My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No 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","iv":"15f9015183a819d199b864f01917b2a6","s":"b01d17a909fedd6a"}
Jan David Winitz is cofounder/president of Claremont Rug Company