Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No Comments{"ct":"hhFSswGBrq5p2b2vzUpkqEvL+JHSjX20Vt7ivT1wUwUiMY2eGE781ADjJq5pDG+IMbA56hC7mWd8CT6X\/W4uNO3m\/0N+YSVxE8vokVzUxY27Ninj3UwhNaAcwDL6Z1QbALr8M9hH8XeEawq23vSKE4kFKOIgEHttHNhCCk9P5JMYn5SnmhVKs5xKtYWDz0A7+KfbudDxS+c\/MY6KfUKSuzWHUeTXOQ9LwgvY7tDzoO+n5NxVCMnIyubQDpdQex26EMUxWZ3fVBssK1cOWQV0Tz4i2rTbvazYzGTMw3TH9ECmdDFbRs+LIZtDO8vEJFgUYETxhugyYICCvAtzYGquZg+B\/tPJm7l2nCfY0dkEIJ\/i3y2CjFvKjQixqhn\/al3L\/Nix8VXv8n5af3faXQ7JHDeM2Z+vOtBqLnK2TOHbIwHCthmzGzk7K7rysoCELSNVey0atMYJSZrIhNJeoXulh5jteK8QgWdngTO\/6wOMvsq4q\/TCGBreklzoY8H7\/mFVGrl4\/ETPl6sOLuxjAd5eIQwUCcAycfsoZ99NMD3hp9zDCG69CQPlWRwr07+kwYX1csasK\/Rtnai32ddDJSyBzYau+I4\/+Y4buVnZWj6vmi4c58Zy\/3ZYRoDDk68d4xWH22tJ4iQXKVQpJn\/UJqweI9mN7C76n+iXhwjgXlhNeiLPeRLZAcjI6z3TAlfkHnMWS56AoGbXByn2AiPPtRK20Nk1dKaxKvbTWIVKEJTzUe6T+aavcDs\/bQhX1GRStILkbrzcPSLqPG6MiwA4s6KbUjl8iIq26IxTJIqV9vvDqj+TqbBltkClU5qE7SZ8Tl4E9\/baJZiGnapida\/PLsHsgINhqfsZw+DepW8bfuJkKA8o5RUAXUfNvfyNLXeaxTxKHNJKWfxbHTrIghX5rx7RgYJF7Xwjud8aC6bJSjyQKXjDQVr7aWJ4aKzVkPX0CMtodego12k7TVb9gZ5ocarYhuW446o94n59r\/+0EiLtjLmQro1+ilXU894puD51bJ4oip8L8OStUbFrr\/rzmIUfN2aAyc7H1yUcsUMMT5YZMAFkh2OA4Jv2CgtxaEdE735u2oiStGlGTjqBmereeEmpn72BCROZJ8w6tlY1Mg2ltR0oLcz+yihUGcnUT3oipXI79b06FbwFO3Jx9TnGkucL5+yo+3BeFqeeFi5fA6f1pv2asEQa18vawM5RF\/Rai0v0YjfIgcUENrndU082VCrYr53jybFMArrYhg\/nV0l3KBYElwtUhmBJ1jsl99Sp0wHrrAqmgblE8W8r\/YuaouxhFwQMfSG\/1lkj6psZfIJshoJZT24d2Yky4iRItsS\/mOQMW3FhxzLd7WxzT79jI\/8WniGqNl1rlDbKnBops0UZdf2uOHaO5s5s6C43btxEcvKKtls6V6i7KdH1bgsgEJwq50oWbAASTXPkt6MnKJgmCl+2b6\/nkIKw3qoxs\/h6AymcoCX09jYJkrrVPMfT2dgPtMsLS5HOoL2ZZtg3LH8CAaTxbNMhoum9N9z+7tuRrXlwAjRUAeLC9W+GuCfSMiNn2akQ4k0rNmSyAWL2UZk\/FMovT3dz5wWqhrPKmSGNow+JOzee9YoolRy1ntgyvrjP+A0C8Qg5fp4RpXPtHtLKgW\/n6GaXDXKlrMyzRvGZUHXtQdUQvXugk8xHoc\/zUHG5uUiTyNtGB21XP8bfL3ng1B5OMfeJ9AIpd8uMYxvkfNjY0Jz6uBjy2MndMRPrzMpa0l7D604ddDDNnQMfLYPMI2UTE2Yov\/nAHKwtCiUmq4Kpxz2H6f4pHbg7pvoVwUPpD+WsAJvLgQ5kvmOv4PvIKl\/msY4huo\/RIQGoCGCQjkIh7bVIM9vu2ohiJpS7GwR6aArxWuAK+YmjdiMjLsPA\/UudXOVS6kNhzB9VMbxQyw\/7A88SkurWk0h1I7IgP+dH2UoKLUzs5d3XcJfR6\/57PxqJ05+f\/rFrk9ACyy0Obvv\/NSy\/7Xh0xJUxQzMv2PoB4lBg2i+3ONV0nznTlOe3SmYGoXKCn\/lelYxykkBsH53rMsjdw5Ug2mfEGdjxkJ1jPvbiPpFsJm8mnj45zzOk2ZedQZhUEnMcoe5A02UUBJFH01KD161DMAbnGECWMaDGDR6HuVrQ\/Mz4ArcNsYiBkeMCWxMOn0MgmJ+GMuSX44nffJMTWPAVg9hykGC0ZWRLz6LyTIqZ48DkLue6fgpw2iX9wKSLtOGJKsknxGV6\/c6idbHy0mHXXQhm4OoO7fKujtk4iF9aOnGo6wOLptjgY4x7b5poEn8KUbn3ztk7zcTtl0FtVwdqbbE2kPCWaBCrQ91ejLuZPlr+QLE0e5tL931\/6HGC0yC9pusl08IEQhdEt\/MJjrIHYgftOCWn\/F+baYlq\/cI\/ATdLAC1AaE4AFL\/sMr8I6jXqJbJ3GU2DyltcY0CZfTeEYSioHBzcu14J0RVFN0Vi7lq54L4nCaRRX4zx9AvlDZfaRpqRWHvBLPCP58yHSYOxU\/gop8aF4cITxp4I1MgKQTrXh4t15pD\/FHoevGl2i9+ny3ZY3gJr5QAAkpnL7vJ\/ycOAgmcanZPScOYypzRigNoUqkx0T97hJ8\/nEyBcYw0GGXLlOVUvIEiGx6JsbRr5iIsNclmfpVcrR56Gha7+aebsGKHEM2L43aYd0S\/RgkE3sRCPiyEZFMcxr5LmmXZieEM0BR4ucD7EhVjN3FZLEa2N0IHKKYPKuV7\/HjhfR3RXz5rd3DmVryw1Ou+hecO+VKLga33hAJ9T1zcM6yK2r\/7l6qoTPm+\/Erkblkg6+5uw39sXf+opFny1hs3Bw0hPKMZOkzWZcefNQzQfbW6vmqgxb1lg27jAgP3N8\/QyY9DqeqvaObJdj+M7vLTLnjTfZvI7OLXkTBaqhZt1FQDqN+yGGxLsatLwo1R5bOvQs\/dpABvuQnPBsLUNh0hPdNJfk8xUF9Psv99Jsjpp1FHv4s28LnWQ9Gd7igaJYSNZRNYPtLSTyymS\/G4G8eK8vqkeuBOel9TZgFJ5AY1s4BhcGb3TbkMQHOU313F88dJHIimblLCS2oyI4VADfNGpENvDMTklusrsd3C+pfbJo6G5UDKCMFFg+tx5yvYEIoO5\/hZN6wCAUmgO3EmXAiRRBPM1LQS3KT5qmmXltds8zfY3tCyhAdIZmbNfGItJnIvq16lDwIgC7Jck+2QZBSOJzVLzWLeAGL2bSGDAPL7z2MCkPiUlCXxSMrdcLID1HVXMKe8XaBW\/h3wNZGLoQBXOiV45GVr8JsE5w0VCBqtel3aTtclOK2RiOFEiW6SF83g\/vbfCTRFT3tpre\/nvthPl2a90aFR6ShsKRH\/bLGzcPI6SneodBe6eM\/tUpxBarEJ4yDje\/KvvqFYmuUZlDlKK1rPT5l40ggXGzLddH31ey8SIX4DerS9o2T12k5YtLwia39XVobVRlTP51crHbLpRwRI+6e+6zk76fhZ3OoMmojgunOAGqvpCKspe4WXuXSgDTynOWmtklFZG1UjA8wlMJkzu93RftDyEk14c5kAYpejKwvdnhhBTZE63SFtjRd9qbSNnB\/2xDQ4HCcgLiRwyq2kTSbpsYlp\/D9k+uUAYQT0w8TdwLlkMPc15zBETGl6FMV0xg46v\/ZEKiPufQHD3nUzYJ+Izkjz9l84QYjh6ksBq7UFd1sCrovdUAcJDmn5fasK98CftYbQ+0azq7TQFgXcF7EO8NfYmIMlqQjB8RhnLObpwVnAB1FcVJjDApPVZBtUUejJ6lELdgAH4ko7EuPoGLyjOkCEl1LpCDg0ZvZmQZbg5c9jZ9MY1KzPzQUWAeWS2W6Qh5ePT42NvHNMe6ZuN+yu8IpdQVwu62XdPOtsIe5ZQBLD\/M5QWjGTV6KCqSay1xdAC+WJHIHs0f\/gUUIkuLhilSIsIGFgmoggkv8F63GyCWAaMpiHD0pPo9zAuRH0o18PSa9D+RndM2W25iVWdJNn21GUFHfOdDjEVFevNNZhZ7tBiR9Nx9xJ3wUScAr6jcsBWhx7RxgBVCTdLkOhDJ4zIrpoSEV6w9WZQkzt6NetDeStNL\/Pp0n85bXSnwFikJt6u36LG1VdvLEBUPSYGxeInCo5rRyD5GifUNpwzQl8SE97QS\/jvYjX5W4lJID6IyP\/U\/ASpaodbBY4mGG9MrjHhRVt7r9Bt429wPwAkdC0tXDIX3OGAYNMX6KnO9OhdKbLekTfbmcmLds9zqv9S\/7JrnhrpR1oBzoasBLtr08nCl0xDSqyw2EOg7ounTejIs1W1TCzzaM51bHheP\/ni4kjTC3dFOHONsC5oiy8aRAqmwE0WVVIvRwrm5QJiT4kXLGsLUzf67hVndVjWOhwwNp09rbriTrxcs\/nK8\/U1De4AVbcvy3JRhXsRqN9hVlS07N5Rsvce+JmiHI6xHf9Jq571NbAcBAA8BRStjjLPz9Ms6twWtZ35PPtKHZ9NlgjCyc59SXRXHinPmETiQdrymf\/yYPdWOKlPJpp+bF\/wCJt0SuZ3unNpXuDm5mIymFa6AEbxbdlrRarkG5NtJo5\/5UoMw0Fl+W0ZjzHJmUNRzKj3wjLLPohLrti12UJEoHsfBnSuyad8rwlfwlubTe3O9riIj0AkGZ23Eu3aB94V26X4VFZ3bJc7W4uDg2+6yaL6fWR7cHBGqbdvObhqHICSG4Q+kqc3ROju68Qdan5fSbe8k1vhDyTgb35ZtZGzhq6u3qd6EFXg2+hTIRDG\/cwqAtMJgDShm1tdplQ2Gi0qfCJmx7CArnLIeLbr28StkCYTOLAOdiDzw2ZLeQ1B+TMN814J+vfBe9nuDauH\/D\/SBo+Bs48XGobB9ujm\/t28pTpAgSefTgKPJ\/FQPg5eA4tzOa0BlJK+FdjZU7M70P+9Ff4tl+b+c7udMJT+yiv9XQoBoN658oCeORJmZ9WrkwQ8cn3PuoR\/9mOuJ7Bb9sJY5UZ9PU\/Mpfj2398PPJg03kYcFHxiZaeNh2NK79Po8fiFZKs72P9EVYoe0kHyfKzum4LBHfuROOlvX74VnlXySIZK2k3l1U1L\/pwBPAyUFOkdYiTwviWGGaZLx8MFbxDyqvtf7sOsets0mZU\/YPGGXI5qCSLbDKf2ZQcDMHJsP3Ej5yYYh\/85jMuKmv2BJ4WnHTA3A\/t3ucOh6fYI97mVqwA1i+f\/F2zApSoxKIAtvuBohNE3td+8SIhiYa5j3rrfLeWyleWnPAVLHJdAV0pW6qGeYDxU+DFnFodBpi5+xGj6Wi14IEd4yvqciONpi0OrggAykz6lXHYKS9de6vkbnAV0DDW8nEy7qQCtttZUI7klZKv\/Pt\/bCH\/bI0232bZnmj8CBM7rUixNGwWlT\/GAsfGC5zpx9aK9FGfOX4yLQWwf1MJ2\/QMADtGVtYGbobbvmcj4hjOWwm+PHXoO4+2kfA7arGzy2eh32dANvhHi3+8gsVpdDCKVoVddcPRWTbERG4j8ej+Dsf3uUVPNtbYmngqIo5lrUFCxnz4lQT06TQxLV+vrYL+yewdR2G+rCBwK2gVsm6RnKN2n1G2WM5iQJGZxyAyb6ptQe5rpcGPGMCcCcM1oNHJBns25p1bGo1Xad7nBhbnE2W1khLWujRRHLSNNX5zyF3PDfq9lR6zO1S+slntH4UWrfcbVDxiEen\/r0dN3WOZR4Ez\/O8zBCe5X1mk0vVAEHHdaHSgcsfUH0w4oQxtA44BUtwGofmkaYjka0PBtS78UL4jmBFkFpA\/ZInWRiDBCJZ3IkLem3ohqESt0mNxZudYyWWjOYoRZqIsFmlqnHYD1N0dWpCy7RHgduAGYd\/C3taIbJqYx\/ZT9W6xTc1DpeTt9oqtYdbtERIMRkylQCR2eaYqa\/WS0FS4OyY1\/KJyNsoWLqueRqu4v04gITGXxUuQlsXr6UdiUr070IlywqOA9yrIRoiNHb4fQw5lgaNnKTzWdWNnru48FpZxl1y+b5Jdx4h4vymdnQHShyJqq1FlkXa6AgjKSFrE6eEBNz2lvyBUUnjmdemKm5ohxCx+5eyVuNuMrFVj90QpkM8MMLfE9sbDpsqd+Nehdi2EPoMvir3OvZLULxLRJJyoSy5cYcYRjQG1PSSbc1kNvtSsPmcBxeS7D4L88ZdVv9jFPiGSsy2hE3W13QEG25HafyVj58BFakwDrLsKpIo8QBYbJk1VRY2qMWYC4bRYxgO7t\/P1bcP5B1cSguH4eVU8d9vEJXy2a7FF0\/mti6FRMCZ4MDtTQyE6YPXxoFdt3wT8rXMozSkkpES1Rgm4zrIgviywWd0h3lsQoXPLCiYq4JfbJA8ghpMDkh6j7m61w0E9inti25AiaG6nmgHrAOE6MXDl3F2nrKEElzdfdiYenYpNlNWP5mLzZab+bzQdfvdCgBMnEaYsdmqI+Gp7qtb\/UhnVryLCYJMTTsVJif6UwbvQ1cKfNTuFTLHU1BDYE1ezH\/kmPufeAZJGCDoIPUwvY6ouB9+\/WTDCaTZFlcXb\/\/LLq2I4AGnjnffyfDSJui8ur1HDpMn1AAwIfqkcGcMpBWfWFS1Z86+t4qubfyMw1AzV4HBEFe3cfQsN6Go+r3gRgMmvaWTdTlAF4pNnd4SKLki2sYMI2KgK2mD2jLk8HeJrt\/ueo+GhmRkxyubk068yrdxHWom9KyvEUQYGZsk\/M01Pr8fbY9LIZzaFfXRsgsqM+v7hNa3Q\/LSWNgycmYycTAdfeKmSHFsa3Wy61Ikqst3hlADi1wTvTGtcLycbOuFBSkOJqYaFT0aMuVj+2Rf9O31wZ6z0ZRE7BBy+SRFHGZcWa0JOBL27rr3yMw8Cskx+6EkW3RBnc7eEreAIKzt5Kg6D6\/l3OJ8RQexcoSSdu6ZwI6FluqCE6DRimq2J2gWQCgVXwfYgiwrqDd+J992MlkCdwQQ0p7nGCqB9chROW1Q3Vj4yfV4xEbL4rvu\/R2BFpp3\/b3LdcXlc0q+LYd4WSsOVlt1cQlSK69Eb7WzTt49G5CeYtNWyMeuVf5GXNPjPfRyGOOSeBDZUn0c1nikGoDgyHXmH+Kzkxb+bRIMfboWpFq9aC+Ey+ofvqZO1wJK5aQNzJQAUhCkGDILwFdMETMvDZ22xVBdyCRTveVVHqxbLVmZGZpmz06kXBKYYqbSebk0dhHjVw8XUp8kSne7YgRauzFerhclODCfsCdPs1rp\/cDEfkI9iB91vbZLcZ7RmeDkxNU7BiX7Nm8ZYPjDbnBeLAj4aDpYDHW2SbIsxBZ3QK7eoRD2xGVfS0LsU3XA95xKqNjib9PCeQRHeqn9GVAyRNpmcPOf8jMuL2VfapBU3y4iZYzpxqgsx1h0HjHjj1FBG3yewlYy1SbEg4VPg7hENWfh9wmKwV5b9NxUdFIRQwH4MzXey9Z51b+L+HlPW0dxHuiR0dLx34\/hjEx80TSZ2kx3MSQkHMmMwJ7x728LCga+ULahOPaY8hZOXT6m4uLeqlIgZMI6xAeJ6\/VlNqp0FWFTpUbNIVEExlBk4tTp\/wRnp9kR\/RmBqZV4OjGaN4iw9f7wdJOchEI8oU6o8cCb\/RTspv7nFtUfl+yfvbAu+cYXaDFMBbW7hgGilViGOpOI9yDvXzQmHgvkP4BCFnzNAE1afSVdGUCf\/Em2czm3riRj1tMUcbjtPeoT\/IxWy5O8gftR43hnXI5CEFaH+lsy+NL9ZfA8fn3q2EDSpKQebifgP4YI8VZl0HXdLhovC8Gdd\/aELvg9Z3eRsFl3mNXb56iepsVNfe","iv":"88ad2b36a76ca0ae8503c324b52ee853","s":"6ccb5d0d9d44c081"}
Christophe Caïs is CEO of Customer Experience Group