Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"d81276c1e2ce948da659d9d0cf2c744a","s":"2d4b5a8231c84f7c"}
Christophe Caïs is CEO of Customer Experience Group