Omnichannel strategies must apply to customer support: report
Posted BySarah RamirezOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"e5b0535c950545863a250a13aad39351","s":"f0fffb9e5333c749"}
