Omnichannel strategies must apply to customer support: report
Posted BySarah RamirezOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"4405624d58f910263dc753d27c9fbf42","s":"dde89a4a5e8d834f"}
