Loyalist expectations determine brands’ customer experience strategy: Forrester
Posted By Rachel Lamb On In Featured,Multichannel,News | No 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","iv":"8d3a0615459294e50f9429e54e64e51c","s":"a7ced75881ac1e7f"}
