Omnichannel customer service fails to meet consumer expectations: study
Posted ByJoe McCarthyOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"9cf421fdb3237ba2c21f0944dd764199","s":"b70dec629c34095c"}