Luxury brands should not be afraid of CRM
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"06f46f6b4b2526135c9793ca176ceee5","s":"43ccbc8d5253a03b"}