Leveraging mobile to service multichannel customers
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"f10728654f93330f9a484fa1544dc6e7","s":"90eb05921ba1cee1"}
