Leveraging mobile to service multichannel customers
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"oP+CtDSLnPN5xKWdgnfkTO9OSMxp4yY8GZ4eocd28GmE1q2qcf8JlpooT9sEqiOz8\/u+2O6+XQ+0dDcBUb2cScJ\/Zl\/ct7oTrOIey1f0TxYpfVZtR9JP5ZvB2T4OauLWaJpa2eFrsKoffuDShtDy0NByS0RJJXLUzt84jOwu0ZlSgliuKJszTg9jkVnSGibW38EiWMg6CS4TxgRLfpn\/\/pCMc298WW6BkYAZUgoR3OE+Bf\/xhHZVjLnANUYQzsTuau4Ya2tpy9lzPkYrAbT7TDetifUpwuwtR\/+yogTMot3ZU8mpoAM8pgrw1UR1NRAl\/xTa4R+3U+43jt4b0EG\/lJ\/42lvjL6kkriSMjyUZv7z2cvoXGBy1e32J4mSHJ68D7kRmg1diwapfk5x\/JRSHY7U0mtURriFnTjMWPDq4z0AG9IHKXbWKcOK2xGAu2BNPNHpIIjrpXE6pkOlhu184tBhcVgz92PyDBoouB7Xex+aQd+rigSV1sALfhAcCPKyCOJgy6\/nj7X\/4lehu4FnQ61jnIh11Ppt7mVRm69frwchhZ8lvMNxYPdwDBJb3Eiv9j5vgdS1navBeS1XKcR\/MQFwrF23RiNhgZhZ+WjLdZS5OYyqD0fLcXWjUkeOOJp0d5GitMh13ZyxUP6KTQ\/DiDxhNmWv\/EapZ4dwWiCF+SHipE3HrRCzNeSMovi2JgVJ+5YIZQ+Y2Sv9SQ5RLl+8fpkpnV\/MxRBaZVL+HU7WTaplTwJFqq+trGD68NBBM5nBA\/Shx+VV+GF\/U6oXj7nuCxRU659DA6q1bucJJEntQ3dKr6UpRhOwcnAwkb+Ah7m95uk0R5iTQXFhryI2U4w9N43zIatkPsQ0zcT2Z9wsfLB+DONl0QVIhTzCrsUwNKmQnYYjK3TAPkYLSst2u2k+EIbM8Mja5ar4GCw\/fMryqOQEKN\/\/2VZ0mpQAX0hwYK+DBpt72YUrR0i0u4w4qCyJAhZJilyZY7neGjpjVDXVT4zF55XN9z5TH7BXcfSeX76yxNwE7R9DKx3euKToOPtqD1YQeHM7yBcJ8onT4vEZkpGXgmL5SfMhC1QdoumFg5OKoWEkgpAT9kgoAYnJynQ+ZquZBO24fmyFflrxAZxZsK0EKiEpPVlAzaYckp3jZGt25P\/RNgNvOYZynbmKwb2qAeGRKxNyJJc9LsfDG0hwRZt9g5fzISCGfOz6gVn989638PHIiZ9H\/6zCYr4yBZtNgQ0xDZc0nXp1hh3iW8ndCXNtPj5JVo1sS1wXGr5IB3j6\/DKtTBTG8HSB94zrRkUdnYtnyZrRViv+knqOWijfetUNlRskiSL\/Kq3NOVZkH8TfjndJH2Wzf44ax\/APw6eK3ut2qyddkXaT1qhvYCnRe5CLTOP8fAK0p7z5ucBq+kAhkm6o9ZkGh4HUoIXSfKSw+9BlyhOrfP7J2F6CfhdOSuLYMiSInPvwJmDwF9oroMjPiUX9W5ALFlxPg6fQsFcElsocjYkke8T+Lwr7R5fTo1u8QE957pgB5J8MmKeWbK7QUuJS65h\/41rNDGA9axOQvbiflgfMy3bsANxfCiXe4+4\/90