Jan David Winitz is cofounder/president of Claremont Rug Company
My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"479f0e6c98226e85139ded9e577d7c65","s":"d62f5f25a049a1a2"}