Luxury retail KPIs and incentive schemes need a makeover
Posted By a Luxury Daily columnist On In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"553b9b18b5ec4076d0c28ebcb48f7767","s":"62df61b894e600ad"}
Christophe Caïs is CEO of Customer Experience Group