Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"6fdd44fce091982aa73e2e23c88d90ab","s":"49f725248c2497b9"}
Christophe Caïs is CEO of Customer Experience Group