Jan David Winitz is cofounder/president of Claremont Rug Company
My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No 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6InoRBodjewzMQkiymWKRKGmh2BIAR01FLtsQHxsRWs31UB8ibVAIZsZm7g6XpPRhAL60ywnNja11Xx3WbCho1KTvZ3A6+lKsR4cmI6e1EtMJbyeqVCyfmXr+6jlLQ5CoblwcmQyZCT\/qkTmWxem09EjmueHQ6ChAZJY39MQlQlEQbFNYlor\/34\/+B1PXFJ9oeUMX+d0MAjCNG9cBIT\/TkSm8VsaF384ZKbFavOLS+P3lnENSzB\/O1Vm2v21P8eATBHtNb4QWDN\/BN2IOq33NhfcC7o1SdTiQBX3VQ2oA2LNcR\/Dab2J+PapNJMdk2eP2A6Vy8snaB4Jmyfp+GtTV\/MS2AyK28P5jfB5q9FV+vN8p+cn5auYo7Nb\/sHVjoUimM6MubNDMp9NTUXMLHZc7CK8TDa6jlFoqChsx9CxKVOqKGYnKrvViHEE3IbcjzV+6l1ctAN9OmLVvPZHlaoj0aXCebYH7zH+5C9\/c0hFciSPa0C4OKyXgFA\/vNVQXeRXM4hAJWxpxbeBFN9AgOpLIvehW\/8nXzkQQFrKnX4alH5YryOaxKg7XnIgnv4QOg0Is1EWDpB3uWzjKLkWRv57kN7m+8hd5ZXCRZGVYaimxW7PEhL+WVskpMKYJLnCrjkzlF4C+GQiJAfs14VXPCLcikq\/T4pxtMlB9Aq+pTZDWoI3aRMG9SUbB0cWtIyl+uK5tXlOAX+BtLsKko8lixulhfhgDYf91W8GZlMTGbevNhoquqH69r87bMjHiTmctWH6uRJZdSzMZkFjKM0+3Ck5VN2MfunUXIbidixF4a\/Mip4Avrf0mm6z4FqCwW0uVRky9Xlgzgs6gPd9BjBpyVaAtwXR\/xWhrYGDKWF96bzNXuHukm5IxztwYfxHrzRFRzVufSAe1Vjiq1xVSf3vhmi76R20YaTqtiX6CXpGqZs7PQPgqrlvEi1YiN3TdwMtBT+O2oVKXGJdV88PZppmvvamKXPOP8EB0a5KX6K6v89l19YlNrGuBE7UGsqZyY3mFtBzSA3pw16nwfkV\/sMst9+VizBIZ0YoTDfsVZ0b9G0OWSOY+3EMjS7TBuNikBaZwa+ejkhag9f8mRrdlCiZtKTdR0ditkbF\/YUaSTk3Zp4pp3p1y2mp96L0OZbHb+CtH56h+faQ0\/VlZQ4qkrxDIbBcI6StJ+\/s3UadMJdmRpHfBU6gEajJWzkhTRfX7VliHahsGYdOV2TrxZfvYSYO43d11htyElBCVLYnI5c3YF7+JDy3OnOw7xPPVqh1GVEfYpMXqs3B4hFZPDfmrO1X33NShdqCgICZdUqXPZepTy\/X3X26xjAdfdt1qoNoQrIYn6oyp1E71T\/HPd1WyqnVFUEN0j6H6ryZh0u6WmjaGYWxcAKoF1hGt21Hja5kBU\/auysOW9adDSVCuzdaEkDDVGOHTDaHH72lLdyM6nmXe7dUyUq6AI4oli\/mxywTe7kPr6CFBrHKMzS0LEpudoEVqfx0umXTCd5o8samP3O4Mhj4cd8Y3zDwBUAQNwevKs8UXwcqeQOAbpzY4WqLs63hIf2wfvWm1sP+Ev8NfZ2ikw+Q+Sf\/I29cDu1wbFFwUPa9TIN\/v01d62HmSLYlKskVlNqeRcVkxm\/D\/kOqMz7FMc\/0ryZ8n4z\/ZXf3FvukE4KuLFtIVXhTHXpY7mOpwLuFnjbkWNVrgZ55IpBBL8\/\/NCbg+xvAKOwU9CoUb1s90j5mXDReX0u7RKrW2G0anqz2kA29emEczdkk7D+uPapxgQC002zm+jPBiG1qJMAKa3Qf2T0aM6WvftWC\/WE5MM3L+r62eQhyHDbJYZUIo6we8Xn9d0C8qinCLaN7wq19aOLTclC5aSYVKlT\/A9DpM4KLn6lFQF8Dt6wglUr2lSBNbmTD4+kmEPM1Me15P\/Zg72cwgDhTyQUOlJYOWWtTopXIOh+6xqdC7aOWverAv9j2JO+bCET5sZlwJc2fh2qAmEi6J1PDsKZv5tUnI68Z62x1AnqX2ywm140arQRastmgpiOynbr5bfuuX0mQp6GIlhmvSlOq6eTbM677MbIzOpnx3FSmUQikmVfpw1nb2kCMzfelSejdlvDw1kV2zzHyza2jiSg1OMwXJPpuiGIIlsO8XmOtRf5RObOBY5OGdxT7MUWLU6vLmQCToETe5De1Ou6DDI+XYbpm9v10KkzGiBl4exADMj7zw5i9AfB0BPSWlzfgjt1otje9YmTbgsCSx1FjE7etarI8b5bKAcAbC3SxkAHFD4DUr4vGYnBsKembUmBA3px74G7bLDb+LJjLCWVSWGm9Wq+CxK9ANXgHNg44JhK\/OSeqBOZKTcUbYs5IyXswafAbvb2c3OgzkLVvGvA+JEQpzQaki8wThbDUWDarr6ZL4+ZQVB4u8shdESz9IxdzIfUnMRJJPC6qJG138tVaGEWZT1BQlmiuZBLk4a596wlMf2cR0eGZbKyUttfYei\/833M4Yfqmj8XiXlAQXSN3RmiYstSs2cQ0hz7Tq+lV40S5ZrNabRAIRc3K30UCODI0rkGRUrlUNSr1IZsCtQHM17CfkUEyzkDEnqw9ufnmyU0EBXlev8Li\/vwL7WySEGy+Smw\/BsYknmqRFCBdhHDNn\/EDU+xJCHXdeRXAJMqwUMRMeo3v7ipQu9Y3VN2bYcC89f2Q3iFGORoTj10NFUcn+7E1yhsbZ5chudpXvimULUOSLTIaaI1H9XIrRTxh+aH3OKSVenukFce7CVQDmcz6Pod4WTTF3pqhpQvHNWm3XKAKmDpdVNc+QVI5DKoA3kIVXeSGAjwDXI0ryfXShxPzUSSg6Oh5m9OzQB+9Zcny9Kbg1EkmUkvmF29WCDlkbbHhuJeKDNgzPbCLuShmWmE8Ib0rrSFkPYHIoc7BsIyHza1fZfis+Q96LAt5MCA0CxhLNn3dXxnvFDnIySK7jo74TBZCscR1YiPIxPje4MXPOzPIzO7xf3Dt\/3XKlcFKLMAFVoZEpZD6glBorcpmw27cg9QzoBoBLF5\/aSBYg04vnqMTpuITW\/yfz2vfbtT1AiDSjjujcoqrL4bQBnc9Izu1sKAItJJOB1uRsHgF4Pi2a6SM6oSUAt5JBBUBwNYOfQe1rIMqkQ+\/iO+Uj5SxUfodfJMQoRWHAxxjGUXfbIa26koFY44OyjKwssl4FYcM5lkhdc4vk6nY3\/FhonLyBnleutJ7k+dzQ9PISdKYahsj8N8UIvgkpqeIbpClGneJKnPLLlzlLwqFsaeT\/RV37cuymKdi1O3dSSmnfbp\/l1a5GqgJ5+0HiE3iq9C6Tm4p65cyD\/v5LxKd2Ecz+0A2fh0ojfIWcUOsE+h6Oc\/FQGcSGqx49rS3wdkySsXCEQZv++YRnlojK0lmCropFNhLEtcvOHrIuL\/0mQC+4BnJH1MYV0lwbAQsyg2xcaI+iDMGWsurRLgaqhTa4gcgciF9V5KdXzgzNVw\/XRxcPzgFLS88tRshRWUTfdE+GWAb7ZuuHy+hjFyedwDM2CrG\/bO1pHF10SO4nrz\/WpLkmYoLT4GOzbLgY3VblHw+kpk0x2JFRxOLoQan1NbJYIk2nX+J3UQfO\/PIWXDFbHo5kPj1M27N2evAfy4GmKTS8NrE8SrKYMehKtpIXgE6JXewTHPcAIzNmWmnHhkhgOf2fZok566H6NEhtEspkiaIj\/mkP4AG5r5qDud+h8aSLXmWVr+U5eu0o\/qIlnCJztIvuOUz7HeGhBcYdGkbTW\/nygH3O1YOUZIzEwPbYtUcPkEtIUqNNWaX4efVG3+cuixt1fpxgaK2kxKlH4nsktiWdk4VRLAy25DLw3lZRGv8fotk4KSXMHMURdMGdnMqzZb1XR8XGcOPrG1Z829lCp0oVJim\/20BBCx1WF4FMouC1KZSLfnfVgHuW3m97Z1\/dgxMAfBp0F8uOhmL\/ZXRfPmT4tMtcx16iQvfk7GQgVn168GlueQ+ossjD\/xDQ4VUL8O0xuJuBG+nn29P1O1+CDrts5eXgdnArL91OPFkUxrD+uuYhKw4PpxhUn8tP49jbEyxFlOJTxzlrJIwykeplCqNofZZuMPmT4Ap0IEAInLGePV9XcGXnte52QO87CqBS3KB\/eQxAAQFpVyvmkog3TPhsDIQDaFyjfFtRiHFs4SWhpOXDbSSNhVBNaBEwAVCKfo2J6emd9+aVRjCs8b0iKQo4ahwkHL79HAS8VQEnPyIbtqIKYYVcQXEKcMTsz8csqtv2L4P0rHGcyVY\/VjYFvM1ofG8pLMw1HQcP\/zQSvMc4UOO79VXZFzVCpG6WLlBYth9C4erQtW07O\/z7Xv","iv":"cbd9850c764ef7d9fa73fab350f95f00","s":"1436f628cbd10f4b"}