aLcpYCBpwClmOnrUlycqSNidr81Zwlm7SP9yTOPITdgjZvegBTT50\/X4959HakmuVabFRiYGToyxn0MJpuACRexHJSvdlz6vq0bmddIJqU\/tlB1c5DpvYBYum\/+1+NcpF8ECi3lPU7Eqmj6dupYDxjUXTvmAN6B2vN2LAlMQn+w3DH\/APtd97PmzXZK4HB\/T3qJTGQg4vkVrKGn3MmAtHz8h81VEMU9CQEWN2Ds9OHWcEODWVjEKuPpBD8V917B4o1U0WSnvoPSjJWQmvpP\/G0vQ9M+QTyx\/iQWxLYn56Xj+TJQKzfsUvrK080Go7\/mESKKC4lNTIMg6SXdwTUtU8WKouurs7CNO4twxmevQIpptrvcYbZvOJMDAUGSnpQC8iS0BhJXZHOYupHE7rOAS\/zHuh\/YhyZJRWFYOYzcByHCmrGiU8IGzjKJdEoaSMctWI32VHkZqstQ1u7gX8iY\/HqeKNBRPWx365eR2dOyrzgSoft0UCU8Fvjcrqv6SwyaIs51MRSxlZ0zbcrJ0Rn+at9hZQQGsvoN93rJHwd8dfgVGcHAoApQi9mb+aGBoYmpsz1ppcc5glHKudb7gkTIjcjo\/Cmi4Gnc53hDXpoaHCujlPJEcxLNnweAW06Zz0pUXV3hAFKzDafG0p8\/ExvsQTDxmy8bY\/OqDzQ52D5yI3f5ibyxO0WR79k\/+17n06pEoEATEQUtOXuF4gNPYwHWhqKR\/91e7\/TfaSo1fWCfQipRKhPyOah2US+EAuFmChy+vgMcHC7+vad0HtfIvSODWN6BWeIFwBVXPsk1hGS921Ra+HHxjzCpVtHcXy382qrbRdF6Kkzg79NiDRlFPdEH8XfslXgcZFUFn3xiQYL88URi5QhEyeocwOqMTubP85A5EL6jUWuxa4MkZCNzNfBBdwZy9lQ8+AzHZ61vI79mp2+hsq2hLqYUP0TwvbpUTEtTwuT\/mmX+ucts0vjpPLHecIXGVs95xgMIAeorfvei7LL+OJmWXTAxlZt\/luvgXXRCERFF7bhPXnQnHUP1WKmvdtaCfk+FY4\/dmy7dQpOiN5oYBf99TZe\/Z+LNJNgbycxCKsE5klWSiG2pN75t4WwA9OD\/KOt3qEEnshWuXcUSO206Gh7vu4PZtWyHM3ryxP5Eek1OGixVFQsRCq6Caxp+e8IHyUgbp+tyKcXXOdWVGa1tlCJ0U+qgYDpSsmTzXhZ12QkgayfwctReUxKLUnlE7RNkkbv\/IzZmxAGzlmeTPPaIHD5eG70Ugr02YPaWD\/Vvy1eq9grF9H\/DZyYRu+\/1M7BN+D85tF8qOf1RsiobSHMfvP7d20JzehSr2Xo5sNwMeEdINCXfrBEoycB+fEf9lPicEpF8Rz90fTRasg+Gd5k76IDLSDh\/gbD+\/61VwkFB3aRgptV400bbp5zecmMUoEFhIok4f+dLvGNunIp1FwfXzlLuOv8un8w\/C3j0I0rhaM8lRu1hyLVOntRU7f751VgRA4vYxV7txnnTYfNY0Sics1Jt1a2LZgLt8l2YHsetRnkqqoSx5YxGNeeOow+q3T+\/aNaRv1lpXT59jXIeKCCrx0hWLN3kyU\/th1WT0T87hWnK4jYZ4e0G3Mo2cuWJ298UG+frmiHkWaGuD25pbSloQRSUAaO3h3vKy\/y6Y94vHeFBNi4Xsom15Smmar8DeyLU\/rDiQT+tPpPsabYtqSDenhQ29KBNNIZg4MixgGvAQdB6fKxVeum1mJbpQlTYAtOwzsp\/GNjgSW5bu0hiShdqXZvuQbeXCuYBrcn5cqQZya4Upjr2v01FgZbrWaSbnclPpwUGjuXRzti90rk+WCCWmX7RFHOuTmKiItvYeXG3\/qmwUm3EAU1CWZVdrvbPNMjVqfQfunzeOHL4pkBsOv3hWu5sYL4YO\/O5DpsZFrGQd7OK0BzcnnW3cph65uO4CslBud9rpiuEsuXy1GIGm+7hA9ktNzlxROySF5KiAmUorpldkgxcdDaCwwAmpCqg013fw7ZxJNCygqv9j6zMlzftU0\/JCHCUvNDbaLcbbJHBXlu\/yatXMfdgmIkyZ86Wb\/Gh4HEWDTC9oJ+lRgzkzpOnbruZ1juD1fShyyMXe+jq3EtslxBzrcrJ9B2Uy+bpjpkIFWRp4sfTmXr1mTUfcNewv42hhY1HCSLvmtoks1b+38Dsm69P92pZImqECY01s0vteAvg7Tt8KTHZpMrW5\/8rMpMLwcVeEPl5CO+nH0qsOEGHEO6AgtqY2wkBKresw2MFrfEqZgJ46lMEEQmnX5aUH71n8aoGZ+jBonlR0etaq5RAnL8V8HdspFrbI8nlGQw4u5tJBDQ+oFflArF0Yc81y9jnsRRWUwmGMOri9Xo7VMZ\/FffFWvqetU92MVJ9EgxWv0pduK1xcpp9BfY3WDhqVPkTxww26i7Qj4TKkiTJ2B3mJgjUGXMAzlkxoxUgQlXUil6VZtzUBb4cpwSJj6wlAs6JG55l7mIPjMJdJlb0rrm8QjuRglgZar1iIN7fzdznwKuSs5Dp05kfiR39agrCFQYf1LbqPj\/Qd7YGe83ujykT\/QCfDQ7PshjSpBTjZqILeEsKRQ2swH9ZGRVwAtTSGSqFg\/N+6ZHhogjDOjdXg363Rik+THSX5pOBmhlI1nqJXn4LQ\/jrVLyyeEfYsY\/mIVR9zTqkDCbyplzw8M4\/JinW7pe9hRth9lLAZU0RLEX46rN4TSviDnplsqZSfnn5ybcCrYv6hxIBYhV5PGlRFztQJzm3LQqTFkRzsbBjQmwhpFTdAvks5493UlU8C51ltjTspnF5RRUVL2G5kXF3wn0RIIb5L8J0K6MyBC0XpMqJVv+QYPdbUB525FCSbtHHDgOn6awWJjQGt28dUgbDGLScwXGjd5OWOvpbsXkbMemSNg50EbMXUg8YyZtTZq2ylna\/3YYAv9bWWWPrw0OAXxGpQMq5c8rM54sIzHT4TaZ3vl9U4ki8tEHTzO6z79xvZD9HlAeaXgByBSE8R5P9rGkNKolwuM5Ho7DNlbpwLX+7MS3nSZH9QfzFyFvFEuyScjDtooqsNJjyN9egte0hyurL1YIM9FlVSS6F1ItM2PGW4MsRGHxQYuoDeZtjzVkYBRDzfNykQQydj6ienCtKfLX36JQlGogLE4ugYW0Iy1\/yAqMozMoEi\/vmTTw8AyC8DysrSr3SojUIBmNmuzH5vj7srQShdbceUUnAs2icBFv0cGCFoqZXj7mpKNZ\/cqT2jZ8MZ5gsAJwLzrmjNBrSFuZGKT\/OrBOg15sQGmfkKGO5ugmIxSC06bKA0mV6X5SqBgN0EBfpQYs4bFKFFuhSK7MoYJpmm59JRCF8e\/icXdt8jBOq4x1rz4ikKJmBrZR2e1NdocL5