Christophe Caïs is CEO of Customer Experience Group
Luxury retail KPIs and incentive schemes need a makeover
Posted By a Luxury Daily columnist On In Columns,Featured,Industry sectors,Opinion,Retail | No 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CNOGXXES4sE7a5mbCTIKeYxb2s3aEdELBdURLX26iNLZFYfvHuaTFKrufisPfEiOiyilhpm9ya5ez8iMUojC+\/h8pzZrXtwKnG4RLJa97pBTt3ORlAsdPhBGn2cX20qKDKUs4JXKl5qzQTXQf4fEAw5OXBSR\/JcIG7J+BYD2L51ToRBkUkz6I59Q9faOCReMRlMQpRwcEJGTk2XNBkg7SbtdRtYFBsrBAus2ZmEOcoPK2Xb5HylXSyfJ9NEFVLJQLweJLTp2TUCDU3WJp6hPdf2yVpbPCZj4oHHZLlyYORMNKDNh6CQwxES4I4fXffzyhZrgtFHaVNyRO9y1YLggc9mGsSDNOIyl0+R9JBQhqQgXsCbbjGVOD\/XuIFNpbBFnJUfFtHB2ndSc6fRFdAcfrpTKVtdPhRCwihVB7kWEmXJJDcjJgurLYPGwo3MD3KK+CLETS1xxAcX3QiERlRtoT+YXGv3gPkfek4doKIWctipKHLX00S4Ar3+lEU4Ch+MtKcMpPwwNNB4SFfkedP+3bavmVNjxVDlFvLTaroDv7EWAKJS3MfPmeTrnA+Bi5JJ765h6OdR6WwSpPqBlbSmm6RDQfVBpPelWlhbQbU6sh8Zw\/8vUpKyvbg0AJxrdtaCRsyGotmVRudnvbF5CfJG6W4WkN5nayv9mOckElJHVGzyGjpQ5B6EHtvhwDHf6FhvQMHjlE7wIntFNO36Xv+7t3zTamczILpo\/mHCOx5COROo0S3bZtezc5sVXoVama720xXHFmmMPV\/N3arCykA6qlV45vtUfAJlAnYlVynr833HCL1oI5GimF+1unL6wTG9mRaL\/nEfRAP6rBG4ZdwvccA\/rM5ry+6tbQoVNcNWruvVrka1uLDKIVPpxW2mgzRySpnKHM1XD12lBqn4CkQ5UtT5rMFuYKUbL9HK+6EgHpCUsaGaue78r126otV9IuwRrPhq\/m2CycaWZo3I7Z25AQ4CCAmAoUY02AJ4PK\/eL6vZAHSf29Qu7JOh9YHWwY00EDJP5eLYRndCE9q543Smj5eESStydaRqi8SDF\/v3ixOOto2qabSjbzsMVf4wAr4jEQXuCCWa+ZB2\/bLNd4JaTPyTPGI5ypazd9o9cB8+rgzJotUkqIcfS8duwoGbN5nDS1fr4dNJlWnylZ\/myJ5GqhpKwvsupaX23YOnQGm4fm2j9Sf+ZNVhNv\/DdbOmy0v9USwUaWZA+UXwtJcF247SnAGWoxeXAIEHs1gEjNgkmpUU+EKI8YNBmDBoWWxTkuz1QmtFyP+DXgv8ZqcQJi4R7VI1vdgZWfkSjG9TTrH8m+T53LgTLDDhuz\/HyF0crFww0KAGcoi+cfXTAqQWwYH2gy6vRXTJvGc7hmTk+lpTBp+Kz\/MMu2Jz3GmRj7cOwK0x9h06I+HSplbEpDR1Bbcg9skRKtmJ\/c2l5s31mlnfDVAhQDDhKobNvkBLaVxnpSHxn7bbSxmYDuncjJz98iKX4Y6K5kYt62oqFZJiARYiUgLIzUZoDXADUzwmquWyp4gg69A5nu6v5AsA8LNMOJhJxQ\/d+HeepaZU+rOvCNPJFsDodA1X78zxO5s\/4uVfdSoUb43mZllYKMsTs8rhnWfK\/ZsZJPOVMkDrc9FLwtw4UOaKKtSCWi2D3C4q4AH7Jsv3WDFO\/nPiHGesUcyvdO+Z5lGk3mOhsAQ5UyRg0ycnFBEb08CucyQDNriM0MXf4T\/xEra1EZW0bLIiLBfRvr9T3MVfQ6rsW5bYShjbGUdM3HxfwkUVmc96ECrzKhyX1MmfmyesDGG7x\/JefCtDKDHpzhl2SjH0CsrgIsYS9s+I6gEvEljaXYF6iLFzWdR0DSGJ0PyanZ5d3vdPqeUkfae3DyEiBK2xh3uUFwYkAGjJ3KOfeAnmo6kmXtuTqjcd6ZC+qbR7vcHiRzwdkkUMt05otSppgvHl2htc8x+Za6pfAWkKubn2NZMzvETGvi7vk4bGLO+XUel2OEW5mALuFqhLW6rVW\/6Uoexs2OZX3AmE945Vs7Pe1X7c8EocWZcAMGEcAh8GJUBgV5RlJamPM30h6JU3ZkDMoS7L51P\/N0J2jj8sC68NgNEe77hVne4tVzMLMWrNhdPukBTfYGrsamGZo7gK2dJPcJKZ7Fviqww71EiKqZH\/wvsv9kDpJ0fZVZuy3Ge\/qYexlwBOtwvGA93QK7T4ptwjEqZUWcLRpVY0ubVy9iPNe2Wo9KrCph4knoQQgg8zoZCkP4JFLjwWMWdAxOYZhFk+P9KV1ZJ8zYqiOhjkEBqXxBP0s2nmkN7FJamq\/2Du9v84ifswr8XeQqYwThZbl+siu8zHsCh64uM3mhCFAJoQT\/UNMbbEHYhK52Qhxmixy5b8bRUOTnxLmsOlleezQeJEx9GAIUiGKIwVjEJ+3Tdh6CdS6V8Z0sbPFF1v2xsIOnbb8QOt9ptf7AzSl\/nS0elt8rAWoGJSFj7LSr2mfs9MlFU+m2auPSOTTAZDlRHr3S861Y1qNFubyqvozaQcLvJELei53dffqLmdKAA3GmlnAM2LRmW+bqansaA\/2CQ2Rof2k6HPr1PI7TuiXFfCl6uMSE2CenOsn6VzRM+IpqnUdvp2HEEmQ0WJjpYN6X7\/6svUifplT5w+EfYKzHrpM8ogRrqbFTSRmiyz1gAyeGbI\/pXvoRFYnsvtdtDEsi\/7iXbtr7YogA11k+XCpXgzUCNGpJIrAj11PaMfjjZw0\/lc8Wb0onJ9kMHiM98O7tt5fEQOKE62LCjkbdyWMvCK3d4TKZwkY1v3xWsWcG7EKDsflSUwUtqSq8kSTe8wQmSzGsavE","iv":"c39ba2ece02d1a25f076222679f0aca9","s":"8c6ae90215ebd14c"}