Maintaining a high-touch experience in the new normal
Posted Bya Luxury Daily columnistOn In Columns,Featured,Industry sectors,Opinion,Retail | No Comments{"ct":"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","iv":"ac6025f513f67ab66cb6ba3b20756db9","s":"c48398b121b0f700"}
Chris Hogue is head of strategy and product at LiveArea