VCdD2GvB9me\/NKiGe6ega0\/lMPdm4UkxK0hOKXmAdChZXdfy\/epfg\/iqkAutRQ8fjBpAhiTQGqB2ixwjOPXhp0GIzWiOubvQ1jTnncBIlFca5jQSy26K5PZ\/oxwha21MATvNoFu7wThdScCDb\/3UM1O4A1gC8NbttjYMoEWLWxVYooHWFvTd2AEaRZYsMQa6eoJI6FUib3ekl\/ssSgM\/OCR8i8bzEg8+oRCLpnmEh1nzjvPP\/o94Xs6rVHjRE5s9W2sT\/9AmJ8LSPtcwdZAlONxTUleUHjRsodgl5OD+G3ytcvV32wgkB\/r6sypfwcY8X5V1yacdtEAEdZJau\/xJfez8DTdxU5xsXXSHBsY4K9K6nOoiaamC1Yj2MpeGxZc2M4qHPQtTH+6XOjuvCrpI3kAYHbpiw3x7B0TCsw2lkB6vv3Xq0svmmexNIkAgErblduH\/usXL9bJqDyWby3BrnEVvEZvBT3PfYHV6gMr68ZVg6nkFoDoky7EBbAsfizYVyKKoat+WPMO3pvlitQJVCeixwzvM7lkEVGPR0qaAO5DCCsrx7Ntg9oYxxTajSRZaVlqsOeVS9J9+vRy+w0NQLnEXqvdycyahECVlF2merSxgyiGRA5cykypjvyvxG1UWtgn914FVbLyH4ST\/kUxGiJ0YOXQ4FZtuUiTWuIRZP6pG6lrLUCpQ6XoCnVs7UenGDmsdgLyNPEWx6azVTzfeF2IoyATSrc6NGuDEsWQ8fNkd3vSva7+HOZclS27Z0X4VdFBp6G0dQembzYiCAlaQ9a8ENDCb4wBu5xEIxPFwt1e2F69\/PSTfTqqojql+yo5BN3cmbhzCO+b\/wJGb9076ToW7FZY+avkepLN4E3wKutpOmSC5fL5WpOYKKlWOw21FnNwBGxc+MnYbJA1nReBEwoAQ1LsZcuNpNWJF+4SjiUGpIc5f93TIYUU8FhU+VqofTZ\/h9sSQwauVd3IjOjycyP+H6kYlv+xIUYrACOdFEjqmGiOLjC2rcm5vGKuEIhQiiAQfDFbMhbeKJm2H4mBPsXxVXwWtovBQb4jHdStdPHvBK9cqbvvhIB5vgK7O+fTtwxOabh7+QtGlyGcC0+0PSlKLCT6wB\/u7xzP7OaDkMcSiUtLD\/hMJc3S++fhzOUubz3pWXSiX\/UqZ1Lc77r67ZiEptFm2O3hxWiYjfVRVhcsxeFdAshQMUOjUhAtdwDOrU97+UY7Wur7nm9iPZ8nW6o7Uq7zyAWgQsKKFcfL254m0DVdZnZEo5HA1EaOwIQtzrM\/AM\/QNdg8sqocWPJL0uM7964latArvXoc07Uw50GwEzfsXw6jTgm5bqYrwgOZq6J0JGOlDHSpPbu4B8yLJFE5Ob8nLFVnTtmAD3CzyJWto3V++mHGw235+Vwihn2L9Hiu\/9WxYawEs2Wts49sHJX4cj5qbYbUu\/d83POI1fG8I1HMCJ0ef2W5GDbittqQVU3O5HC1R7rI4lSYggTP2VXBRPbfmTaufTk4McTXXEqdcGXwjS4iUc1Jz0esHmNdHFwoy8U0unOjVaz0VOYuCXPOJ+1oldr7k3ct4Lu\/fiZr914ZSMIAX5iuylXcBSBUMvIo2oUvFT964XiQtX27fydq0mtO6kXE1jH2MzJAFDT\/yMSWn2\/\/1Pk1LJH9E5VpK3rX2ujDeuv7ylFHELDpoQYZL