Memo to Apple: When delight becomes expectation, loyalty becomes uncertain
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"3b5936793060510d028d8ebc2590df89","s":"09059ec6f5c6102b"}
At sixes and sevens?