Maintaining a high-touch experience in the new normal
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No Comments{"ct":"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","iv":"8eaafe66ac3761423eefde57db1ee184","s":"a2765dc926ba9e0a"}
Chris Hogue is head of strategy and product at LiveArea