My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"fef864031c7153cf9eccef6e3d1ae380","s":"12e5e036480d697b"}
Jan David Winitz is cofounder/president of Claremont Rug Company