Omnichannel customer service fails to meet consumer expectations: study
Posted ByJoe McCarthyOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"91cb817788aaf1c6ddd163cf509d8225","s":"5c02e82ca5394c78"}