The increase in holiday transactions made via ecommerce channels as well as the tendency for consumers to exchange unwanted holiday gifts leaves luxury marketers with the opportunity to gather information from prospects and impress them through in-person and digitally-based service in the coming weeks.
Multichannel service approach key to convert holiday returns to repeat business
Posted By Tricia Carr On In Featured,Industry sectors,Multichannel,News,Retail | No 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","iv":"469d9bc69227f2586e945dd294601a30","s":"6c8757c2bf3e9f39"}