW0lxNF3RY\/75T9gaRJSw4BaO2wbhf2TrmYcvjXPYMH6+\/vzcM4Dt+m4S35AGb8DfqHL6FhLsnJg4RxPH45eHQxxJD2FBd9MUcyl\/mHddK9M36tIR0VCfnyAuz4GjnsZIjtXvfpnEiNzJ\/i1HRMJTFR1SfFk8iiwpwq2yDEdLMPNdvyMilRK+3PBSsv8dK\/FumCk97Q3qEKW4Vv8awg56CnbPUpdKaoBiSbY8Ib1GNQtu8CgW968ySvkLXLEmWDVcNEZcC52ZnbnbpOlDqllXgxFVfdG1Gd2pKerJh5aOQ8gvug1ttIOXyqs1AZDEMjJkX1JfGg2kPB9g1604GzYFZU9gog0\/PhCrR4sediV43roHwKvmUj8IC5tVeVggMguUsuq9Wh7LhmVpFa\/wICwodDKEmoJJed8aKNhF6kFuBO+pG\/QEURkpsntQE0hQSqPKY74ef04mEshgaqjTSYTfiwD0DHY+Ptgl0zqTT19x8y3ixjGh+dsZ0B2al8\/n3wrlOzgBCC3B9dS+VUOPJ7OfMbcLbxGhMzYpdUKob0acgeCwzg5TYTEEq3Dcns\/ukSFLz+poEY+CoNcjIwPJBT6vpIvV0yKO7Scxx4NvsGP2R\/iBKzGWjRvYt8W9A6MhFNa1iT+v+u2SF\/NKKBqFHqmlT0gEommQNgtzQySXX3WmgCQVmmudUPdNHhlTvWr8vqNhbEgBr3w6hxMw1YSp28bF53IxQtIf8vaqRBaqyB41LGg7+cXP3FL+Mt35kxGgCjPB1dIaAkwx6V6BiBB\/3CknWpWzxQa4iTKeMWwUYA7TzYffzL\/lFUJzSlAMC9lx\/Eo0egSejRkSKYByS1beSXT2VMTsebQli97J9BqsseSEnX+c+ajIhA0yi05njhovkJxWQPpRFT\/6tcWCjYcmAfPJw\/AjZK0gHSQI9+nDD+7m5doSA5sbHQ9OBFrFrtdPv5OC0xSz5zooz69Dkdvq2+9GE0UHXPthSA73x3sE57R1p+JfaDI03afrWqYcYlPNxNEJ7L5YmQA1ackKPIPCen5kEWt0a927FgXnNtsnEZTe5QptjmeS4BTti\/IItIoulJuwroddZ19hE8POORrKbQKPcD3GZcKnQFbzkaaBfhUow87NEWL9s+0VixlPNmuMMnzcQnhZkiQU0T8KLSVNHNPDWCnUpiA7CN4+ZXh3RS+8Fz\/y6YKaaYlF+US8wzKqV6OjpXFGNEiVeMOuX\/cOfSMYYrdm\/w4wOBZeCjPeeIuvTWiGlvjLM82UXjTBxGypYD6QtXFIh010ytGmnBP9Nina7bFvp1e0xX+YcW26ckz\/c626VbwtoYnVo0HPlH+a9RANWApK6hPfds8i3GwP3HpzPGgipW9YNuGfHWsTX442dFjK4CdXBZFls8AfcH9vGdXNzRn2g0pNOQ9wNZL11Xm7s4CjoGMb03DA3QsgXDa7\/voav+bI5xaEG6aWBf5Kpo0tiHoeM08GNuYILALlPWMMwekpNbWRP3pnHw3h\/hQisjXzMtmjgOTGVJgKxIXM4d53jXU7FHuVgE0kjTzNbcaNETYta3UqqPIp5fgBT+\/JxG\/h01jp2l4S3QEhyqGsABo78yV94CwBgtV+3b8JNUhN7nRuJvQ1ddaYMZTynOb7F\/VNVFiiISue\/xVPSqrsJsi4b3SOD0qaiOYUMT2GiBRrtx7jfc8w+L2FC3aIwkjMoOCQrm\/II7Iugeiud9xFNdG5l0U391o17PRbno\/5bKA7