Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"f080f4ac59b0ef81225793ea0ec97aef","s":"24ae1e02f881c939"}
Christophe Caïs is CEO of Customer Experience Group