My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"b73ebb1a7628920babdb51c302adc0ff","s":"097b97ff2f7a4921"}