My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"0337b56b8a0de8faa5f715994bfd499e","s":"7e370610e181b6d2"}
Jan David Winitz is cofounder/president of Claremont Rug Company