How should a true CRM program work?
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Marketing,Opinion | No Comments{"ct":"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","iv":"e1b494b98c87d670468c74ceff74649a","s":"66d69af0fc452574"}
Lorenzo Vasini is chief growth officer of Paragon DCX