Christophe Caïs is CEO of Customer Experience Group
Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"22bad2f226112910be209ed78927aaaa","s":"6581101c8e06e5af"}