Customer satisfaction hinges on fulfilling specific needs: Forrester
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Multichannel,News,Research | No 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","iv":"6ca83024d92ddd42ad3754b934ba7bc0","s":"dd0a63aaadc68244"}
