Customer satisfaction hinges on fulfilling specific needs: Forrester
Posted By Brielle Jaekel On In Featured,Industry sectors,Marketing,Multichannel,News,Research | No Comments{"ct":"s6ZtAvOCf5QXCbb8qlhKN6zqmOyex24Q5lQbQecn43E\/WpVOa0lWKy16oWhq330\/Y4J55f4jTs3vq5hELNQAl69vZ1MQmYkvtDLmE1wqT6LwOPM5pwiCRQRNTrOfNHm2icXFrwigjcBjSo42XCJb5\/ZBQSPS1+o6NoQbxd7sjWlW1os2P04DhZB5nZLBkECIoUvOXAT2NvZ0HvkVjvR1jaTQyBCNrEf6IMBHB7iLt7yb2wlaihNzEH\/Ly2MYxzpy9ee8H9kQF2yUTlNLPXcsul4T9oaYD1GIkzIpI+FHKUYsiR8gEY89Zs47S4CXjn4\/oExUuFQw2T3n4wDODWnhyGiF5CJ3BWBd4cRrQMU+idi+9+9+wVMGBriSDmSnhvnS26yNpmrzmmEOgDlePlYJjl0kT8pnJRLvXuUc4RMSivhh6VMMpqpo\/qnTmkZeoGvkcn2rl0gHiKVLOwsOAd6Fld5YgFisd+sNT4CBGd+Rncb9DMJbTczo0i3Ti+cA6hOkE6Mk8QuJWFEogoNzbUzH9cr5\/11JDyDeVDYydyPvvOX+fJGsE+xdTz0BqvOsU72+yaxfooJmFPV7gUZeFyKys5gIoYuQgtC4Cny0wtABZWZnK3ifXgBYsxwwou0YrgMn6BrAksRoDeenJKIYIHQvFig7UF1G\/A+emR9PQQ4\/JYsaPQllLnPXckqVHJ8Ie9OrYuD8ztARipdxuKHjSmiSnBWXRxZpwYs3v2trFzNh2jHE7S60U3cAtK9ApeSD8pRsxsCACGd7NDmrQ5gQUzTdMNNyV6V5fk6itX9WqPckM6WWY4tnYLMeGgfgR1hVVeK4ZL4g2yevrTqGhR+r8FUeMZgw5NhfQv5zAwzjzF7kt19ZVGU6UUl7kLsjQQmkO92e3NnAFgBqN1ClegYnl9gAcO8SZY7RaQ6ts8FtscM46oTgk7lIBg3SfxBeaqYSdksfPftlylwu1h47QRuEz7hDsM\/nIY7zC8C7rOUP\/H6yHECrNZUGrmKUe2V45NBiZiyo5fB\/fgdkNiii9V8jsJc+U0xt2ET6oW8c19OGJSCFYzOZuXannJT9czIUEXOfKYycXkiimQWlFX+T0M7QH3zOFbp9JP8zppc6K1Y0MLO1n+hCm5WNNhwpEdEJHvnsxIHex6j2YThZN7dJY690LTkV2fHcAlrqBndCzvfC5YCqyBZIKSH7KsH7TbFVppn9XQa70CtMiX+pn5CibB6b3hnkmXPyl3P\/7vKfdHmpBORsZce7asgd21ldeEyr0ekTG5wvGI63RFSfR+zwUSZQ9bpdJzj\/8Ni1SEpXXqfGUSXdVP6swrSRlp2eSC8xAdri4DCK8Jjb+FCCP\/W53JlXgGVXpVMVw9UjXWnAwiyrE1QfAQ6B0x+3VNVvWihUybrLhURjYaRyBEZTlZCVHw4KfVrAdakV+ZQy9+Dw0OExKoekBKvShAFQ2dWOD5xT1VfhZ5J6Gd1an0gs8f2sbcf2Xz5rLgZDpRj6yn\/3DhkDScgF4A8vMEcCROQrxjWlm5kZwPfi7oTdDRJUReCf2ikbPCVqypOHbqhRvs8GHFwGN4aODTARmFh21r3VMja+91Ri0uZtvWc4BHAGZRPP61yPAEAgk2PgJ6DWDl4EhUJa0GQ\/H90az9zHg6TKIKnh5IA8CA8