My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"Arhw9zPlopPyzoGUC7Ftx33Hk2+w\/gdfw4iL7oNyGWX5ixMkV9oEZCN3rewtEZV7ey74UUFKPzMdSwN\/ERTVlkhCcTVOLDS8mwZ0xJTNZOBy9MCnXJ8c3JCRkoMve47S+iagsfkGNe1u2zST70Y6Vq1\/xy\/A1b4zsyLq5j8pvkyo6W3cYvQSof7HcZVUapt7z7EdTlQOeGgdU3sPIsfwmvIINax4x\/h+YlR6oWBUYs2zrF4FA0UNmthxkeCKvl\/hdqNVZ0OgAO6r4C1nHxr3tvq8lr8bw4Ukv7W31b0PMe8mNhbHLFjNUrBrtZH7W8b4dnIB1lzSq8MmWwA5V+IIq5kZiPq4KnOo0svoPjr8FH\/\/t6wUL4wjB9\/RZko73e6CkKQOj4W2y8rh+Nn+RylpNRaoLpfXQOornL0uUWzVqbZo6jwqxR1hmaQvb1YxdET3npXtLlgnHlMx7PIzlhYUgTPa+V3uLaIGnSbcEJRFeYTP\/wRYqzrRkoiHjJ2BWCITOa54P7dNy5U80AYQcl5xtKIhyw9yyPSv7K5DLy5l0Z2HgkvwC84PIc4jQBHZ9JRJ5ul520wh+wLmVwpIAB7Xr8N9dVQ6yTdDHFnz9C45Ys+4asKK65nv8i3JTASMmbi\/yDENwuiZ3AIirRp30L1jrnRkLPxIQLFtaAXVqMLz0vEdrfcOTNWCIK\/0zwiA8MBAtmDFn6urMV6x8xm5CCWkdijRuhMSpcxSDf05GeT9KFrlo2LrSnKSFPT+F7fXTevM5bycgWAoax\/xN3pa48QjyH04xVKdi2wP5lv7CsE+GX7Tqc76Q1hwt5XSjpFUGBTdo26JCYRnmnC4lxMopIo+alhioRbV11wBDrduARSwaNe3EI3u0pG+Q9BbjUp5JqDLnUafvk73YyA+G6bGTbJrc0BO+mQjNWSG4zvkSawWUrLQ+UmtySqpJr4anKGeXJ3z21hkGfeYTrlmgmEW40LVHmNPXwiOnxgTz28k68VXmPM9FxcBL8tQlmydQpvQqeE+rZUmEUz3\/PYbT++BFfLrROYYliUpjlABwZW4B5\/rMH3SwP7PwNKczhJsQoYFgpwgfIal1yoFB6rAR3L782+YBFGvijtSHkWq\/WTxJPR7vduDZkqXr+06mHmz+6\/Ji2BgGSKthw1guyTSrnJpC6ILLJqHsvgDdUGzzVNP\/xT+AmN8hJ+R2X8jVbd0sPHy2NiU2ExJV18yOzdIukhbTF7IqDyjrou5AOXBwxBqJMyEq9PqYjjRW5\/eFfYaczxMztHtU4Eqs3VWTfiR4mxav1+LQM1Psp9pfP9mX0nnzWwVDyFkUawMroOP59xawCSDQCYDYgLmhrvB0Z3p3quAeEGOFhioAyxt1btVtX\/7+DTHvcZsE8dAUbv6lxK9BUHjUIZ+I5Rgml1DFnJODT++6M+\/XhGmpDnIBtH6L9KckPBc8OLOvXhHccQpdUIuqLhBnXwvfluqb8uQCCDm3GfyBSXtquBOIuBNdfubJjrBS9T1BxKz6XlgCt+PYwV7WjpU5MgiI1K6Xn8Pl7hpRQfCFsVMwHWnx9ytg8N+mQVEQUU8\/KkqnMBk3oQIbw\/73mt4t7sepP3YSxDwwBULZEkMknYCqvUy4wDn+R\/lAsAF39WLgziI+v7B6rTMUNoN5\/IJWEA8YanDYXQLbsSWPdLuILteoxXfJiYSVZAOSmUvxsFwPt6M5B+pcDxQ0q3d24YOzaZ\/Vv1cPqS4u+eBGhC7QC8Q7moWxXiJVnhbNL0K9igC6dFAhGtXjkFUPGmT+UzgAwG\/a9K6zaq2OfIwm33Q9BDObPgVB2a5jstJaUONtsW6HlY\/h73WQjMwOlQtg0wznNMn1Ux\/7TdEaitNQH1cu5WHhoKOIThR9A\/gHmrlPbMISMkdEMu\/lsZywXYCMRatZ6bXdUOmC9SyhJyfza95JwSd9pL6yEsT\/ph2\/HWQu5kzBuXuSdqUEIENQmOuDvXPSImPtLSKYxfbUTXz\/UZu3fLI+7BkbC0377LCziiyxG4xItBNGH+d4gmg6GbrCvOF1RA7xb1s9MXW1vg80kIXBQHSz4AyxACMB3wZNpgAiD9XUIYnJiNld83YtglPDc6o8oLuYeENGZbTUu8HI7Kco27IOMZbhHGiWoyzcY1Eo5kzz5rjwqnQY\/7LH6qlmfyoplc8SDHXmLZGQjMRPeQdjsRk2A1IlbyDRMe8iD6wHdTMAsI+1dky53s3k1uT+ZZ\/qzDxYiVGv9rysxhR97hNRvFG5f+12sZfydiYjIKOQZXgV92X2Oqwf9m+b80riauiGvqizq9agHem3akadNUdK7zpJPAQ99PVjqUiGazFZlfJckQowMXIwa6Vnbwi2i2gpVLZO1KCx\/0J2\/vpdRK+cUHcvCghv5nhIlf2rcpwWlU7nD4b5AIBKWG6es6jxjFF7UFLj+30+MB+d\/bObcZFuenD3tZRJlFdCgyNtExIFE1AHkJSctMM3ec5K2Slbp3nxA0IE4\/OuMWCQCx3Uaie0ZYT+dMAq6BODn+256ulrAwTT+4ekdZvOEZxfmOudou9QxHtkU6p4faHxJGU0TYZzlJ3l3+S8qiPhARtwOC6+MqcOdiJZur4CsfmIXdHQTPu957T4j3SOBWIaNcs04r3joIn7Yk5r+jn+aR3F8APmThIhQmlIEIg2ttdZVt+rB5zOIAPQR7fSFsmrC4vzBHAAQhchd+gzN+rjEPzKDx1Z71pCivuFeaSkmx4y\/nZ8ScE+EJ\/axJk9u\/en1IQPLjiqB8DlkpPMymycgIuBBZjARAla96rlny\/of8fL\/YPbjyRvD8IpgF0tpLhXMuDatsnX0rn81F2ubgUlx+Fe0hyPluvom\/PsOkD+FUfcW1Q4Tu4rKIGCvjWEYOqA1QyKAOMGC0A59raGyF27csEZRjY\/aJfLO8FVNYRSB8Hm9826+WxKEdASkpTwlgkJG1HACN+Mp4oV34+\/M6o0rg7\/rI5i4OJ9amppVLgPeFb4G2ydxy7tZ0d80Fp\/37MtJ48VU0BMr0sHBZ7uYMycj4GcU8s6U7hkjQg9LrmVE34AsAja1skl8qqF3ksWgbQweKfx7uef\/DPTncgibA9oJfzNeqlgNn6Rw7ZKJUjcN6aSpmRnTKM9NK7VqNJklmF6QtkTE9eBywmPxLYBgk3p3CKE6wAkCGy+ZB77YGjB8PTra5Wc3JBl5+gM6HGl79DYHPvTugYlunjAbTPVP5azpZM7pdUbIYM67Ols1lUZ934mf+IMLMtMKgqwt41QybSZdBBM2solzpl8pAle5xP3wTAqJmmWnaxPCwoc2BdITvWqYvvzWcdjPmyVgLJQwV\/25hp68XnfZR0Avacvg0LgXlp0nwMyiU0hxp2wo4vZYjQEXqYD\/px8wal5jhwbSCcJF4BpTDGfSDqWr7QDYz71wi6IHt3mTQ2rs97GJUCMBZmvWF1\/sB+BC8EMSamGpiwwttMmTr39HT\/fLZjyiLNAscmXkiOj7Y1+XPRLaXe2H6zXT9qOPoC5N1YxEkUJgi6Y8R7J+jRhV+C2LG+NvoPsP3sjoKeFUvSMvWYM7vQc96AvINo1EHo9VrPyZ8mGyJAbpCjnz6ZVnfqfGuLRHA6tbW8ymNHK10zQV3pEjXS6szURtK99E93ThZjI2MTsPDcH5+3OUOZDdtdnwnuFWn2YPgolTllKEsVUFLn4d4emlDyHO057AZfi