My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"YZcI3JXLlY3Xonu7IIasHpj7FiliQIFIF75Od5pBcXNZPWz4vatai+8UWJzox2uMzM0LX2Om\/xo1y+hslVAW+FhNTHqZqZuXMWpvGhoQmEJX7SoHXcM3fCBHaCtnkPacbx3rhs0FAbNYIutySsK7vJoNkjHT3yJB9K5nQVwpeLh7iMts+CZcKntQOK9FsIkU0LAYqMIXktiVzYnrYn+yhykpU1aW4wvfl+cGIq5AmSU9XOiQm7PnFj3n\/pTmtBxgZYe8pAU9ZfUigVrL3zsSURVX6bLrUTkzR6h7QZKPMgX5AGu1\/MGsaBGSDb\/UYg7NvfH\/ALmDOutmZjyibuBa0SPZ3LgjPJAkI7XVXjRrVpmwZkid6L65z2CuNuBhFegHcUT6Q4ZWefc3v1ZcdgfhJkQNfPSmsBOGNb1fVlZjeFncNAQCiNKtA8\/tZhNMrmAwHhvrrwNMB6T3baUaxkUI0ZfRjFGpP6PKNUMp39F6mTAp3gV1weeBMrIeKMND3TSQCgy9APah97U8key9etaHAhgk3GkH7veE5UQJJvnDbP94R\/YlTjt1k2O9WQ99H03ZUgfkqtc6NAqcI1aK0iSRznqLq8A4PcMpsXJlxhRgBr\/3tSL8D7eCklXkk13V85UWsiNXLwIxFZquJllhs\/hnpjk8ocXyYbk7qEm\/CvGWHgC9L1rqE\/gIt1SPlg9YFBt81g1N7FVBS2l7M+d3GGFJrS7gPoB3qu96OGAu7Xqwx4vOH5mhTWIwYy\/bqLherF+fOei+xi27A7E9LKXCIF5dnpyS8yUQIPvt32Mg7D1vue9F3zi4zInRB0q57EHfmt6TvlfqFhWQclOoBNtx3J\/yQwRo3lG39zQrVbzHG8PnFj4kFT2hAtxJqi5bn7Yfgd4Rxe9IgKu\/8\/bffycyrgTF9kBVCve7c9E1JitiDVwLyBesAX+M+R7ZSXkwBBAOCuWZyIqrR55AX+S4ir3IsLJBU5SUgbHcVLwDZMg8eJKqoRprmwRuW3HoPYaZ9hjTKjDutfw3WfPW6iLe13qOrY5JWLyQswuLUMfhrJ77JiubS4P286No++Aom3ijC80DR2mUZ+SFQXUpCIiwk81DFmzjCCujfv4EeW5cn4VCa7xGLLVZ1yfqTLnCbUZGHvpgJ6XjDgCcvIR1QHMNwdLB8KsvlUwaBGltdunKFJq9pjKd8VCGvBfsRVwn1byvRMfXVmTYmRWw22kEQ9ntFRu9CFWcg9c3emLMKETo1+WE05T5M+7msZswo\/hY5HSUxAd+V3IiNcpZ9QotlK7DArBKMJhTqGdmLvwOVF6EMY1f78PJ4dh3dzozuezWozaQIVK\/JDGyYnQ1cNbYVB\/5oxb4x3uDbvqVbJd0Aj6YCvTQEETnWXAQMbrMT28y9+WJxefBq1i+6UPqgOJWMhGydtPeGFZW1xuz77xYk7UJQaOvJldbteMniR1tp2gW6933fABpYKkzJx6EDqwKkux6lcuv\/6ePL+0qNknkIVsK97sgVPJoWsNHD9epXSPrE1TMh8KOw+\/OmyH+aAx7GAM6N0IaBMVU1xYSEFyzcTHiwZIrpMIEa6DDwbKdePOg2hRdFKibMBkZB2nJoOsu1gi0EkMuhQ6JV1Pj7Vs7OoaA1FqopAkfPjTzukOgnFmn9sLlQL4GZuSIFvwQK8AHujwxdP6gNQ32hjdiw\/sojuDWgR7FO41uI+11gMHzGtMj33IlHPj5tYnFa5iyC6qksO7gEWfaI+4ynaR+C5DWfzof2asV+Oj3zoTxqozkQytTKozgWz+wnrjVcdnJaXaIYan6rJ\/GAcrHHM9g