Luxury retail KPIs and incentive schemes need a makeover
Posted By a Luxury Daily columnist On In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"baeb67a0ef2c796c77874a23a15ac9e2","s":"e0c05bd6741216e0"}
Christophe Caïs is CEO of Customer Experience Group