Customer satisfaction hinges on fulfilling specific needs: Forrester
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Multichannel,News,Research | No Comments{"ct":"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","iv":"2c9de314b4290f1b71a2761b6794872a","s":"9ca624ae035511b8"}
