My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"b926147f629dac167e89878e70b943b0","s":"4412aaa05842cc99"}