My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No 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","iv":"7c6c5147fbca028e4d3853f375d17819","s":"260172544dcfd067"}
Jan David Winitz is cofounder/president of Claremont Rug Company