My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"a70b9b927252f9f6f77265daa5ed3dc9","s":"ee8af2c66e2e785e"}
Jan David Winitz is cofounder/president of Claremont Rug Company