ey5TiaUTrSdkTmfjkf3uW0\/YZIINk1h6IGeiYrI3m3swmOzKKJsRZa\/NmwAI6VAodwKusi7PQz8jOn6d0qXrXMvl0VciyknL2kprf7Qn\/nNj0St+nMQUJH1+GOGjXvmJ2NYQgVYJTHHNVKbOpOGJW3550o3FJP9sXr\/C\/4woBASxEMZuP7QgrrgOnHr8JnRIb79JzTIJPbjAo9lkd422ZEjiGwb1sq0dGZ+Xn5nnpYfW1oKrN8GUrw0P5pwu8bd5sNdkA+OfJayT2FkJ+\/cNReqOxpd1dFFpCbqrPF13lIL86Ob4MOR1\/ZvbhJsnaT7FmhgwBKLSydZy7oqwn37iFzJatKMSuzhM5ZCLZbwNWBTbjf0MyYMOKSJ8Ovy22bzvb6lenW6HsYTUQdrfbO2PQ1EbEAIUXkpaNABeBIQIpVzTXpjG\/RBLa+tzcodm7qOB40euZDrlkkD4B5+oAPuTLcrU\/eL48Xz7RoRPRUdYorcuxkOuyW7hdwEwgSm33nEB4h557I6rLH8wFmi7WztPsXCEUBYnh2\/vALMHU+TrBkiRJ1wA6LQFbo9V6TE5WkLPDbCdHiz2+F7CfDXSMT1QFvqlQBZbGcELKJdhbK9KqxikNBFuxvwIwlOAM+hjJ73eaoDGCWYXAC+kPvPm9mXI9tlLIIFg52c\/urLpbJjzYU40a6owOxwXOV+LyNlpffGEmnCLn0uJDmFOQ8p0ADYgv89H3R0No0zvEZtcG6OEM7U9PlGa48q4gC\/qsyQxQTpkLf\/aLngpTIpWruWG3vwNHnLFIZW5yUICuCnw2Fn676Wro8H28ghovpcmhjcevGIf8vhxBmGbC1sqsLbxeMOreARWU1n9B3ThlGBLhZA3i3Q6E+mhgJp7sj0\/mE3+ukJWNXVcHn6gOJdXtJ+JUHkqAnRNRAPte1NrQJ87eTsb2\/yEzbdTh4BvXgPPnskMOQbu1VjNB8kczffTHWGlUcp6Beeq2UaQ1vEpuikkIjP4XgvllpznZQALV6hlGykey\/j0s0m5L8D7JK3T3+ekYNoiYAC+usyE1wlgns\/4d\/dGN4UMY\/munPEpSPAxwFZWif\/3myGzeXKvVwBuU2hqaU87pRQy\/K\/TPJmq\/5S\/pVmjfJ3kbS3Ads9g8DAYBjb5OyNNrtqZ5iyiQsA+AWGDaoFnMKFRR1Mx6a97gyLBB5i7Vxyq4jZGrpNySsrdziCDOiWwa37LlCkFvTfI0BqUqjQONQChu3Ao8DMnhFK4ofX8n+Pi5RbNulm5aHZyEJ66X7jFJ6kd+szp5H6VHVcBJJFx+4MOaZkzzCK0qxrtQGcDtjsdXsc5ElQr1dOZRjfSwQ5D1RJxWR+jeKNekTa89jmuVzrOZTcGIa6d9hR\/uKsrZEirqAqbXFIaaaVFqwkJnsXlGpULdpXebufviHTZcwo8O5ph8GefGalQZ2J3yyBzjlQRrxl14+cR1MBv7FDqjElPC+QIthsVFu5xuXwGrMHeyxXaU9zSjXNyavhKm7SQAyZ43RTBNo4uaERg6pZAW9U8DIkVCx6rEl2g\/0le\/Bj2ijU6gnsGRfnAbHoBIlY76UD+DofJ+hx+QloTQwxlwdy0i9V9\/v5rYhk9tfwUTg+iaqVUEFPoWUWt\/3MU0dJK00w901H1s776vIKVyojMUIc1n2UckoBJJ6TUn1mwHaSsXetqJch\/RR5dtdnRvqx744EHuQwNpVnxnzlvO+m0F3EGBuX\/EmDxkkqpO3hOcu5mvgt\/BIDfSEWOdYg412\/4\/Rh\/43jpoX2MAvedwqWqwpRaPJK8XqEm5Ylp1FVodokV98\/aMBsYscX7r9x