My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"dc25154ab1696fdb7eb4dffd3e2a6582","s":"942962a7695d9bdf"}
Jan David Winitz is cofounder/president of Claremont Rug Company