My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"88acd7eb7dd952d0e1c5ede9cf3f341f","s":"1f6c0a83e0788511"}
Jan David Winitz is cofounder/president of Claremont Rug Company