Christophe Caïs is CEO of Customer Experience Group
Luxury retail KPIs and incentive schemes need a makeover
Posted By a Luxury Daily columnist On In Columns,Featured,Industry sectors,Opinion,Retail | No 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TYReUkMC38J2tu7N\/2AXWy4d\/2Srf+eh3tlMeK9bfH\/rT7pfhl5NaA6TtQHQ4wwIcUEs48WlD08hElupP5TYBN8xiabZOUSGYu+Qr1+Mk5IKawwdVAOYkHb5aQwF7uLL8UULjV52IbKXL9kRiJN4dgXoUC7maAYwzb6tlw2xMcapyoZi0U8ZwcqXvxsBwX\/d+DhrkYWmB81kxIP0RygSnLzlxM9IX7KRaHWX2JeqxYH06FvF\/1m0HoFNZxKVVo4eM7oZvZAu23pGrmZSqtzgddOEo+3Z2MnZgwocKcnAJOFD0jwnqHBgP0ol4gGYd3f6XpGXRUUiJffHHL7KMsItGZg06nLSxCGxkSZeieqHIL3mSG7FzFB6asQbV7GISenKtcNurTUmIyVIlxeZLhOBOdyzbqQOIqRIBnvPmLZVKx48Zk3hJm2U+Q7OlLawbUzwwamkX8on3lXFBbMzchUz\/HaiVhIkLKbOlBJsFbO\/2PFf0YW\/IccsE0MKJi8IttNZCkSzJop4+Z2tlgzOw39KnIRY+fUc\/7jYexOc\/cslU1x\/raGuLaNpZnBEBt3hJ6d7lHXJ\/XOrfozfdoKHcvYVo9Z9nfr43Ogm9jpoRDmuepde+\/IKD7JQD7e\/gcMHoRa8bENIQEDzfpqJLPYyHfwkRYZD\/ciu9PpLP3xCPfItrmeNS0qPsLqU+LK4\/WvRhjLEd\/K1hyhbBRPZ47G+fiJFWJVxQEE6\/IcF5ZY639aI1eIH8YpK2LeD8pJK5t6ymUMMbRXQtYoWTYmnT9qlPUfpiGXoeq81aJDAvMcNaP1TQkaxy4kfwv7g7ul3hk\/Y8dfB2UEKyul0Hd0vgApAFpjfdp7AIlY4mdA01RW\/SyoWOUeD6gyHp6CVKkzR4Yb+IdXsq7waa+fGFfhGcEZ3SDud9d5Y9g92UI4RfyAceXbbRj14TpuBiofaQcK83Z8RcICUIhm8UmkaSEqGEJNjwlxJlhCFPPw1KHnqBfMVe\/nwUg0cpIH7Xb5rQaTKP+\/YrVM0FZk84DfMmB0nT6AXImA\/kEfb0GhQQpjcuQdx3GA5pzY5d7RA9s0bUJhCVQLdOfdUi7OLTGqloEpJ4cjN1\/vAylJunT4pHTqTMFBC4EvRC\/s6TcgleYcvbnJcEFr2IQd2HeTAXGwdfcLSKI+Z2FrolI+tkiYTKTfciAGo\/EjMlqYXLOAPGYG44g8DPwcVIX9nrear+hSIhe\/LF2dxDMBJftEKhjzr289oG9KiRX5MDldSkStg7KmVVrDp9aWir3k2FZtEOrOFNKONCiLCDlP0sMgaEPFlp2WBXruDQXHvb0BSEdw9PImtKbjqSmj++YDdPdUmJB8RqS4qA+hP9d7Zo+a8wnh1vWEaS81KtdEdHfjTnGXI7UBNmxUC3lSU37krjwaYcB3rtmfxksQlAnU\/6HENo2cMvGbhB1KRaL2xGmi74Ud6op+blKqP70\/wzM3K1AyZKsnndHqzzip99vZs0w048wza9m+8Rty2LDuUNoOfaZrUsum2uolVRQ6yoHsNMms7SvJ5uTK8Xl2vlYFZ5x+qWUytC9w1J93ncFQ\/Vuk0htX9v+PqNM4XyYmUXyhdVaQ8UUqm0s\/D\/5Ufec\/aeLL9rbdWBwuL4f+I\/c9N10L+ZYoK+0ZlFR8++uUo22Is9xOTYhlOTRHIbbIP15aqcUXaUcmk6fWi\/OJbwemzBVhMfOG97FZoOIM9FFD7904OZTOHj39PGb0zx\/41dXra9ECMPiA2UInbwZfDm3XjAALGJ5PoLi5lvYZIKotG6L6iDEvbOjTkrCGTikZe2SYnfUiJvSahim20fT7vyu1qlSaXa+aj26ivbTBCZl31+4SFlL3IYaLoFovfNLePfTNsPd15KcAL2EhOC3trpFVCt4vvuDOxSnQEh313RmtGUgN8lD3jOgWZUQuJ7p7pD62OQLRyYCXEYhcu9WIgDdN\/bcH0V\/fSCpKrolwarvWxsEhrmbRKF9vEYsoypxOnywj9hEHeWrDtG\/JhSYwO9QFPALlKUqluXcQxHUAUQCPPv\/lCbwBeb0EQ7FNyoQ+PsbQg4E7tdU4bkH4U6PJbMOsZ5mtCEEox613E6yU1HxOBU6bmPQ7nZH8J8lkbAsrr8wbPgjVXs\/hnRXtx0\/l4fLNpcARcsMK+T4N6UaKEONFNlF+LxnwLwATC28XJQAAai2oyC+Wq6MndmfAIQXUG171qjM4GHwBAp+myHNioxWwfh\/IxO7WiZSUmV\/KjcGIvCafZJmZ9iQ1wr0f6vSFgO+3jUG5UFRuuRkmF2vTRx3zj6LC8AWji2Jh\/SDj\/h6avaSKmBHgYMGRVFeCgkktb43kcjn178ge1dbTs9YG0QdyDQojZ4i9tGSxZvQ4xZPGnDrns5V\/PxB5jO7ywE1AdeoloA89tRMPL0AbNtGErqzqVBG6FvQ6wNnxXOYfCqibxxj52VD3I3Jao2bYlFPYZssnh0UQ9HzzahM2Mbp\/N4sog+67wXKFeG0bg1fKE9ufcUDEy69blmKAJNkWyTnvLPTcIFCZP9CFWLdqOdFk77VhL6qfa6CzY51FnKwYJsdVwhf1CJ2r9t1p9SvKxlyZH2Km3MxBqnQGpkahjVPBG9i859SdNVtW\/0X0NR57yX3pKWHUaMId181IN7BQMnulPoVwbc+0IyuhHubR6oemBTmdfq\/K1cThdGpaiOYz5+j7SSFCTaMWHbqkgT0fXC5YlwL2zNnWg3stvRXVlLlldfk3vkvlBGlO9Bc527W100JKofGoDKhQXmuXPDL6J0J\/yU5kcEsyflZ44nRfzVCX+VhVmko6Taal0j5nAli5K\/pPJ9MBwJov","iv":"f05bcfbe0ade83c3cfd14007ec33bdeb","s":"30e512a7d857ab6c"}