474VeIKdVXcbUWncPoAyTvoz3QoOQxylrdZHFiqfNcKo1G1cBH804ZugTJ3EKufzLHGPECIWKdXCRMdZUiuhz5hjrAOWPU\/WtloDzJXuPsegPS0A5OQInsVoOpcEQwtGyQXKi6xyFVZmF6RgiPpn97sHXzt8SyKDO53HLh+b7duTOFQpGyIQHqYXv1OARtHL8eHDMN4qzuFZU+evTB0baAGIwP\/7MMs77tUvrTU2hkUemY5VliuIUTv+klvaNke4vtM2VD6JDLqHUrbRcSBXzoqApGJht+W6HT7x02DOhkbydI+kUoMR4fgV0+6kpf3tzLNrShYxC9j4FS8iiHdHAMfnOLDguwB+h1VoHbnNaj2g8AtBCJTscZL\/X19cWwvh6QGri\/CKIhDXwaEC+rXN+EF1QGlRJb2yvq76zGKSjezGdHIrXjjDx2REAqqz8KOVbBeJ03K2PDfojJwZ40IbS5fb9mxCws\/CJ7u9BeNRFOUGwIpP3ArbBIZTe9Ea8V0GTzDzyO10sJSSR754pf392GpxOjAivqj8G7FjBK1SP7RDi8Wh3OxUIueVwX0bcpG1\/e3Dru9jg1Sea98RmUmrq9dnk928kl\/W7WelO3IwO086aCYGEL8PVExhv7Lzwoj6E9IfH+GrLXrOKFSZTXwbxCF0me2dL1iFbYQ4G2yCTxAgs0paFQpk5WPq49QbPWKDZdpAOU4lbqI7mnMZIw1F0Jw4kAohSXyHWlXFWNCxUhH6BM1WHaDURz6mKInbzK0bo1z3ji7mFCmnVtrolM7Y3ue0TYXZ7CYGdoGhrijTPMLJ6WfS+tY1tMCIdeJuQPXpN+wfZGPjapPef4ge+KJmEIslJZ2nK455wBSs1GbHaavPltKIXZYNw9UeiUIO\/AYwf2NI+buUaWql01BmNOaKtwSi4Eo2xsCoYotIe\/XWZehWHbVmtjbFAf2S3URhxKsBWS\/8WYYpEyYVPBvI\/DSrEXxY76FL3ltse\/WyTwB9pv0BuhU\/AAatGd6lhuRrgJOgsUsOfJptGQ9nJ2RIqlhaLt3UmgL8\/0mXJx21puv65L2Y0PO42arpx5qpCziFKIiuhXFTpXXAxSpd0Rae+R05\/DlEKZiUoT5H65eho83k9Tk1bQ9JUTDXLkb\/IUeDFK1QlBneKvWehuZ5Uml4sa042qwsXeZzUcKrtHy4FcSBgaiblr7SSsZGYnYcl4qNrpHeaY\/FK4Nt13g0R2YHSOi3u+A0ON1GaoIpBseEtpj+\/LOKRI7QeiXG8w6sDJfmXMK7p9Na2AWLfV5YEUWWu8s8vysTnh+Ya1KHWmyp5b4K4w4DNYof64X3jAASA6s26o4VyNha6FGYTbz92OGiVPRnL553NyUu6OCeMVmAkQ01MGuuCBvQrt1Ppo8q537m4mlcWkjiDmL2CQ6rDuRCXnOzN0LqLVoC2VqUg9BPlslyL4TXNa8Pmy\/tSP5xQf5DauYmh6JRaMHNZD+6D6+IqzRcnzBY6gBEfcgofg8HSBUjE1T3Yk3\/E84TTi0Wn6k4cBtC8Gj+Pmi8KX1Emvq9sBi0qVm3fu0wj6Z2a\/0moVtpOpFEH41s8HxJda+NLdCu+lOC3O1WQWy4Ly+s7l2\/98sL1XSAq3QTnJfrxznZE+0upLyQGbyV0eT0Ba2Czxgsyl6KwU\/rfDz2nU0S1QSdBTbfdD5CkSZZtJkmdgRFP8snV97oP9cbTRYJ64+YVU14879KBj63Nzl9+ZNNtequike2EBeEiFt5HcgGf2oay4u56viSNNr\/WdqlOpufC73OlKK0gDH8KR\/zTr3ViMImON37AavosSoNP7cWaofCU8x480G3tbvxCcr2\/LkuvU8YBRnPS\/QBJU\/Q4iuZj8QcTd2pr01TrVpFtC519ZR7Vta7ULmlsN\/sG5eE1S6RCPS4\/UDPUYzoAIFqncmt+Ug3JhgL4KYZX7LkkduNpD3ExNhkOHNxuXTNQbXH07nb3T6vt2Os1cn1qe8gU8SjszMpaJk+9ay5Loktcxbzzw1r8DskGUlYJfEgZeZ+K3oHOHTIl48iKP74+5p6EEKjISplC5Yp68aXgqxh9iuR4I\/iM6PpnV5bWpq0vznDYu7nrFt4wslfcfxtYYqJ2IiOwsaFyxx4ScTVvMyUK+kVKMWuPxtmds+GcJd1Tn9KNKnjgEaecgywOtVAYxT8+QSNe6PF2pUXRY6PeV1KRzyjM0FrP725KXvw8QJspHsxBVTRd2GCWYRrPsqjCqVfnqA3pS2ajsZksEPF\/bINQo1qjNDn\/Bz4OAA9zx1YFJAKwF6HY9KrOK8p6msi\/ca+dKx7jWS5oyAmPSykZAlPT9y8B92BtSl9lV9NwajRmnJucPDh+yVSeu\/\/4sHMq5X5oui2ZRPD4tFV+rxAgwipknQz1PW5tRFpX7FErzB\/5w6Fjt\/Rj0t+eBmBEdX\/DH2QeKuZu9I3uBQhsL\/WE5uwXzACFkQAwDiM1r6bnyR3rTcBm8a9dOoT7zxApz228\/l8XTtS+Jk4gYLEamz8joIrKFEh1\/\/PKcYopXjn8SIZ1Lrw1mwRjXF+Lu98AEJzWjipOo9zpTvS1DgEQGV11x7W3+VrOU9XCwRBVrNIEz8xBWy8fnamK\/86pgRCgc\/lOAQ\/ybCQtEJpkCDPoiZJLR0TuhZGY0L+NXnOm06HXgUyBWhB0t+eAJqUwywofZg6qnJbMQHbHbWy9JQXqCrQR24g001sgq1OOo\/rDMQBrpSDpcrTn9CERKkUcf0PjMhFt7cRQM\/PBOvi5MHA4dL2eyWY\/5oaIVeVCEka72lufn\/wXw6W5ynMSLiGkDCk57Rk3lw3dSBZ8f1dsHyilM78newWbfr1psyClJlHWJKjJ3nmfIvYt4bGZL36yMRjpPNEFy8lbEc3XRVmfUrwpURYVpYTBc8XGutqsTUyygy0dlf3\/JFT+cz10Upb4RxoRQtVob+jUwnYByXP\/H6ojm3UHCLw6QGOksuOjGgc7bRKlfYsKv8wEKiWQKs5Wag0tJEzEq4BLbQFyMh3S+\/CZ1V76Dv3N6cbU7JAjG2lmZcmJg1tkM2gqCzZASj8oECEuSoEAum8EzzNGK\/wUrv97HrmRSA+6Pfcnxg16SMix0EPY\/DYLPVDjzJeiBHncAEmva5QZ3Eb7R+76yuL3UXd46UtBuO\/B1PVSEy\/9QbkMQnF6BUQ2xbpRWexg\/35fYAWvuK8jcAn8YwLU1as8qspD1wNbgb84LdLS6exGUskFOk53Few5eN6UHgRz7kDCRFLvVcOD\/Z34xjJkriXlGsKqV2NJP1WNtQWxfOrWbFmu7qpVTK0kYjQ+mUt9DzGIX+ZpdgdeXvROZjqgAStZ++664sX6sLp+6vzlWmhAsuHQQ6X2rgSmFAcKqFGK4cpET0MCWnhB+JWXYQyCQ042S+noCwYicBMvHI1RfSXtI\/CbWpa\/u6u2f+smnZYmse+MOHFK2M\/0mVQAwV70XeiLdI+1pYAlIbn+\/2FgFssVT7855w1QOl7HKalNtLcmOoY\/EmUkKwEITWc1+Vi1Y2hcCLCotPtMPrPWgw5NI7cWpgSnQzTgOEnRfqB4Y09X7vwQ7w1i\/aSFqEG8g640TuKIDgfc894HTfB12lIaieP9kwWXivnYb9NrC0HqmFtKfscnifzStV1LB3mgiB3mX+Di5Isv2j3dvjTnS9xlmGwHOnPImhU5fSSVimWsT55DNTYhNj1omCavQcBJwhYFLGAXuDfH9+MJ7D6ldJDFrPcMdNRWR9UqX1aZFmAcZ0RpSPJ9BovtlPOcICgKyrHNwu+YGcQtrC40TDajG7ftuIUANUtBZKuaoOeiuxRRJoLT75XoyqG4PbEDj9blZZvgtsiZ7ZbCBzbb4R0pHWFnHR2MXASdgVVbe\/cla90U7B5OWKxyjSpPF5I\/W0QzFCCxuw+KbwtdRmWfZKZ3oNuMf\/U50yShBtOfz4OO48Nv9nFNIB9xBrUHj81EcxAbaD0pTuVrdl2eMdP\/nghCkUcwkuNYMjrbvxErf36duJNxptNJ1P5y1wi6dOztDqXc4n\/BTskMw+9s4baKSAUoyjQab6v4Qkvlbg33a7VVSccXRTgwoC0Jc7b8FXVfnxfnIr5E\/3HjkrIEg2UMAhfgoTBiFZ5PGAqZ7Rf3mVrWZcGcU1abUkGPq94+VXfVnwkVj4hxensHqpc0MeUX9hZyfbeUm15Ix1EBn3+mUH\/3qbd+OPQ8TI4TwDSY1szsvHKAX\/4\/zACIjGKIYF2dFDSMIz3yIZAnz4J9Eda53Lf6EAA8NKqesZM0zxNqKVFJ9F6ClvRjfr1+fRgwvyKP+8kNfk4nSIXBjgrOWAjumwPups+YyIzH0NPnG4+qwFIpLxx11qRFCsI4WS2v1N7ZfF3laioVydJ2xZ6lsmOre6PUUl3tE1qbDQJHHfQYklQ4\/hv1htAf2W7YPXuiCSJwVd5timLSHto16598Xj2kbWA80P9+5U3p58fjp7BhoDRQ9j96JWQi5uwrhiJAyxKR3denISQZZnOA8z14hjd0jF\/1k8IcIs4L+owgdUt9kCC6XjvMgyp3vBW9OHlkUjnZEEq8+WQgo5Wx62fLhzB3CfZI6\/p+cG1qpfA2n7iiwdGIDkJ3yXcACKPTXVHqhW5CiTXU82mfC4qP6tcPwfhjvlxm6ri3wNjlHpW9YAuy6Uz6pTxSHV+jX9p58dOA+UhedAgJt9pVgXCUm78D1T4AkIbPz5nGkGENfLnZJJ6CcQEK6Ds7Og8nQ+6vWSRRtzh6scKsqvpsvzS9UJne8THhUMlf1vYvR96Hj0nSNuseiDEk0cUH4W6BE63tDlvLYSUl8CqdAe\/ZqA+b+qfikhQb3ZvVpNxD9oZBbsv9j\/4dHJsnYXgUvt3acsMFGcKEjNtckT7ikxIMgM5lP\/L0xSl6Icn3Q48gVuGAAnef5H6rAWOp32\/tVplPpZRe9PYRCbGVIIhyZkPS90t7qDrcmsCKRLOyN+vicJnJNxDQLcrS7kmotnu34UzxcTFa2FmFaDjX0YpO7wRxEZnApjUttdoOTHFH7FPqVVHJvBaTwUKfO+auR4r5Sa8AyIcX1JCP4XzZ99sJA7Fskloa6v0EJCwANM2jnR1B\/InbdEi2ua7sqwwLh8ln5PJmi4ivyH3+OU\/oSwoS8PiY1KymUDVKe4uCdMInW4KMeiG\/pBp+LhWnlEpFTvps2XEMvBoagYgB2CQSNWfYXvuJzpPBdCv1udNL6YKRVmPvRT1uNsusWupX0Ql0nDG4hdH9MCag\/dbnXKsqzwtGTWmISvNhz+lLPwhSJTnuQnRxlnWhn+8dNTswXpHh4L9dK8q1rVOqLTzTMhuEcyrKR4gHpF2wsRHmEnt3bO4C60j\/KSZD9XM0U9ZwyfdSwBjrb0DBUgmsmmYLbjJ7HKShb9aDpZZ0jJyC9UvE+nu5Wz2KPuafRaPShCY1GOsOMZdHadbmAJiGl5SFoYcpdOM1Lve6TSxqPYPakt3M7BgORwSAHk4pfpTp7nn02WWuaAn3N15UkYILZz0sowhkr6r7yhIB7FcmFFlsXAmjHjsf3ibIC+0prcbnlqxrh0KSFZVdFbz3GZfrxBOC+wp64OeX1N+gMQsrcgd1NTrNHgrHLUCiKbM607eNTEtUUZwYKgk+RxK+wKGIawtPap4Hfjh\/9QF+\/tqCPU\/\/dKlUzyv712\/2+ndDw4TZPgpMsl4zo+SXoseQv1HCufdlfQV0iwqYez5OvV9sBS2h9trIHg6y4wrjy3488d9C2KlBPqlQFH5xaMbyJATZoLiwUiw+gg++qHDcypsS1bM+5CdN9qG5AxDr+lGJOJrIdSWuhxXekCpUnoNEx3NwTTSS2qnOSoQ1NZkSacG0WPhMn2r4mmMK05F4FFf2Xs\/vviQJ9W18OHyNRBLjClg1DKMfNVnw5TWv6A0uJYeQlGOLXdrMutLf6\/Qf8504kd4d2wq6l8MqzA2f0GDxjGAtNRK3rtuOBL85l451Thg1sRlyZXts4lmIGoI3XPASfF6RN5vdqjxyDXzS13cnJ3\/dWFKrw+iKXdM1MMZgtGMR6uPOzZa1dKAxekZxRnxCgydy+JDprHrLdsbAzVb3qD5YH1ikFqtE0KNPXjigdWF9gDVlWmmB64lPpIvsSmh7uWYZ8\/xrTiVFnRSS39a01wdyZvqBfjlB2nWdnJoMrji00Cd4M01EaV6cpspu6648vKHJzL5sCPj9PKUkVlCzN6O84SFrc6oC44k3iCJl2KLmiUG1FGK90WvoxyT6oPhkY\/bycXiZ3rpsTNc5yoKquE5hpiGaXNUU2d484dV4O6O\/5OLDMeyKjyHsntvxTECebq6peubsgIAGx6eHC0c9pRTomCzRij+W+NIR4kbUzUqT6Btxowm\/8fnDheqQmrIzCRKQ2DKCqRBeSbh5e8F6+D3KEdinNREiTPCwDRBar9miCtalE4lQdQjMaCJQWR9xVGrjboNPhNlfnv6NquueUof628r+VOBXwkhEeSCXT3VNDtavzZvMiNBAN1pm7vpC3twQ9+In1x6uJxBZC8zgDY8fXe21igBTjPMBn3BEXUBlncyzXqzQ6FhrLrG5CHxEirnnM+ghoYesrGJTA\/FZ7NDoc6lzyUzTt1VhUAE\/n5WvI2IFuSEKvCA13PsecVldw4Ku7Jpt\/QAY6JsttSJNoyxvjR4CrunMiF9RMpGk1HvsA6VpDRYCRJdut6O3Kdxmoh0BN9tDRE8DIKiBLqEVS0wqZ7R+RXnYauzwhD90Aden+GAFoHQ7ysALYLzaHVy79Qd90HOXn1+QpYrk8mTDJBV7aqxZEbvh24YrV0yv6hwzpXp0J\/UVap\/iTR3uQmdjAJulBIiaIU+Epc4Pq0xcGg1GVR+0LBE2GGRcEBWAZIVGZ8AD2jU2EnAlVpXLsLddwqPpHmljVo9vB4C5ZRKyqBOVSkXvNbfzEJQMf+mbNYUOje4Mh6c6zOyzk+jaeoSiSS9i\/6TUDulJAvUXzD8yIuxKN7+SK3gyn+DwXijHNYO8YiUgnFXWXavc4B\/eyahCcFjTZTwJySHZtaKs3oa2Bz0tjLhftH9\/tQDPjoUNvrN4TAjOf21xMBmIKoQNBQ01zD+3YUYpz0yznDPxT3iHhJDK1FQpIH8tdupkAFwktERJ\/yX9Y2Y058fHWmR3XRUPflngWt4VNhUwTFIJhbqS5KdWFpU\/Iah6LGYKZGjjH33IluS7vUJuPHjIVelhPy5z1uWG7vS+XL67dUSZYmeNx6WvAm2Fc4c0cXobsMrBA+d+KHRuLPr0t\/DNy5EgVFh5xf1NYl5gMvdzncqYKnl9mJ2VEeK7atrLj6JKxthBrCcOQajBkx53+r9SHX5h9VvnEimKfTK8IdvzLl\/x0MVLRVuaIj25ghnPDAaAVUOZUMWH4ST","iv":"8c94c42ccc432d519314ceeb81ec233b","s":"5f6fa0be5078e987"}