Jan David Winitz is cofounder/president of Claremont Rug Company
My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No 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bEFW0wuoYkpmpDVBupGNGSzvMFjM8gd6d0X6ul\/aPy7gn+CgBoMSBfG58MvODT3tLn445u2WcfG1loe4VyDBthpjPpKwL0b3iATCC0UkW14B71FiMEe5MWm4M8AUKPPwNWa2h2CRePpQ7Ob\/tC2RrRoPMSH6\/3QZRbhYV68y70wWDnr6kLNhPj729plFq0zriBkjpeSKEShfaCxS6EC3MnMpLZXDS8kOAwOMV8iRVwDtThIGT2gjszeoWU\/EfatRbJumlgMR3CScc\/rYwZ6odgQ\/1YKHpCeQfNqFfCQ9+Y1CQ4DFRsQ9SPmqzatuEVhLBFpy\/xVEH+t\/ASJlQRQ\/WkMAB7Lcu+HrqTkfv6P7A9MkcM+\/gRWxJTnOoyP\/no2QVA4J0SpEbcMDHtl2M8ZguJqBoVVL5QO6tyGzSzutVroBFgMWEngPZSevBKAqtUFDbuSyeqcen6GN9SkpG2CMgZwFxW+zO37ZrALE+9Q8vJZEiwEKsReqNMt8Bl7DECnNH31\/NJg+VUohuOqWFdkRv0\/H4uUEpKzX\/7EHgc7lDfWL0VcYjPOeVDS+NiyU6suQEHM6RLH20XmdU36xmFhg3SN8aD+StlnwEqFw6uZslOVZUFokn02xNUdSLfaLelFBkWM+W+Jlfr4OfR\/t9WEhcGuSp5hUEgv01TZ5SBxC6KLZSdji2mKDu+w2774P5DfdzsrbSRznT+iZwjXxtkN\/fha\/QmHYSylG+YLSQtlHo6MYHvzfpX9isFqaYkk+BT\/4IkG\/RQdPgyE6yhUtl3yWQYrgqjHcP1uXnifygUCrnJPW+iA19NN0hOOV+Tc3oflmD1foPJDv8YV75R4Bp+v\/aSOPg+qQMGFcYCAfat6fCTfgGpbKsl6PuHl4aZzscmnTfFbK9IbnX1A\/TV0mNoB1xPIEBU6YwmsMbCpP8G\/4O88SMMNCp3dF1bwet1SS+6u3\/JCyCusvPo+RsMw8GMG9RQTygMdQ8jZ7IIGJOQhzKXcur9OQFoiUuhRU929mt60ED8LTXzc84xehA5p23DX+y3GrqiXkFfgnXnUidv7EVaWsHb2fWIR5DXBxmf2SHrzlvpN3r8pumq870TW5g1ZtilXBXWDF+D3pMu7N9UdLj7X9PRsTf4MX9w2KPOAl\/oiyWPjuVRTs6rQFF4VIahU1qah8vWNWAW9QO1NXGM6jR3NflgYSx+JExK8\/ZDUXxpLsnrEhJJ8KFMcAwyF1fIbdDDGKTtAUkuBZtwcKsNLYpkvtYo3ZinouqjnWcFDUZz+7+XO0gF\/ntZp0HMyIGXuqhQkgwQFg5CQFid2S4hBuCral6Vq7zALwa+4nyxSQoX4HX+BmGB7MxlUgPqN6Ad1r8R44IKC2lhg1kmvIs0zoPeRq\/OoxVCDnsbTOF7vZQAywuAMaJx+xVCAj5cclZiN\/1lRr3i\/EEt970iBGImP+rg4uqij0ZO5rZN\/aGvw\/6QRMI+DI5HneVjPj+owtw57qkYmgDRU3TXTSb45kSIWBCc91xakaJr9PfVYyDqar9lktqIm0JL1imd1S+qbqcpx3Vq5BfvuqQkhOIyEfNoy8mTdOxsB0d6W+UXFsig9GULCsQfcIPP84LdIE+eU8GuOzZNG6RfxkphZiC\/q3od\/ztFCYgoVXPoU0oGgsZ0IQSe1dM5sSSAcrpS0SX2+jj0O9UF3D0U4XeTT5qYZtzC1eJyG2fMtGoEC3BPgEaDBbVa4LFY8jX47bF6nNQnK8sLFsoiHBXkUZ9rSxY2NX018eP6I0wxPoBK3iayfoP9GVXLI8jwKJm4HhE9dtzzrHesaXvcVsW0BqJwiB1imyjOLOKvJ+eUMB2kDfDrD\/aXD3nfiZZh\/qCP4Ut9EMdZ348Uj5Of8mVD\/e7LrVfiBGxfI8TUmFu3v+oMmcY5QX5GHzQjHh8A9dMh7SqfCh+6jHSjWTi0EB5sWKKN5sea\/K2DrJ6mvziE4XcCjU+4fnUWP3AOpMBf918J54\/LPzvZkxeOyEDC7cQJXoCr3I0AcYt97EYLKYJRQiu6RkVNg7qt3SFrfvikvEtFzLSWuta5DndQt+d33RdpeMoqD8vkNEUAXlnCoIvvyjE7wkSu8QVIetJSLWQ3zkNDb+ivnBqyUCqphFkk1AEau0307TVT+zIwtMoZWUcrITdqJ+yvbbS\/pLNwfnq4iWpWA\/edSiADllmr7Zg1ptdDiCRUEVP6Iy7jv9GeMqDqBdl1Qz+IRaH2GuEzF4ULyFvZpjm30QMqvho+Cpci8Crc5KINP6UUSG0AgNrkFd4T9th2skc8hTTzz8k8gBrJHQDzQFSsXsKzGc18g8EEbvQpDTJvM6EXY6Q9rNlDgcHwqfGyjTXxHkpbLhc76mCCA+LjGw\/Itj9uiKxB9+UWxrDhhEd10ZWvinlmJ8FxgpCMpXEIubeNbPNhXx3G48UkOvwrel7KLxg0wrB9wr+xB3Ec4vUlCrJ2fIQdbIdnnxQvrTYDIR08vUCFGp4p8wAjzcn7ZoVP2wGb5QeFI1DNkD0Ao1hXb7OTUZawztwK6vq0Zh0FGBHvYO72enSOlLZXRwZCKowXvRS85aNAYsBDAoByKXESguYJDTwEPhATmu1frBXfv7hzLvwETolw62MBE+wf7B\/ly0YbV+4BsZDFaOuFfaeWYo8eHq5sH2Cb9LtxYMQep6VLPNp+FujZy9+xl5cqHj8U8zwuBOrGPjT\/SdQSLy9QbUs1arxS1HtYtCOArk+gkMfbpfMlUyjk4JH05C0xiP44nz711w5kg+LjGD\/Y\/eGwA+i+Fini4a6\/pBPMabk+2+UiItiWIc0lpEuTrewJ4Kp\/aJ4M9bjapah41viymSWHnH8cYnQUK1dFz24fQvyv1CP9wAGTF4rehH6g8gQLQLUCF7sqB2BUvx9wa1WI\/8uAIYZkTFwYiJR6VkrM0MjrRuVcQudg9QRNH+reeeC\/2+eUZ3u5WQ7QxqawTJUKFfZtjJqipIAfspg7a2n+U6czQgzXgT8gGm8Q6\/W7AN+UXSDcFo9+uW5ZENCbALvcLslKxJwCvjmjRgbcn1NZflYnGMjgcYH+n7wcM5xJMZ\/sRm2+3J2OgUlM7dBMsiDZgoLn9TsvTWasBSkKSMoHKNXvRvmYwQvicsjYWNTcETgRQoznbGmJuPZxsLOgN+Ac3Fg\/NUcoeVV\/417S2hekq1AniFH+o\/L+9sm6ZeW1vPLvz1ITGXhsTIZl5dvMeuB0cnlbiVPfqtBN9QhNPrlmfjtbdNy2iUKQQpkHzcZizoq9Y1oG30kcMViA1t1DWS4jFOWHryfRtiQmMm9M5ZKFWICZCDMC3K9UF4yynrSqHQV0pxgLk+iOBoIWL3qlfx4rMVNgFXYFENJum3bICaLcH0ryqSexcHXvsyDkvlhmik+LDrxAoy0AKY9rY\/\/zlnXrxW8T9sr7YykdutLOa4Kf9rxxUKqJrAbzANuY\/Ccgyw7LjiK5+RlPlMqipi6lIcSyYh1JCx2NJNj6Id8iLrIE2qQUHffvFWVVZlygWmsljsHpBiP1qBlXTtW33W6Q4\/1azRPPJTgBLwKP0wa0lDGQo3VJytNxklON3jFSwjhtKc7YoYpwPUIb5YUoBF8pCNEYAIeFhLAzecpQ1Ob+LwoISTbztZnYRea1M487S48uFrMOrAr1OB5NjCaKU\/6NhSCXl52T4WVciJJcYutT6hW0r7N+3Vdseni19y+BL8W367HLnxZ6jNpua4vJ5Ce28f46zNcoBP6JkL0pPxzagvBx6fya7pCE4NJf8QtYgbbYMDV0NUykro9AhgiLkMR6BMymSqgXTeX6\/7svpTAAuny8uVkf48Tkb7gyfT02y1N+jzM+wGL60t589ajuLXl9SzGvf6Lz14785nkbYREs6UT4wL0tNKBtz8109+Wzbxv5ZtdHWC8JGQ0AYFczh5RksPYf4ZJvmJJpRe5xv49YU2tyJFl9qPP84YnjCrvucmQVTGUbzJzsIV2Vniexhwu1\/CbO+Dqo96IH43zv6Lh5lqi4Jdmas3QL8hL2rf8a9Zux9meJNhGEt3u1x0U3O\/UUx0gKzoZMghK4KZqU6WAjpgZvG2BcKTR8VuSePC9sHxa2sLP1ChQaS+ZxosOZTX8n\/MD\/d5d7HeBWCzJ\/7wd9sx\/SeoYKlMOY9hIKsyTcLF6ghHukfh7OJIv4fa3YfVweh7K6C2bLbRBsLx2O6LB86nbipPkF7mmpEResV16+Z3vp+eGp0qCV6My5Y3SqaAwaN+Sx4sLAQFOMGuCUK9ozuRxCbBPyaZubODwQAWim8QffzHjwAj+","iv":"33652b843b4e658b142b38d7a9b4af2f","s":"60e2dde5fa80fbc1"}