My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"c7fbcd5ca1a1fc4e4c0667f80d107c5e","s":"0b69efb679e474a4"}