Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"29d688133c4a724772efcdc22e768cb2","s":"1c1784679e9296e1"}
Christophe Caïs is CEO of Customer Experience Group