Luxury retail KPIs and incentive schemes need a makeover
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No 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","iv":"63101e3a4e49ae59aff612be56ad713b","s":"c76fa9192fe5987c"}
Christophe Caïs is CEO of Customer Experience Group