Omnichannel customer service fails to meet consumer expectations: study
Posted ByJoe McCarthyOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"30223e845d1c1f6def142445e115db09","s":"3e08ea6d45b82b0c"}