2wE0HkutBIYuTqkP0EmpJlN\/0IZrRN4l6DCzfwq0Ill6hPuAzUBvqep9r6yWHFRAXM56GM5zr6mV86\/HLwb4a3zhIjueThCDBhEXgyhhAx41edVIp34jczJNv9T+dVsZkCjy0cMne+6w2vw9E1EkcnQY2n4QL5FCA2YRfp5fUrCJf+ldx74CRdVw0a8Srn4m3zpMCpq8D8sLKqhv7ZDLQAvKpaNUKCNAsl9ZyV4y8RqvRq8rbAKZpZBb2aKK2xjuleW2S8ZR1U2jRQ9zPSTDuwAcGX4Nj6MXE\/H7iTp7zT2MZ2Ih0dPRVREALhCyZUSDa\/7pB89\/bgzYJ2ZlGYc9JmFcWA19HbV6xOza7Z+TmVWMnOWzjpqiUXRh9ziWMT+RyIY444wSAAsNg\/gt0VXEnvYqo\/MwUiq9VWeP6vxHLvo6FEx2rTd5q\/Dg7dENQBnoV0vawPs4mYKOC1EaYvaF4GNWTUbtK9dnmy4SwcU78\/fgXwJzm+T38l0MawJMceB8fvC5+R\/cIY+VjNLqdY5PiuDniaUlk+GLE4bzGjiRyrw0ZXzKUy8N5E7871WEn7XUcpDibXoEIf0Y2re1V86xrcw6iGdeoTH847NRwbA\/tOBi0dLeQF4u62Wtt02E\/hf0xz0pCK5\/J8vkQcg8e\/ohXoClnE6LAESp+0BfjX1Q9nVRCN\/qkZaMffwLGlUwfAevcs3Pe\/87ZrA5IMwb8FMYEXYux4ncsrFPcID+Vu6CJeUEVJCKS3D+7NRnW7IPGB2HKYsBaMd4juGBNslb\/zsaXUOUkCzKlA8LKy2J\/7T0wHLYuZw\/FVEpqDGMlH+YKoBNigsKjrIZov+9jBhYi4htgJi\/U+38cG2Np4df1x7cpHxQ+zricStD5iQMR5Gl1wNKOW6WTxmPyl+xPRfG9jwpmG14aByNxndOJ\/0wFYT+GUmdT+FlYiPfpZ9L4VommhOH4X2fAHH35UVMK4MAjb+gYSDDPiYfBBSOX03qfPcwuJieDi5iwHkQwl8xZY0UXCDia9XXd+ynwsPvRzmTwAaHNQeaRArD4QMx2LJdXLPE2LL9TX8fD3jhH2dodMTIDjJdQNoqmNGM4zfv5CqIwaZ52UIGuJdjRqkWV0LKRh8mYYp2MHPNQV+Kvz0Ecf3jN7dDs3uIm6rZAeT\/UmcwV5VA6bYQ\/GNX1ZN68JDIgC9fAO9b2h1Ss0nlfgYJdFaytjfCFPcRN633KbxV1eINYwQmUqoieui6h7rT52ajvEFkxZwDVeezbiNnarewwbWZOfxia1YaDLU5hnlDwZZnQxxebBjpYzfefgnVnRE7srpDwk4NhlaEZxt7OT0lfs4ebP2G0co6aOdpY6EMTofUaCddDGuBo6vFfrXOeSCj\/FgpkDUSyvCtzIeHpxTEc5ykC1AP3\/WKAR9StV2wUPmNAG0b6jnz3RyLQeQtZMvL9joonubGjJKxipoKNsWBJ7yLfs5BeI8+gKFKTXi\/9xcdlR9NIMV1WhC0dLYJEVBmIbqXv2y15oc9ug6oFy9Vsd2eNa1mO1HMWKjPxa6\/8eqJglORvi632W7iSZmPDKnRVjsE4rFV+6sYLmBZ2plKi0JKHFuIol3W1hyED5vNoJ1rNUeVmqSvKM6DHMtouBIukvGiOLWTJbF4lbMgYsFQ7k61ER4N73+oqfwZnum+CljSMSIMw1UmE