My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"89b6656e8dba5d7a7695233cf5396ba6","s":"127090466b3fde37"}