7qJmvR+qPPiDBNZ2Bfj2A\/O9+4S3kIMg7Kv\/2RC6xA+09Q8id14mfskLodJ1MWkiWOgRquR9cCtzSXMrv2LC0lcG+3GJ02niAf2XO+zi7nDnhjrHYMK5ZcwFWmuSHHOqZlvCC1bsTmgGfk70M9tcB701F1VEfE32\/GoekCiDe7ZcVCvV\/Z1GKEa+q76Vdhp1opyxIoRcZYtqIELnKolvqjX0uv3QN8yJo\/qoA90G2iwZTorP4Ue8clenwD8wgOle\/fbhJoNeuhFRth38bhXWb2yJf5FV3AbdNaGDlZ0tlD6UR3ke2kZ46vto2C3aQRNyRPVqqA4sSfx1trdGlKf1D3J6NihYZ\/CvcF+gCtwsq8ZmTB\/UpBTLiEJwDd74twCZMhJxeXHYQHYZnpYX57oteSOsEewP5K0HuZjRJxjXOYOrtEdSqll0T8y3FiDuZyGH54VpnEomZmP\/yVehxPLAnBD04hu2vEW7tt1UWJT1FbPqHiAYD4Tmj2eNEzdY6uLGcvE2ccEiM3dIM6vBwEr3Pbf\/P+4VIr+HMYy+75Pe0D+eGvJkC6sWRP7gSXRX3th+nfcQhvyEzLGSVUrX0kaH\/sVSi3PRVYaFRh8akY4W9xelsPrNGcPesSzx4+yZCx+bDXt1Y3CWG5jxoqU\/WXIkuSsLxBLC64UluAScTPIQP5Iww2AyfgHL3GY0KcM3+SP4X61I\/B8i2poaCZBoGoSumpOvssZAd3wqwseTq76b63BDrjlIY3wnD25hTfY+0jgJGnisjLyWiXWYI3+JpM625iq2G2D9ilL8yLxq7P7g8Mg\/hFNatvy5fN0wpZXBPKx3vLbhEM6iwFjUcAx6muElMYASAm6REIRR2r9cj1Dc7oF7Q29wXg8e6+A3qDvQ0kYP+zhmVf1W0Z63L2PW5ciUj2WA06+zY01sZDiOlcxZrntXjaVBfOp516FNbIV0vUr0rw\/pKHVoYVMux9znoTNfdthD6YkRdSvy+T1j9fzgE4SmWjTwa4AMiGue4iaSnhdDsNKTkWoP25\/bgWP6jxKvb6Xl9lx07xJ3m2pYD0WTGrSoUTxAiYuOo8oqrlLnln04qJSLiWwNUskSqoBG\/8sAD6t+wabTEcCS98LrCOWv0CIWYc3\/ehq9qyRNY+b1lb\/6D3A4YRKiFk9dNWJee6vwZzOF3c6x4rMK6Lq4SeXNcYVtKycCEy85PVmFL4w761vfURl25rVVL4yxxPBgL+eTwr9mRtQW8u9egxNoQ03\/SqHWrhqjah8ENMvp9AI2SCRSyEbK2UycaGka6POSv4CG3mguCcNmT4Vr1D2s8n+bne2b6N5kEDJEoPmKJa3lopPb3jezzeCdu0DS5zSlkWz1sE8ciABzVV9IEXpudiYLL4fGAxSF\/1rD9aMBcNmqUs0FAKP11eARUee2\/oAc7RIldLo3+kyniyu2YLUh7L015ye2d7Ymr+DbPRvw0g8i+YvDDk+RO9HTESIYo1r9aYHzYg1bABAh5APnh9IP1COEJL7s7tglWjDmeDQ2OWN+BtVZzy4sYsbod4kx+xMyLqXU67B30+ZKReIUjwoQqGsnmIwMr1KCRQNydTSOrq8jm99i1RT+YcVpQEQB8Qu5yi9zm1FS6wUosZAXx7y2mUG85ixrSYctiEjiDkkGdyb3dZGeEaQstRCGYjKqo\/ofYF6582cNXclSu0NHc9\/ggAimFgUwRlBmVhfgZyQxqCu+f3gvubMvFQtr1IZ5A6oHcSkg2Cm1e8wYxKk13OzRIsPdfD7+qpXYUDCIMZEMJCG04mxgKhRr\/lDSK5y6L3HgvJpLcJOaglw3OSOUXt7P2deRoMeGID