9fuJacokolPnUIviMkhgkTh2shUUEuKWE8fTkfJ5UfJFGfrNN80Tuu8YTAhbOwfhIqmoNgTE5cQn+dhKebcsU3JMuiZvzml+dqVw0a97saviga6fZDyw5DT4VU6EPgrHCyNNppYuOfRS4vucv3ybMQwEW2sE0gPr9Qy3V\/VikwQ01P15\/oc9+cacFujYtbPY6QETnW812Is0QTV2beTjGTRqB7ITBlkCxpyVonGGqqyJ402VCyiBrv++c\/oBe6cl6IaXWeCSU08XqRNUmK8WDdO1LMWzl9VZRdxjJji8H2qgQ\/EjjEvqV0B5DmMMlWDBf5IQiHipsj4TxpwpHdSkDuU4ITwfxpXD\/rlE2ZBFGILmkG+4t6I1w8XLYemTvEYWCHCA\/2FFhHc7\/UfRFcXQyrak6CmPvaycq6OHflXVFjoU9zjZJODrDu0VyHcXsKyBsZB4d6lyo\/bsq8obtYmuYnrjroJnHJIeHWPL7YKa9wHwT5b3JTtXg3YEXEFRBvRJ6FA4yWGftXjtHjIf2AugsQBt3nnolAJhxnUd+5MVk53hrDH3hKjzln3PFBItWQYK5uVDWozXzBdloJjZtWE+FPL7pmWxNI7Mo67gfzttPDHVerpk2hcuXVDanonOh89aH53Ad\/3YJfErGbHdaXYZNBe77bhSZ0tC2uZPAaoQ6wLk0kM+GQoGI4HKYBFQ6rYNBeuHaW7oNCdMIlkwlREvAgE+2MPpvuQlJMpJaRbqdKK+TaSrYRDRsIMMcCcmcbcZXWXglnSJfSmMXegMut++x+LoxG0EtMoZkLNT5QOesPKIf49rxXH9Vcrx\/VAXj94iHLdMujwj2UGzKVa+6i+ZzPgj9jAqpC2Hio7gDX38JTdoaZEmZogbNr\/LqeGge0zVtmAvV5RWK5RdSo312+LwqqcBbXKkmdTaq2vv6ys2\/v+iqfxA48fnCEZS50C1oL\/OQ1A\/KeFZwBU4aGO9FophzTRwnMMbln3KKiQoqz\/d7KtahKvqc7L6hJQwIs77H6SEYE\/hM4a6SUw4LRONKQbMTlStbQOEDm7vZ+eJ5p4Vnfc37YKHE2RgmkK5mnknGU0mbSR+yKzHmiPFpFMXM1NZlUi4tNSxsP9rUwcRHG\/EJChz6+OvAHey\/cW7h0kFldNNnKHDnvuPWnsdE5ztdNZ\/BD3oV8+V5AEiynk5KM6THthyteVcGFYBw9aPUqkJIRsd7cWamAvcGJjZvO7qkDYMokZSuaIOiOL3ElUO9TncQGELLeEz2ux8GvKa98y+F\/DAaSjhAHTmiEcGYXTCk8UPUaa6T4BmPLGZAVzGUVwZELscRawPXMJt0dr9ToDPrvmLWVGpHlAkBVmqzIJ2rAoUY5BZFSdA9A17XKlPsT79B5IPGDho2C4MXT+yYIOrle7CkzKG3ma2wF1FpPou+dQmITwRxymXJDw5Qg7OTJx492lNwJ9P0LFkDj9CMM5gHXAqnfxPRUlWPGhWUbekSFtfrql1P1eeYMw6bLBh8sagE3PdAI5ljcmfgkhd9jm5GRI5Tvh7QJ5FWsr8JGRLWX\/DjdD32ymm2kkbd65QQGxkyLZwes5a7HMFosbsPC0A5AnJZ63ENb8rQOg\/0cgxX\/6ZiAAgD8=","iv":"57a7b679b5caa7fc3852c494f960eb9f","s":"3c7e838492e0fb13"}
