Leveraging mobile to service multichannel customers
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"bcde62a1a7b10c818f177b8086e6840b","s":"0fc0d23829a43410"}
