Memo to Apple: When delight becomes expectation, loyalty becomes uncertain
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"c14a3a19ee78ae5887981d847a7b7390","s":"6a906c06cbefc583"}
At sixes and sevens?