Omnichannel strategies must apply to customer support: report
Posted BySarah RamirezOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"86146fd2207e6f737790c6ea68d191d3","s":"5ce3ebf33eceae20"}
