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Owning the customer experience in an Amazon-disrupted market
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a Luxury Daily columnist
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August 23, 2018 @ 2:00 am
In Columns,Editor's Choice,Featured,In-store,Industry sectors,Internet,Mobile,News,Opinion,Retail |
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The beauty of luxury online. Image credit: Amazon
By
a Luxury Daily columnist
By
Oliver Guy
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","iv":"f7171883d3fe21f84270a3be4a4d8b8a","s":"f040e83fdb004e19"}