Omnichannel strategies must apply to customer support: report
Posted By Sarah Ramirez On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"696f7b74a873734343cd0bec01d03b4e","s":"260a0c346cd22c26"}