99AAf9AYwDb7YI2yGzccl2TwOwbg\/AoVAG6tJJnQpGOX+fHTfZD3S494JNsnWCNPCkx8BfJr1VFJIE+kumOJkdtH+2ET2\/rk+OL74QRwFH7Vq5MUu9PUD7G8bvJ7A3cll3SbIOjTb4vUacOPqwQI3P+JaC5Gf5dhF3vbMrWD4jE2TrKZK8cMD\/GIm895JOnLPzyY2ODEldo7SDfWLKR+NkgnS1eYUFYanU0H0DLe+Dm1zC3IJ5E40SXCd5DoJJF42GS9bpvRLDYcxN7A8NKcNWr1suWrTguEZ+DVYOVF6z8k1zeeEHi+j\/G\/6WF8eJDw18KGzQX1cRXLq3\/+T\/\/NNcITAX9HnxZq4jMLM94RqaH+iWk+6osajWmY\/IlsjyrhL4HcJ98vuTxcyuMGHb3sTvVrVjbCmf0t+Lp6UadiLiS9rwlu3X7T7MdGfvoCuHFBo45YMC354uqWPUolsBVcx8AtORRKcuL4F11YEoQ0KApfyHDCP+rwnvnI7CQs5+6kB\/57C62+OOs9bKJx8nV6U4MTqhpEwjq57rzeUdwEzZqLCnzckG1Ta+IXp6Vp1WiA07RH2wRHLmQnrGYizgqlLf5kj6VdBkwU1px6IkQaXjlbACCBbWyI92wKKy19weg8vopd5tUhr6hjbdtN5jYapWJbclRcUmaAiXIFHAk1xyYbu\/NmTElrTsYOghzmuWgEvBOshDnpjZQlRXi3TzJ8xrzZBQE\/Zn0KKOzQSNzRQ8zBslE2wRInxFTYhbvyWQODbBl1br3ucuesWQysjOL5CZltpHu2r\/YS3OYY8XQ9NmLMWYGhmfe6EMVuNe\/YuFIDKQ5dA0q6GRp2Cm3hHxCrBV3d64fzGOeOdqswTZjXmHoQM+eRYe5fG+T5zW2g3zQRNe38fXZkJAup4f4DelmYFi8\/C5lOaFg7IwSyPVCRgVRiXLn\/Arw8+cXz4npMLgSiY8CtnrxB6wO\/vC\/I2kfOxsfAerXZy6DsyfNVyF+SInNDROmHmYce3PHVC5ujkOEAPhVCLrMeKzZ\/Jd87ybMb7AGiJM3AMRlp\/ipYETiySId37KNRX8YeU+y8FTzLMEA+oL6XrvP4acoq\/og4D2TkO2OOFBxq0D85\/6V1oo7GzkaDTPT5ebu8H1O2FndlBxrOSe26k2rQLH5xz+nlgo3kjQ8NX+bA+vRY1E7yp6naUsQSEuWFanj1V6Iodn1ojUEQC5+yvnsGsCgb3hbKzAsF7UZ23JofLZTfDqwwsSa73Eb8uT63UWEtknJ0D10spaLuKxFNShp80kaoB0W+MTGLyj2we\/qmqSaq1Ynikq0KrOwTk9y9qIeTSYjZCYfB8DtS3BCqFbN6hlMCoQa17dZ1j\/I7t+wuE5EqQg9at7DkepXyu1m6OeP8voxvZhw+rVgxWHZGeeh\/1FpOa36DIMw454lLuylAhu1Czwn4nUP+wWbQUj8ohE+EnbVBZ9edf0mDr0jBxLcALzvXs9U9PJUQgVKHOp3SaYWndSJ\/LlIXCKiBJQ53Pppw7IbGxfrH6RKXppm\/rwjDqlDhsKuWY3vDYw3sGnBdOqt2WPmbnUWG5\/13iokGjpQGHr30zaR8+SE8WtONSkNFmPVIPMcKOuwaW3qJQjSa9i+I51DnNHR6KuSlEIQLcww9DjiuFG8B65dqCxt8pUTdKV+5GalUMSiFoDcNPXkiVmiH8FcGux1OfM5xNzdRwtjFdIZ0HyUnG51x8ykmK+3cPYxxpjuwbajUNQS\/GSOz4dkadqG818BYvdSW95wgGFO7Ox+RqAqC0Gg9wO4e7KUw7mLCPgj4SiUqaFfZ75KMfnYmHM3nuZAfi