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Popularity of online car shopping soars amid pandemic: J.D. Power

With Audi at Your Door, consumers can have vehicles virtually appraised and have cars delivered for test drives. Image credit: Audi


Online car shopping has become so popular amid the pandemic that nearly one in four buyers says his or her experience with it makes them less likely to shop in person in future, according to J.D. Power's 2020 U.S. Sales Satisfaction Index study.