Leveraging mobile to service multichannel customers
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"a81318a56349047ae4c579aa0ebc99ff","s":"ab7078fdb33eb8b6"}
