Customer satisfaction hinges on fulfilling specific needs: Forrester
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Multichannel,News,Research | No 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","iv":"f2577a6fca4060c02ffcf9eb4b376219","s":"e6629c0cf078d252"}
