My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No 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","iv":"6ecbc54eda73d62154eeb381a16f14b4","s":"fa59e019fdcc9761"}
Jan David Winitz is cofounder/president of Claremont Rug Company