Leadership must spearhead CX transformations
Posted By Sarah Ramirez On In Events/Causes,Featured,Industry sectors,Marketing,News | No Comments{"ct":"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","iv":"a5a9676d82fc9e7501c125488633b125","s":"0ac832fb01d4a4e9"}