My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"76fd39cb786667458fbf07265cfb4118","s":"d6ca2e6d3d641b18"}
Jan David Winitz is cofounder/president of Claremont Rug Company