Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"dc3be5564074eb8309d4ac2f7438081a","s":"a21b5edce942028a"}
Christophe Caïs is CEO of Customer Experience Group