Leadership must spearhead CX transformations
Posted BySarah RamirezOn In Events/Causes,Featured,Industry sectors,Marketing,News | No Comments{"ct":"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","iv":"7f0eb02040b5a01e1001e1ac460130e5","s":"3ed057d0075db021"}