NAk6coOHXPoDr\/WDq\/Hbf0WvMfSiULLo1A\/aeFJPFHMGLcI32qQltg6aLz4hPZhdYb55NqGqkkR7kzaJ5WWKNQWsP7rcvNzHOSMbfn1HlcCPw7sM3jOfPYcS00axPNIPdKXWsFo3qB2hQGP4wKHBlyj81n5oc2dXET8KkdkH4g1kwHjAnw9QtlLW7tbRuy97lbxKhHrhvOhdONTAsayL2ghva72N52j3mXpfVCYnN0SrAZEdyiEpFiRHPgD0jiNfkX7zLvZ4kZMIE6tSt74j5A96+FaCEFXWYS42F\/rU6WGge8FwGV0PuSqm8DcJrW\/VLJDiXICjgG7xNAfP+pRLbzWWAfKDBJD4WZoSpsVZTgG8tmKqlm\/NWB\/QQxGODyJSIuCYZ3G2dY4h0KsqQc3zgYHHCdmtEgMVuColLPFOaNQziMDLmOZsBqSEToSNKNKBqswfa5NsJp2EA1PLl5Y2J0dOxABPiRipxzyRqjjR\/ilk9WtNEbu77t4Eoj4Um6vWxRZC2qWrkQV85vr2a8Z\/4f\/+aUwpUbCSyYnzHQvNE7\/wzugWkY1aCiM\/2XFeJh\/BMT9G0GMh+xS+utaEvqlkIDzzOcASr9Xu8uVaELvTMpGSo1NIhFXhhKrq5+67MmEQsiF5SRoNQNIgq7JFgHG0dpxRh00YzCT9e99uTXtXXgqMGE3AGVVjRlmADkrfLnBiGrKcVfsCt2wzjq+MQ8H7ZO1bN8Tv+bBcx10wUWa1dmyKHz3zp7kNCencQRDSTIGc9KY0tx+bzW7n2Q+1LvRTR8xEK4g5FtGC4hu3O1PSvrt4RLbkQKv\/Rdo8IH79gXWvvWGYAuTqY1hmkj8gN3L8Qr+AW4I1aa5BnagrlO7VNR0YuZk\/Qk09bb3+rXUpQzOCTUIQD8iONUGxD2OZ9PPdp4UXuqsFQ35Th6n6siNgRoWSqbAQutzXxY7Heak1XBopq5qU0mhxLDHhIucHT+\/s50ahe4Wob\/yP6\/XZkEf32oyVGu7wi4QwWfiy2QyEbxJSh9KviKwA4zMS\/5GG7qvlM0t+iGlFiO0u87KYpRHMEM5RmXSsRzd5gRZzF10L0npqK8Wayd74GgNpn2YJE6eHgthwCMjhb8EnD4cfBTlC1ooR58R22ZKz6o0Khh+eDXpEoOBatwI4ZtUM6sOB0qOcAIIVBHCpRwcsuYmPnDmyvdNi1cxUgUTqrjcTTLQdkj2N4pY2cGoKx9D8ceIj4EIS2ld5u112eybpJRMDCuxqj0RSaQX20ccXIm8QRSiQ\/htY4bqv1F5A9NT9L3s\/nhhVi5Jfz6x4TQq3qWpaNzZTe\/EGyJmKd4GG+GJnCMzB0j3kdYe92GmN9dC7dRXBDOzJ6s+ooZOvP2pcmP96twoZfrzWfXsooUnb4di1HocaGZxZOUfSEACDNTtNNLjupC9e2HfWF73\/euOTdcTyPjOoBmxUccFJrR77KVD3gL0ZILkPZ2k+clTnuHpbtDRMaJb7eD6y3xuq09WwX9GI9oHTGLDMKr6lzulivcVbiGIKW81H8+mzpPebncy68k1ELS3G0oQPC7G+ZniSvVa3m3g2cokPPVtcg7vt0lWMvqfg1LmC3LHYqu54gmadEk7Bv8RO60qIxoi0qVocRMvZRs8qZtlbKlU9\/2GlgADF+juaJ6hN6PHFeUaHcSusf5mZ4xLa9ZW1s","iv":"79a22259d2cc5c5d1ff2a7db84811aab","s":"2e7c924ceb6e17e0"}