Leveraging mobile to service multichannel customers
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"dea187a3e73fd7e20a30596e1e728915","s":"9e1add287ad5a8cf"}