6O0nh3DDgJbrZiq7pxLPvDUctjIyox\/U4KuqQSNrwNKLXQKP7MO1q1lHZB8IiWUwZ229H3Bk\/Lhp2jMygJiNDKtBI0R3R5vxDzgJYtF1fmrFGBunsDozSEpn4kQngKPV1SwhGSwNEqtAaf6Uqfwakv\/t\/eQSIhEKwOSWCOCTxA1UHNZzd7Vxeq9+pRUgjtCzTvOx5dj7xjoenC3m7QdWkjgZOjgayGVtS6nAH9O8z4TIl5MzsLHVbea\/m7y5Mp2W5R+2AN0pce\/hypbjRUmIEsSTa67rcwnb\/0QyAjPZtrN0NgwOr0okLrZslVmiODEvkbHrdxoJfAXsDI48dV8+kQYlB8jlIgQOCtvX5H1Ck32mzu6+0+1j+aMmXaTQiAM1tE0htAyx7HjIyonYbZU8AcGQIPDe8gk+6h4MPJH5IvhmkqGdV42du1WWjEj8TnyEMBWvIyI8J36i+LGa4eBWo32ZPRZpkpufbg8eUrReC4fg7KoJaveSNnSTwXBOWcxOPF3LNT1NoI7sWm8i6th4Je9t0wrxDasTa6TSejR6JRcsRyC\/FFkNL7\/yXPnu5f7NLMdtMmSrT11g0\/6N\/c0rpWpeN37ALrSZ5xTKVjr0eELZ3jrGnJbgbV7iY6iyhLGhLyC8JgFJtUVKEkcZZPmPUs+p3JzKrnsqchUMoivcC0j51jf6CfV1GXkNhI\/kKnDIhp0gG2dRZ5yHIkPxWmhzLd2AaLiIrcLjnXo+B7yaf3LjgTD\/l1iCq194H9tdl9tM+gjmqY99LJQUFpDhHAAUaUmoRaTERYnAt\/kk58cPsfIMvDtdNY\/Gn0RxZxerWgp3YUt1285Yo+Aaya5NMz\/9wtNuLj6zGKqSQFoI8d4LtceV84ERGqogZ4emLpozrcR+U\/3NZec4uo768lYCod7zZIQhuPOmiPXbnOKZHSb5CUpOf1snDTXA9GpkLHP1co1UzBdDoS1xhz\/PstHhxUhKm2XwIiBT1tX6\/yQbQA2lNrjR4ZmZXvdJSx9g96r3IglRQNMpcLF7zabnQl+X356UZ8vsyYSY+reYdjbxP4WvdM8uDs9ZtAIYHU8I4eKKctbTCgPZEUt+HLmViATEaCbd73WKzgRwOiVw+RTG8qZ9gA11DowyNjZNFd0DoyzYCIuXuAg4pnOVSZ7aPDTg6x2YjBopEH76dDn09p54jASkh6nc\/y7wT32YsSw99nBh3swDjVxO6UciD2XfB70n1ui2EJYuxbTIxhGt2oFJbhOloxUtxVBUZdwhOdhbFOItESkpb9dh2B\/gkK4vEHLU2OXbKmJsBA5b8wbFcddi58iaDV4wmvCfBkYLdVg01OQWRJgfC26FXvZ5jGh0OPJP4VfG3mLO8Ed37UVCO2CRmvEkCZDnXT7arb2kP21EjvutByh7ZDcLaVqoODBx28ez6TMeGw6BendefWdHwprr9BWGC9tjzDaMbbKmRfK06dlItHKzWopyj7fW+rNl39IK4HVPILNeUH2F1z7ULuSc+Lvaspfog+jnRvvQY8icl5dRf4eS2A\/k1ZckS16kETgjxGXGuPUCnob4jR1AiPjT3nUETRl51rIORNZG+oXxmEitebM5bkIxxXNiDdF62xNeIoHPa12nYMTmozs9YUxMLgybmSI4urcwoaqMi\/cg0N6xAvO7Z9NwUFru+oJA+wDjJo7Yqi2ubAucQHBOSHYjjfkiZ6MmJRtlYwEX4MV2zczSVpTf8dLjDPqlJBnLkNznB1SAsbuB26VQRUsvsZy8sshA9ELFZpFx8pUmI\/RVqj8SHpNd12O9yLIyckwVNeAEwfdKIekXmUNq1GsVUWfB1wui1LuDOk0SqvUi3U6WNr09Hjb8wHZstT+6yaVGr9ft4QuIol1t3E54Mz\/w9s4aiSZ+zvliZG2S8myYNdBKvruRDqSF9z0ZQY\/rDmQSb58GaMues1ap+rXVDYouPGKC06te3bvCARWBZ7RXqw28\/5UXbsAmsQN5ulFiDxrBhkdV0hVLFDAOg4i7XtyZVwZfHz\/xrCA7WCp4eGQcUiW+qz4hZ7BipwjJ1bp8bMRA7B4nqIOvKM1Ey81sVFkgfcj7z7fyMxNWNyG3neu\/BGoxwSl81aJObTnCy3nPug84BdNR274X+HaKtTqJHQXzic6hh+xCeQdqQp\/VedASDhlw8rpSzxKPTX5raTWGmYUaGuk9MJzg\/JGxjtyED3LXe7eR5PW+q3\/mja0YRr+altpczGZ1wig05khV6gnSerce\/sv8seiR2FG+euUdTbYiGCjR\/I\/6qQ6DEESXxIlccij6NaHJHPzH9D013kbNxWA5KL7WnTBDnR39YJ6Q2nGGH5S6gqc+rkzymY25M07B1ATQTn5h1LCmB7LJG52SrAK5IEcXL1Pk5FkovanAd5W7Na66uw0EitrxbzU6lNaWun8QFBUm0or4epUDPNr722kvqgs\/R7idL83X6sQSqz1+YeFq+Oh92PNy1PRQgPVor7fuSMqzCx8GyJR3Ut3rxdQVq6tUAdYhfeIktIL4S9uXyBP0Zu9WSW1yAoQ272C8Cqg6Amugw5ATQnVgvT+nob4c0OTUfAlxDfvRSyvFYNHpio\/oY3PdHAZj4uiLDGJAGJ2Zxd2\/uDnPqEPPazp7wF9BDMuWNsQp3TkagJ4BmWO+hWt3al4SJxtTx\/IdIK3D\/DNWd1schmtfLd2vUlRch\/K8XCpwzZUuC6nJmw\/q48Vl8Jm6Hh\/8kwipfYmMgf5\/QApFywJ0cmAC+Zh9wLZm5XA5agEqKp7rczWB2NgSt1UKaLb4MzgwE1hhpbEByAYRG8kjUXhPymFiWCTRKtchLJx9m2Od0bXa3ajZjT7q4oWfuBwYFydfJgxTAahpZZC0RkJxH4UWD7LY\/S3w4POLXkQaFZ7StNZHBXxeFdk9wOGZHjvBqm\/PA3Oi\/Oqz6QtX73uCKeRbIUbD+iYoySfM0Aluk3ndxPA8DYN7dWj8teMhUy+XN8+LV8LPXta\/QsvxqJgZFBaTC5e9gKqsy+YXoH6VWyLrsShfOwYgx1MuUDFxqrq3XWqZc+WrqXi8Z0VOJKCVq1aANFImqn1M6uKYEiTPdMFTaoMfuldmkyt8UpEQyCjyf4Zt2kWsHzvqh9Ez8u7pHAYViF8TNioNQnp1N4xkDVAjjkXZYUYmh+W6OshEN1G+iuxTG2r7gyMjGzmxCfr7WyGAB1M\/M2I14VuzIeHavi6Cf7CiHnfzAZu4AYC8WqRFrldESrPf7DF35XuVVS6NgPEGj6Ndsv0zK7d+MtkerRb3ClgHs1Ben0EjNze+kb5HBYniRmWqtxz3zEGi3RUKcip4WlecfCum5v2ihMFxbkGQe8OrBVfqltq4u1X+Jo9V1ByKmjX33NzeAvZ\/dHn2fQ5uc6ziY80vXjK9LTivaMvQ7mPvHVnRZBM6BKbAKeY37GGKgnxqcCT\/ZGAbehBzudkQJIPeLmpmxfYMDprH0nsAL0DzUIApxSVySohMRrWuuKh7D5JX5KQ\/CjhPZB44w5s+PwhcI1ZPg9Ol985eVL0+CBNTRH1\/CDawoTgf9bxthWQptobaDeA1OoLA2kqW+I\/gvINEE8J4vWGOZ7xmNwAGBxCKnjXWjzvtHDWUtNmQ\/P\/8rVuDd73g819pwEfeJre2JtLoWVDfPSGkXpDd7Nf0Zy7SKcHSfw0eA\/S9WNHMnUPZJud1Rs8doQ8JZlOnjts\/a72mMqJ0GDfLOSEfU6xUwzBvXDLd\/Z5FQuzp5SKaQykGigPpHggNjJWSRLXMP1PpWPaum2JStItAGDpezBp1ZHC2+xSGugZIVd\/k54TK06+E6bi\/PZJV\/27ZyfQwNbHllbh4UcWZ5ksO0ch25cPUNvoZodNN346pf9x1fVh+rQzQPSElOuNJnf\/xdMrx2aeqXDRUHtnMa\/6ux+bODEzippGPY6ywWZamcqn85SIryVMlOXEsg6dWuci\/xT5\/tAxsUv1m1jjcJ5vwx9EBlxRrp5\/bG2GVCp2fZ0bF6JiizWL19XyBD51THA7ru\/Ca1daUzBOCKP0lFn3MeTbak0xUWRJ5BB+1qMrf2JymCSoJmT6z69ewRRGAKb8aBn71NNOSGD5sTwH38jKIR8\/BPxGzSCOwwxC024vq\/oR6i\/SBj+aDESh868VADXVNwdsJ04RSfKeRuIVhwUH8ot9pmun7Fz6MslmIZUCC68DaNcqw8NcSFGDexvCjHvQJcNzjnbKDFp7YeQFPwrnVrhnyqnSpoqG82XJpGaxM8GpbM66f2RQKB01s\/6ibV3ETdUvR293kWbzfPFLga\/BrOR51EXsVqxLSaA623vuHbfDJF+AvJxtfaDPcVWpvkQZsyvERKdeBGgIvU61Ck7\/3Ol+rUwjavW1oONf0F68I4HnRp9V6x\/J4Kkakud38aoE8AAQszkDq56YfTbLx4906BDCGLioKwuGPY8o2Xl4dS2P6ER0Kdj12AruMwNB3i4wxDcyg256KpoNrZz\/EqKIUF2c4YUqDuMVLi5I756gyLTOm2NkGIE\/Efb5MVEobn9D6wYUQKInc8Sw6rTgn5szRBsjH7fWRGh6dBPKRPM+0jd9SYfTzF4+f8bqH5GY5eZXD4pwu0Hhjx0Ieci3jG6K6ljGaPOgaWLLtWFgIqnxLWm19s2CVenAQJVe8TdnxfUbsbxFwnI3RDfnA6\/9kk9Xn9JpVwEY\/FyXyzi7BrS70f9emHGQ73x\/VpY8xRWyHU8NKgWTGuybcQemd4+PjIxeAXUgsxEpCC3WIZl593SVnsPUsCniQclmfLG\/zUvT4ESpj7cSAIYMzbEiKjxihfcO8neILMR9j\/3HA7gsS3Xq6gLN7ykiR+tfT2YX8lm3wbefnMdj3ERCggM9PppH\/PJhig24j7M4ei6itotXPSQZk8g4NnEvViDfArl8\/KLbg5ilHYPfaOTi55mZfHXEAu045cFGSo41ms0W64WRkCieF34lHskbWpdHZkx9J8TIszflxFOlMn28+SS2pxuQRruFuGXsGbiMM8nly0EGilnTPKKF2XIN3+SvzrIR5iw8oVcPpezjGhLowV5TGBIl+q2WnV\/Z8H3l0N9r7vnhXSXU8LPmmNSCfA\/p9kQygDjSBu\/UMquIgOA6Q6Dd3wACNQJfuyfBMGw\/B5zvcFhYzp+2k\/+YCEm0U3eYMKGOC8GEea3EwhwOUbuFAwHbJGmHvll8aZA\/Orle0mp62dBC5AkQbIZM9MVWYN\/YX7XCBv4TWMBK6aCpMWfV2WXwntLjkPNAWSqmB2wsR4cisoGwGQQMnNZbAGbLKEgApTjQP6JNHbeDu7BRnZoE4C2feNHZSis1oE+Ed6SJJMsNb9SSdVmU0QzON6MKHLOePwaQo5Zn2zGlYfZILY32uaoHqm20RB8R8Tw0ZWHwOoGWXzS1dPTG46HIDmwmwXCiF10CLfDDM44s39jQHmebZB\/DqHuY5clBv0ryo+BDu7BQjlo56DJyPLAqueAhzHdNIjj8Imzr97RkldbzGhExVOeKPk4k","iv":"39e379189071416214545d429021fe9a","s":"40e533ec42403adf"}
Jan David Winitz is cofounder/president of Claremont Rug Company