5hai8uo8lLCtKV++fUYGUqqol0M4HBUOcTzx9naqkfMGe6WXJ1uAWdJ+rPG2PVf\/+6DOGY7hWHo\/fnfHnGpNPg8CkXAwcBDWbmj+uRpDfEDm6aIBl6sKQlCsSOMGe1v\/Zq7weq29qwUKKT8Wx85nOXIcOfOaqaHa4Wg+zDgrGGX+ovLeOlqMil07YTK2QBJOGj7uPCZmhwo5GVrxsb\/xZrT6ma1fEW8u2la7rJemqyO7J9XfKX7bEjVqO\/usXFvDWT+ClUHpUTf7XLj2hqOLq1MHOi4XObKEdbXMoGN8yNdbCFOEGag33pgUAfyQNoNeofFZ9N+fxUjwS0kozHTwPQV895HiVgmPI\/EspWRNOSFXlxo88BMZQ55Vk8ctTgRnL5w5bLQPfT7nVoxF3Ln1rSm1REsu1LktUYmCBtP4cYxUfOBkoAh7cyeYgpiNDYK4jnODDJ\/Yr3JD7SgT0YjHQ0v1UNrxLaJr4PWxuepxUEKxjGj7tp6gCkEvYfKjT1TNhY7OeSV7GKtOWOF2AHvnsRGppsCrXuiSfvWuEKVyo6Thbmz0M8TgRpk9Otr7x7rMdjYV1LFIiMSHghB4kX9makJUosmbcZltGxCiMeBF2GoPYajRbccvXbKtk1bGSMIZyo3Ohx0FVfhURGOcPL+D2JbrlrY4bO9kVTGqiJBEWrPKbfJkURqY9nguwC6HtIV2coo0HJFKBlBNyxv47SNqJcjHvTgmKVaB+cT8fdyo78AJQ1onqQjSIZi4LkVwHfzNKFbkof01J+cVauymSnQA+lKpNhtT3tPplGmzcFt04lh21grhDUi84y+GhUWq3k+x4xoqKxdnp12ggruhIHx3A\/wxtrOEfsiMoYUjDKS1chf0hXNJlRh7pWWt8D+I5G1QK\/fugON64V11GZvg1Pdm6zALrP5HH\/NSXaU3UCW0JgG3Ja8YbkLTReKB1cBQ8KorO3UPLbTDXXTXVpo0Oh5+FaLUyZqGBSZpE6zhAqzw2HrYVYFI45Gx4+dC\/+ehScxEISpTYNqs\/4M1CTBYoF8ivnNMddaxocOLNKzD7tP6DXFWFx6cTiRdfgCcj6W8b2RCrK70F7g14H4quFXE7ZVwSBJ8sPqMdNQ6UDCVF3LTeXUiDcPh1yFVlZ1rgjBXBzbF93Nn43E3rKU45jYAicTJX7J3ZFBJpX8clRIVGRv4O93Y1G8\/MpNBcOt1UF42wSRXaEwzzHbljWSAkhyls2GTwlVZob8dFFlu10za9zRy1BdlifNxN+qezDW12M0D7EXP+GcV2Achw5ajnwIkcaJEDvmXrhbwK2PWilJWdFRqcUF78YZ2K0dMddGpSYfa22QqUHkUVN\/+yc97yWyoz8biYRdxyu8uIir3i9vCi3KwbAG2u9MVY3zp8fBOlXH4p9AybVPMpMp7lbFya+rfI2\/elFi27srdO\/whcr6uMbqcJTtJLFoTkee1wyNBSDeDa89VwbIK4GRcLjCINPpCTpLtjTIB7M8VjIC6kTqhjDddL3b\/LjCW3ze3mp5cVm4sEHAS34YlwKjiWuYzUwNonjdsxrZcvinBBIAOTFppfihe3wbCIwrWTF6qVYDmESYkbEj6SpXgVFuQnF8WjYXZ1Hrh1HVFDVb\/z5XE+aGbzUILeKNxWSwPlVxb6Wbi5ODSNPRC6rPhIfzGJFby1cAL5giR7sJrpLpGGnl+t4RAMCqb4mlHFVs43Pazd09mJPiSORR0O54N590UDm1FNL3oMHlnB6pfRK4EEBt\/7ODbHk3+YpYKLzFwMs=","iv":"fd80d2fd778c444227179a5bd8744bb8","s":"058cc860e17331bd"}