Omnichannel strategies must apply to customer support: report
Posted BySarah RamirezOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"cc3468af55a20c3b609f1cd0f14cea4d","s":"b63c724b5c2c4025"}
