Leveraging mobile to service multichannel customers
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"0bda511eb5fdec3fef647a595f1cdc9f","s":"0156eb3e4cb2fa48"}