Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"149665a7c1ce4200b9899ffcd9773dda","s":"f095858a2e65eceb"}
Christophe Caïs is CEO of Customer Experience Group