Customer satisfaction hinges on fulfilling specific needs: Forrester
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Multichannel,News,Research | No 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","iv":"8de38c704bcb6102828947c60af3e53d","s":"4e8ee3f348c980ea"}